Monarch Butterflies Reviews (%countItem)
Monarch Butterflies Rating
Address: Private, Toronto, Ontario, Canada, M6P 4B2
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I recently attempted to place an order for a butterfly rearing kit. After multiple attempts to reach the company by phone, I was unsuccessful. Instead I reached out via email and was told that they cannot take calls right now due to COVID-19. I told them I was not comfortable giving credit card information without speaking to a real person and their response was that they could not speak to me on the phone.
This matter has been resolved and customer advised us they will remove this review as it is incorrect.
We will be happy to clarify the concerns and the Revdex.com was sent screenshots of the emails and only one phone call attempt was made. At the time we advised on our website and our 1 800 toll free number that we are unable to accept any calls at this time due to under staffing from COVID19.
The customer (as per screenshots send to the Revdex.com did not want to place the order online and wanted to provide their credit card information over the phone. We do not accept any orders over the phone and all orders must be placed and paid for online.
There is email prove of our entire conversation which confirms all the facts below.
There was not transaction that took place. No payment was collected from the customer. We advised the customer that they must place the order online. They advised us they are not willing to do so and want to provide us their credit card information over the phone. We advised the customer that if they are not willing to place the order online we are unable to provide them our service.
***. We will be happy to post our entire email conversation online. Please note no payment was collected and we were contacted via email only for inquires in which at the end we advised the customer that we cannot provide them ours service. As we will not accept credit card information over the phone.
Now that this matter is posted online please see the information below.
Due to COVID19 and under staffing we were unable to accept any calls and put our an alert on or website (and our 1 800 toll free number) That we are unable to accept any calls at this time and for any services or questions to be contacted online.
We have emails advising the customer to contact us via emails. The customer advised us (we have email prove) that they are not willing to submit they credit card information online. That they want to provide us their credit card information over the phone. This is not a safe method, we do not process any credit card information online. To protect both the information of the customers and our business we do not collect your credit card information over the phone. If an order can not be placed online we are unable to provide your our service.
The customers then advised us they are not willing to order from us if we are not able to talk to them over the phone and accept their credit card information.
We then apologized to them and advised them that were are not able to provide them our service.
Please also note the customer only has called us once (we have our call logs which shows the numbers they had contacted us from)
***
The claim of calling us multiple time is false (only 1 call)
***. After confirming that we are an operating business providing services for over half a decade. They apologized, promised to remove this review to close this matter.
PLEASE NOTE: We will never accept any payment information over the phone. This is not safe and there are no exception to this matter. You can submit payment using a cheque that can also be mailed to our address.
We had an advisory up on our website and our toll free numbers not accepting any calls at this time. We had to make services changes to remain operating due to under staffing.
We advised the customers that if you do not feel comfortable submitting payment online (as we are an online business) or mailing a cheque we are unable to provide you our service.
Our entire conversation can be confirmed by email.
We ordered the butterfly raising kit which is supposed to include 5 monarch pupa .
We received 5 butterflies that had already come out of chrysalis and we're in fact not viable because they had hatched on route ( via *** which was not clearly advertised on the website - in fact , on the website the only mention of shipping method that I noticed were reviews about them being delivered in person in the greater Toronto area ) and their wings were dried shut so they could not fly.
The kit is supposed to contain pupa that you hang in the net , which then hatch , open wings and when their wings are fully stretched and dry they are ready for release . The purpose is usually educational - to observe the last stage of the metamorphosis process .
We ordered 5 chrysalis . We received 5 butterflies . I informed the business and they said there was a delay with *** and that they would apply for insurance reimbursement . Apparently their claim was denied by *** .
I requested a refund or replacement since I did not receive what I ordered and was not informed about the method of shipping prior to the shipment - also , the website did not indicate that I would be responsible for any delay in shipping , etc .
The customer service representative was short and defensive and unwilling to offer compensation of any kind - even though I did not receive what I paid for or what was advertised on their website .
I feel a refund or replacement is reasonable, since it cost approximately $100 ! At this point I want a refund because I don't want to be dealing with such a terrible business was / customer service .
I would like a full refund .
Hello,
***
Prior to shipping your order we advised you that the order will ship with ***.
***
Our customer service rep advised you to contact us via email as we do not process claims over the phone.
Please review your reservation invoice and payment invoice which advises you
Your was shipped by *** and was delayed by *** causing the pupas to hatch. You agreed and accepted the liability of any delays by the courier company in our contract.
The claim was denied by ***. Please see the link below confirming *** does not cover Perishable
items even if there is a delay on their end.
https://www.***.ca/tools/pg/manual/PGabcmail-e.asp
During reservation and when submitting payment we advised you of the risks if there are any shipping delays. If they are by a third part we are unable to replace or refund orders.
***
You agreed to accept the risks if there is a delay by the courier company and accepted the liability. We do not replace or refund orders if there is a delay by the courier.
Our terms which were agreed upon in our contract can be found on our website. ***
Our team reached out to you multiple times and our emails were ignored. ***
Orders are shipped by *** as advised in our contract and you were also reminded and were sent tracking emails by ***.
We provided the service as advised on our website and contract.