I am rejecting this response because: Fact: Dec 20th was not the first time Monarch Ford was notified of the issues with the car My husband took the car to Monarch regarding the issues with the horn at least twice prior to thatWhether the tech completed paperwork, or informed Mr.Moore of these visits- there is no way for me to knowEach time, we were told Monarch was unable to find any issue with the hornFor the record, an inability to find an issue leads to the inability to fix the issueThis is not the same as "fixing the issue and sending the customer on their way." Those are polar opposite outcomesAs I stated, California Car Stereo of Visalia ultimately resolved the horn issue, in a few minutes, free of chargeThe only reason the vehicle was taken back to Monarch for the oil change, was because it was "free" with purchaseAsboth the salesperson and MrMoore have clearly stated, the car was thoroughly inspected by them prior to saleHow did it escape them that the 60,mile service had not been performed on a car with 82,miles? By stating an inspection was made, aren't they also admitting that they had to have been aware that the vehicle was more than 20,miles overdue for services? As MrMoore continues to state, post inspection, the car was offered for sale; Without bringing services current.How is it that Visalia Honda and Valvoline noticed the lapse in service within minutes of diagnosing the vehicle via computer? A simple vehicle history report lists all services performed, the dates of services, and the mileage of the car at the time of serviceMrMoore says the brakes were not in need of repairUnfortunately, I am unable to unequivocally dispute the numbers he statesAs a consumer, I was unaware that measuring the percentage of wear on the brakes was my responsibilityI will spread the wordWhat I can say, is Valley Tire & Brake would disagree with MrMoore concerning the condition of not only the brakes, but the shocks and struts as wellThe brakes had less than 5% remaining, and the shocks and struts required replacingWith my teenage daughter taking the car to school in Texas, where the speed limit is and semi tractor trailers travel freely in any lane- a lack of brakes, shocks or struts would easily constitute gross negligence, as an accident under such conditions would be catastrophic.To date, we have had to pay for a transmission flush/service, cooling system service, fuel system service, oil change, brakes, shocks, struts, and AC Compressor CoilDoes this sound reasonable for a car that had been thoroughly inspected and serviced, and offered for sale by a dealership? Most reasonable people would say noFor comparison, we have owned a Toyota Landcruiser for yearsIt has endured seasons of ski racing, blizzards, teenage drivers, and too many Football/ Baseball/ Basketball/ Volleyball/ Water Polo/ Choir car pools to mentionMy sons love back country skiing and wheelingWhat is noteworthy, is that we have paid less for Landcruiser repairs in the last years than we have for the Honda in a matter of months We've paid less for BMW Roadster repairs in the last years, than we have paid for the HondaThis is unacceptable, especially when the dealership continues to state they completed a thorough inspectionFor the sake of their business, I hope this is not trueI made multiple attempts to contact Monarch via phone, and via email As experienced by multiple other customers according to their YELP reviews, I, too received no response, which is what finally led to the filing of this Revdex.com complaintHad Monarch Ford bothered to respond, or apologize, or (ideally) said, "We apologize for this oversight, somehow this slipped through the cracks, but we would like to remedy the issues by repairing them/ repaying you for the repairs thus far,"I wouldn't have filedThey did not do thatThey have demonstrated complete and utter disregard in this matter.Ironically, now that it is time for us to order 3-fleet trucks as we do every 2-years, guess who has time to call, email, and send us direct mailers and personally addressed mail? Monarch Ford
I am rejecting this response because:
Fact: Dec 20th was not the first time Monarch Ford was notified of the issues with the car. My husband took the car to Monarch regarding the issues with the horn at least twice prior to that. Whether the tech completed paperwork, or...
informed Mr.Moore of these visits- there is no way for me to know. Each time, we were told Monarch was unable to find any issue with the horn. For the record, an inability to find an issue leads to the inability to fix the issue. This is not the same as "fixing the issue and sending the customer on their way." Those are polar opposite outcomes. As I stated, California Car Stereo of Visalia ultimately resolved the horn issue, in a few minutes, free of charge. The only reason the vehicle was taken back to Monarch for the oil change, was because it was "free" with purchase. Asboth the salesperson and Mr. Moore have clearly stated, the car was thoroughly inspected by them prior to sale. How did it escape them that the 60,000 mile service had not been performed on a car with 82,000 miles? By stating an inspection was made, aren't they also admitting that they had to have been aware that the vehicle was more than 20,000 miles overdue for services? As Mr. Moore continues to state, post inspection, the car was offered for sale; Without bringing services current.How is it that Visalia Honda and Valvoline noticed the lapse in service within minutes of diagnosing the vehicle via computer? A simple vehicle history report lists all services performed, the dates of services, and the mileage of the car at the time of service. Mr. Moore says the brakes were not in need of repair. Unfortunately, I am unable to unequivocally dispute the numbers he states. As a consumer, I was unaware that measuring the percentage of wear on the brakes was my responsibility. I will spread the word. What I can say, is Valley Tire & Brake would disagree with Mr. Moore concerning the condition of not only the brakes, but the shocks and struts as well. The brakes had less than 5% remaining, and the shocks and struts required replacing. With my teenage daughter taking the car to school in Texas, where the speed limit is 80 and semi tractor trailers travel freely in any lane- a lack of brakes, shocks or struts would easily constitute gross negligence, as an accident under such conditions would be catastrophic.To date, we have had to pay for a transmission flush/service, cooling system service, fuel system service, oil change, brakes, shocks, struts, and AC Compressor Coil. Does this sound reasonable for a car that had been thoroughly inspected and serviced, and offered for sale by a dealership? Most reasonable people would say no. For comparison, we have owned a Toyota Landcruiser for 20 years. It has endured 20 seasons of ski racing, blizzards, 3 teenage drivers, and too many Football/ Baseball/ Basketball/ Volleyball/ Water Polo/ Choir car pools to mention. My sons love back country skiing and 4 wheeling. What is noteworthy, is that we have paid less for Landcruiser repairs in the last 20 years than we have for the Honda in a matter of months. We've paid less for BMW Roadster repairs in the last 5 years, than we have paid for the Honda. This is unacceptable, especially when the dealership continues to state they completed a thorough inspection. For the sake of their business, I hope this is not true. I made multiple attempts to contact Monarch via phone, and via email. As experienced by multiple other customers according to their YELP reviews, I, too received no response, which is what finally led to the filing of this Revdex.com complaint. Had Monarch Ford bothered to respond, or apologize, or (ideally) said, "We apologize for this oversight, somehow this slipped through the cracks, but we would like to remedy the issues by repairing them/ repaying you for the repairs thus far,"I wouldn't have filed. They did not do that. They have demonstrated complete and utter disregard in this matter.Ironically, now that it is time for us to order 3-5 fleet trucks as we do every 2-3 years, guess who has time to call, email, and send us direct mailers and personally addressed mail? Monarch Ford.
I am rejecting this response because: Fact: Dec 20th was not the first time Monarch Ford was notified of the issues with the car My husband took the car to Monarch regarding the issues with the horn at least twice prior to thatWhether the tech completed paperwork, or informed Mr.Moore of these visits- there is no way for me to knowEach time, we were told Monarch was unable to find any issue with the hornFor the record, an inability to find an issue leads to the inability to fix the issueThis is not the same as "fixing the issue and sending the customer on their way." Those are polar opposite outcomesAs I stated, California Car Stereo of Visalia ultimately resolved the horn issue, in a few minutes, free of chargeThe only reason the vehicle was taken back to Monarch for the oil change, was because it was "free" with purchaseAsboth the salesperson and MrMoore have clearly stated, the car was thoroughly inspected by them prior to saleHow did it escape them that the 60,mile service had not been performed on a car with 82,miles? By stating an inspection was made, aren't they also admitting that they had to have been aware that the vehicle was more than 20,miles overdue for services? As MrMoore continues to state, post inspection, the car was offered for sale; Without bringing services current.How is it that Visalia Honda and Valvoline noticed the lapse in service within minutes of diagnosing the vehicle via computer? A simple vehicle history report lists all services performed, the dates of services, and the mileage of the car at the time of serviceMrMoore says the brakes were not in need of repairUnfortunately, I am unable to unequivocally dispute the numbers he statesAs a consumer, I was unaware that measuring the percentage of wear on the brakes was my responsibilityI will spread the wordWhat I can say, is Valley Tire & Brake would disagree with MrMoore concerning the condition of not only the brakes, but the shocks and struts as wellThe brakes had less than 5% remaining, and the shocks and struts required replacingWith my teenage daughter taking the car to school in Texas, where the speed limit is and semi tractor trailers travel freely in any lane- a lack of brakes, shocks or struts would easily constitute gross negligence, as an accident under such conditions would be catastrophic.To date, we have had to pay for a transmission flush/service, cooling system service, fuel system service, oil change, brakes, shocks, struts, and AC Compressor CoilDoes this sound reasonable for a car that had been thoroughly inspected and serviced, and offered for sale by a dealership? Most reasonable people would say noFor comparison, we have owned a Toyota Landcruiser for yearsIt has endured seasons of ski racing, blizzards, teenage drivers, and too many Football/ Baseball/ Basketball/ Volleyball/ Water Polo/ Choir car pools to mentionMy sons love back country skiing and wheelingWhat is noteworthy, is that we have paid less for Landcruiser repairs in the last years than we have for the Honda in a matter of months We've paid less for BMW Roadster repairs in the last years, than we have paid for the HondaThis is unacceptable, especially when the dealership continues to state they completed a thorough inspectionFor the sake of their business, I hope this is not trueI made multiple attempts to contact Monarch via phone, and via email As experienced by multiple other customers according to their YELP reviews, I, too received no response, which is what finally led to the filing of this Revdex.com complaintHad Monarch Ford bothered to respond, or apologize, or (ideally) said, "We apologize for this oversight, somehow this slipped through the cracks, but we would like to remedy the issues by repairing them/ repaying you for the repairs thus far,"I wouldn't have filedThey did not do thatThey have demonstrated complete and utter disregard in this matter.Ironically, now that it is time for us to order 3-fleet trucks as we do every 2-years, guess who has time to call, email, and send us direct mailers and personally addressed mail? Monarch Ford
Response Attached
I am rejecting this response because:
Fact: Dec 20th was not the first time Monarch Ford was notified of the issues with the car. My husband took the car to Monarch regarding the issues with the horn at least twice prior to that. Whether the tech completed paperwork, or...
informed Mr.Moore of these visits- there is no way for me to know. Each time, we were told Monarch was unable to find any issue with the horn. For the record, an inability to find an issue leads to the inability to fix the issue. This is not the same as "fixing the issue and sending the customer on their way." Those are polar opposite outcomes. As I stated, California Car Stereo of Visalia ultimately resolved the horn issue, in a few minutes, free of charge. The only reason the vehicle was taken back to Monarch for the oil change, was because it was "free" with purchase. Asboth the salesperson and Mr. Moore have clearly stated, the car was thoroughly inspected by them prior to sale. How did it escape them that the 60,000 mile service had not been performed on a car with 82,000 miles? By stating an inspection was made, aren't they also admitting that they had to have been aware that the vehicle was more than 20,000 miles overdue for services? As Mr. Moore continues to state, post inspection, the car was offered for sale; Without bringing services current.How is it that Visalia Honda and Valvoline noticed the lapse in service within minutes of diagnosing the vehicle via computer? A simple vehicle history report lists all services performed, the dates of services, and the mileage of the car at the time of service. Mr. Moore says the brakes were not in need of repair. Unfortunately, I am unable to unequivocally dispute the numbers he states. As a consumer, I was unaware that measuring the percentage of wear on the brakes was my responsibility. I will spread the word. What I can say, is Valley Tire & Brake would disagree with Mr. Moore concerning the condition of not only the brakes, but the shocks and struts as well. The brakes had less than 5% remaining, and the shocks and struts required replacing. With my teenage daughter taking the car to school in Texas, where the speed limit is 80 and semi tractor trailers travel freely in any lane- a lack of brakes, shocks or struts would easily constitute gross negligence, as an accident under such conditions would be catastrophic.To date, we have had to pay for a transmission flush/service, cooling system service, fuel system service, oil change, brakes, shocks, struts, and AC Compressor Coil. Does this sound reasonable for a car that had been thoroughly inspected and serviced, and offered for sale by a dealership? Most reasonable people would say no. For comparison, we have owned a Toyota Landcruiser for 20 years. It has endured 20 seasons of ski racing, blizzards, 3 teenage drivers, and too many Football/ Baseball/ Basketball/ Volleyball/ Water Polo/ Choir car pools to mention. My sons love back country skiing and 4 wheeling. What is noteworthy, is that we have paid less for Landcruiser repairs in the last 20 years than we have for the Honda in a matter of months. We've paid less for BMW Roadster repairs in the last 5 years, than we have paid for the Honda. This is unacceptable, especially when the dealership continues to state they completed a thorough inspection. For the sake of their business, I hope this is not true. I made multiple attempts to contact Monarch via phone, and via email. As experienced by multiple other customers according to their YELP reviews, I, too received no response, which is what finally led to the filing of this Revdex.com complaint. Had Monarch Ford bothered to respond, or apologize, or (ideally) said, "We apologize for this oversight, somehow this slipped through the cracks, but we would like to remedy the issues by repairing them/ repaying you for the repairs thus far,"I wouldn't have filed. They did not do that. They have demonstrated complete and utter disregard in this matter.Ironically, now that it is time for us to order 3-5 fleet trucks as we do every 2-3 years, guess who has time to call, email, and send us direct mailers and personally addressed mail? Monarch Ford.
attached response
I have contacted the customer and addressed the concern.[redacted]