Monarch Home Services One Hour - Bakersfield

I am rejecting this response because: I DID NOT REQUEST A SALESMAN TO COME OUT TO MY HOUSEMy unit was working fine until I called for the annual serviceI REQUESTED [redacted] TO COME BACK BECAUSE AFTER HE SERVICED MY UNIT, IT DID NOT WORK THEY PRESSURED ME TO GET A NEW ONE AND NEVER ONCE TOLD ME WHAT THE COST WOULD BE THEY WON'T EVEN GIVE ME AN ITEMIZED LISTING OF WHAT I WAS CHARGED FOR!! I THINK [redacted] DID SOMETHING TO MY UNIT SO IT WOULDN'T WORK AND BROUGHT THE SALESMAN WITH HIM ON HIS OWN [redacted] didn't even go up on to the roof to recheck my unit out on the second visit I DID NOT REQUEST A SALESMAN TO COME TO MY HOUSE I BELONG TO AMERICAN HOME SHIELD AND WOULD HAVE GONE THROUGH THEM SO I COULD HAVE GOTTEN SOME HELP PAYING FOR A NEW UNIT THEY KNEW I WAS IN A BIND BECAUSE OF THE DEATH OF MY MOTHER AND KNEW I WAS UPSET AND HAD TO LEAVE TO GO TO OREGON I TOLD THEM I DIDN'T WANT TO HAVE TO MAKE A DECISION OF SOMETHING THIS IMPORTANT ON SUCH SHORT NOTICE AND ROY STATED IF THEY BACK DATED THE CONTRACT BY ONE DAY I WOULD SAVE 15% ON THE LENNOX UNIT FROM COSTCO!!

I spoke to *** this morning and my Service Manager *** meet with her last nightA plastic fan blade is partially broken and we offered to fix that free of chargeWe also offered to clean her house and duct work because she was concerned that *** got it dirty. NOTE*** While I was
entering this response Mr *** called me and said he agreed that the offer to refund them $that they paid for a maintenance agreement and sending someone to clean their home was acceptable to themI informed them that I would get the process started to get a house keeper out to the home asap and that I would issue a refund

Initial Business Response /* (1000, 7, 2016/02/29) */
I spoke to Mr *** on 8/24/and invited him to come to our office and discuss the SEER ratingsHe informed me that he would call back on 8/25/after he spoke to his wife but as of today I have yet to here back from him
Upon review
Mr***'s file I see that he purchased a Lennox 15GCSXBV-XX-XXXX-That model air condition and heater breaks down as follows; the represents SEER by the manufacture, the GCSXBV designates that it is gas heating, electric cooling and variable speed, the represents 60,btu's or a ton system and the represents 83,btuh heating input for the gas furnacethe final numbers represent that it is a volt unit
The nominal SEER rating as classified by AHRI is SEER at degree(The SEER rating will go down as the temperature goes upThis is standard in the industry) AHRI is a 3rd industry standard rating agencyI do not know why a manufacture lists a unit as a 15, or any other seer when it is then rated by AHRI or Energy Star as another SEERAlmost all AC units are listed by the manufacture as one SEER and then rated by AHRI as another, all of these ratings are done so at degreesSometimes that rating is higher than the nameplate and sometimes its lowerWe find the same thing when it comes to cooling btu'sCertain units have lower than listed btu's on them
At any rate I do not see any documentation that shows seer being scratched out and seer being written its placeMr*** was sold a 15GCSXBV-and that was the unit installedI am happy to speak to Mr *** further should he wish to discuss
Thank you, ***
Initial Consumer Rebuttal /* (3000, 14, 2016/03/21) */
Please reopen this complaintI still have not received a viable explanation for why my HVAC unit is SEER when I was sold a SEER Their explanation that they do not know why sometimes it is a from the manufacturer is preposterous and not my concernThis is an issue between the manufacturer and the supplierDuring the sales pitch I opted for a more expensive package that included a SEER ratingThe sales proposal document shows a SEER unitBut when it came time to sign the final contract, it was written in as a SEER I was unaware of this at the time and cannot positively say that it was written in after the signing, prior to, or concurrentlyEither way, it is a straight forward bait and switch tactic as is evidenced by the fact it was hand written in prior to installation, proving forehand knowledge of the discrepancyIt was not scratched out and rewritten as was described in the response, and I never said that it wasIt was simply written in as a SEER during the signing process with out our knowledgeEven after considering all that, I was still sold a unit with a SEER rating, yet a SEER was installedJust because it has the number in the model # does not really effect the terms of the sale as was described to me and my wife and laid out in our contract proposalI was not sold a SEER rating of as was implied in the response from Hr Heating and Air Conditioning in Bakersfield, Ca back in early March As far as I am concerned, damages are accruing every day that the unit is in use
Final Consumer Response /* (4200, 18, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not proposed a resolution yetSo far, they are just doing a run-around-in-circles sort of reasoningMy conversation with the branch manager ended with having the unit serviced, and then a rep from Lennox to conduct performance testing at my costI agreed to this for the time being so as to give them every benefit of the doubt*** was to contact them regarding this issue and have them send me a cost not to exceed for the performance testingHowever, I do feel that the cost for this should be on Lennox or One hr AC and HeatAny work and/ or testing should be covered under my yr "satisfaction guaranteed" warrantyI will also submit pix of the unit even though his service technician took them anyway
Final Business Response /* (4000, 20, 2016/03/29) */
*** still owes us a copy of the document he is claiming someone scratched out seer and wrote in Lennox still owes us a response on the wether or not they can field test the seer ratingTo my knowledge this is not an option but I want to make sure

This client needs to contact the PACE finance company. It most cases the PACE finance companies have a department that helps customers with the refinance of a property. We have known of several customers that have refinanced their mortgages. In regards to the lien on the property, that was disclosed...

to the customer in the finance documents they signed and during their call with the PACE provider. It has nothing to do with our company.Thanks [redacted]

I am rejecting this response because:  I DID NOT REQUEST A SALESMAN TO COME OUT TO MY HOUSE. My unit was working fine until I called for the annual service. I  REQUESTED [redacted] TO COME BACK BECAUSE AFTER HE SERVICED MY UNIT, IT DID NOT WORK.  THEY PRESSURED ME TO GET A NEW ONE AND NEVER ONCE TOLD ME WHAT THE COST WOULD BE.  THEY WON'T EVEN GIVE ME AN ITEMIZED LISTING OF WHAT I WAS CHARGED FOR!!  I THINK [redacted] DID SOMETHING TO MY UNIT SO IT WOULDN'T WORK AND BROUGHT THE SALESMAN WITH HIM ON HIS OWN.  [redacted] didn't even go up on to the roof to recheck my unit out on the second visit.  I DID NOT REQUEST A SALESMAN TO COME TO MY HOUSE.  I BELONG TO AMERICAN HOME SHIELD AND WOULD HAVE GONE THROUGH THEM SO I COULD HAVE GOTTEN SOME HELP PAYING FOR A NEW UNIT.  THEY KNEW I WAS IN A BIND BECAUSE OF THE DEATH OF MY MOTHER AND KNEW I WAS UPSET AND HAD TO LEAVE TO GO TO OREGON.  I TOLD THEM I DIDN'T WANT TO HAVE TO MAKE A DECISION OF SOMETHING THIS IMPORTANT ON SUCH SHORT NOTICE AND ROY STATED IF THEY BACK DATED THE CONTRACT BY ONE DAY I WOULD SAVE 15% ON THE LENNOX UNIT FROM COSTCO!!

Finance fees are not in our control. We offer several different finance companies all around the same fees and are dependent on the customers credit score. This loan is not with our company. The customer needs to reach out to the finance company directly. If there is a problem with the unit please...

let us know and we will be happy to come out and get it fixed!

We don't just send a salesman to a clients home. If a salesman went with the technician to the clients home its because that was requested by the client. The client had many options available to them and they choose to replace the system. There is nothing I can do at this point.