Monarch Med Spa, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,
 
Below I have copied and pasted an email thread between [redacted] and Lindsey (employee).  Hopefully, this clear evidence will suffice.   Regards, Kevin C[redacted]
 
0in 0in 0pt;">-----Original Message-----
From: [redacted] [mailto:[redacted].[redacted]]
Sent: Thursday, November 13, 2014 11:54 AM
To: Lindsey M[redacted]
Subject: Re: Refund
Ok thanks! I did see that it was processed. Thank you for
checking
Sent from my [redacted]
> On Nov 13, 2014, at 11:24 AM, "Lindsey
M[redacted]"
<[redacted]@lookgreatmd.com>
wrote:
>
> Hi [redacted],
>
> I tried calling you this AM when I got to [redacted] and
left you a message...
> wanted to try to email you as well.  The last 4 digits on the card
> that the refund was processed on was [redacted].  Touch base with me in
reference to this!
>
> Lindsey M[redacted]
> Look Great MD & Dr G's WeightLoss
> 1000 First Ave, Ste 100
> King of Prussia PA 19406
> P: ###-###-#### F: ###-###-####
>

Review: On my intial contact with Dr. *'s I was specific about being able to use my medical flex spending account to pay for a weight loss program. I was informed that that would not be a problem as they serviced many clients with flex spending accounts. As there are goverment guidlines that need to be followed for use of your medical flex spending account I was assured that there would be no problem. I have contacted the office several times about a medical necessity form that required completion and I was told that it had been faxed back to Flex spending. For the past six years I have faxed many things to flex spending and they were always received.My concern is that the advertisement and initial visit suggest that you see a MD that suppervises your program. I expected to see Dr. [redacted] but I saw someone named Dr. [redacted] of whom I was suspicious that he was not an MD, but I was assured by the front desk that he was a MD. I had a followup visit with someone named [redacted]. [redacted] is the person I spoke to subsquently regarding completing the medical necessity form which neededto be completed by an MD with a medical diagnosis. My diagnosis is obesity as my BMI clearly states and the basis for my visit to a weight loss clinic. At this time I am being asked to pay back $199.00 to my account as they will not authorize the visit.Desired Settlement: I would like a refund due to false advertisement or completion of the medical necessity form by a MD.

Review: I purchased a package for $1,000 about 3 years ago. I spoke with Lindsey M[redacted] and she said that I would in fact get a refund for $199 because there is a policy in place that says that if you don't use the last treatment session you can be refunded the cost of the remaining sessions. I had one unused session, so it was a $199 refund. She had me submit my banking information and send over a refund release form that I had to sign. I did not receive the refund yet she said it was processed on 11/6/14. I contacted my bank and they do not see any pending transactions for the refund and said it should have taken a maximum of 5 days. I emailed Lindsey again trying to find out if maybe they entering a wrong number when processing the refund but I haven't heard back. This is the second time I have had to use the Revdex.com to finally get money back from Monarch Med Spa.Desired Settlement: I want my refund of $199.

Business

Response:

Dear Revdex.com, Below I have copied and pasted an email thread between [redacted] and Lindsey (employee). Hopefully, this clear evidence will suffice. Regards, Kevin C[redacted]

-----Original Message-----

From: [redacted] [mailto:[redacted].[redacted]]

Sent: Thursday, November 13, 2014 11:54 AM

To: Lindsey M[redacted]

Subject: Re: Refund

Ok thanks! I did see that it was processed. Thank you for

checking

Sent from my [redacted]

> On Nov 13, 2014, at 11:24 AM, "Lindsey

M[redacted]"

<[redacted]@lookgreatmd.com>

wrote:

>

> Hi [redacted],

>

> I tried calling you this AM when I got to [redacted] and

left you a message...

> wanted to try to email you as well. The last 4 digits on the card

> that the refund was processed on was [redacted]. Touch base with me in

reference to this!

>

> Lindsey M[redacted]

> Look Great MD & Dr G's WeightLoss

> 1000 First Ave, Ste 100

> King of Prussia PA 19406

> P: ###-###-#### F: ###-###-####

>

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: mONARCH MEDSPA WENT OUT OF BUSINESS AFTER MAKING ME PAY FOR SERVICES AND HAS REFUSED TO REFUND ALL MONIES DUE ME AFTER TELLING THE [redacted] ATTORNEY GENERAL ARBITRATOR NAMED [redacted] THAT THEY WOULD REFUND 375 375 800 AND 50 DOLLAR CHARGES TO ME. MY NAME IS [redacted] AND I AM EXTREMELY DISSATISFIED THAT [redacted] IS ALLOWED TO SKIRT THE LAW. IT WAS ADVISED ME BY [redacted] OFFICE TO NOTIFY YOU. I AM HOPING FOR SOME RESOLVE AND WOULD APPRECIATE THAT MY FAXES TO THE [redacted] ATTORNEY GENERAL S OFFICE ON A NOW CLOSED ACCOUNT WITH [redacted] WILL BE F\REFUNDED ME. THIS IS OUT AND OUT FRAUD BY MONARCH MEDSPA. PLEASE HELP. MY PHONE NUMBER IS [redacted].Desired Settlement: ALL MONIES PAID WERE TO BE REFUNDED ME....AND [redacted] HAS TOLD ME HE WILL NO LONGER REFUND THEM. HE RECEIVED BOTH CASHIERS CHECKS...DEBIT CARD PURCHASES AND HAS ABSCONDED. PLEASE CONTACT [redacted] AT [redacted]. SHE IS AT THE [redacted] ATTORNEY GENERALS OFFICE MONDAYS AND WEDNESDAYS AND IS HANDLING THE MONARCH MEDSPA CASE FROM [redacted] WHERE A PATIENT DIED AND SEVERAL WERE TREATED FOR STAPH. I ALSO WAS TREATED FOR STAPH AT A EMERGENCY CLINIC. PLEASE HELP ME. MY PHONE IS [redacted]. THANKS. SINCERELY [redacted]

Business

Response:

Dear Revdex.com,

Review: I wanted to have a procedure done Coolsculpting so after I search online I found this clinic, called Lookgreat MD, with 4 locations. One of them in DE. I went there, in DE, to have a consultation to determine what do I need done and how much it will cost me. I was seen by woman called [redacted] and she determined that I need to have 2 treatments done, on my upper abdomen and 2 on lower abdomen. She also told me that the lower abdomen will be done with a larger applicator, but the upper one will need to be done with 2 smaller applicators, so I will have 2 treatments done on the lower abdomen and 2 of each for upper abdomen. The price for the 2 treatments on each area will be $3100.00 I have a [redacted] Credit card and because I only had left $1600.00 on the CC I was going to have done initially just the first part of the treatment, one session that will take care of the lower abdomen and the upper abdomen and then after I will pay the CC I will do the second part of the treatment. I agreed to it and make the appointment for 3 weeks from then to have the 1st session done. For my surprise, I received my CC statement and I saw that they actually charged my CC for the $1600.00 the day I had the consultation. When I called them to find out why they would charge for a service that was not done yet, they said that this is their policy and that I signed the papers (that they were never given to me) that I agree to it. They did give me receipt for the $1600.00, but I was under the impression that they will only put a hold on the $1600.00 and not actually charge it. I did not like it, but I was OK, let’s do the procedure anyway. I went to their [redacted] location and there the procedure was performed by [redacted], which by looking at my body recommended that I actually need the upper abdomen to be done with a large applicator also. I asked if that will change anything on the quote that was given to me. She said no. I said OK, then go ahead and do it. I had done just the lower abdomen and made the appointment for the next session for the upper abdomen, so this way I would had had taken care of the first part of the treatment, which my $1600.00 would had covered. Today, few days before the second appointment I received an email telling me that actually my $1600.00 cover only 2 lower abdomen and just 1 upper abdomen, if I want a second treatment on the upper one, I will have to pay extra. I was shocked, because they are saying that one treatment is $999.00, and they have an advertising on their website, that they are offering 20% discount, so the $999.00 x 4 = $4000, minus the 20% it is $3200.00 which my $3100.00 would almost cover it. I am so unhappy with them, I canceled the whole procedure and ask them to refund whatever it’s left. They said they will refund just $601.00, but it should actually be $800.80, because of the 20% they advertise. I would really like for somebody to put a stop on their schemes and get my all refund back,Desired Settlement: put a stop on their schemes and refund all my 800.80.

Review: I purchased 6 laser hair removal treatments in August 2012 for $955, all paid upfront. The treatments were to be done approximately every 8-10 wks (every 2 months). I had a treatment in August, yet when I called in October 2012, the central customer service center indicated that the location in [redacted] was closed TEMPORARILY, however they gave no indication of why or when it would re-open. I called again in November, at which time I got the same run-around, however was still not able to get a hold of anyone in a higher position from the customer service rep, to speak to about a possible refund. In fact, they refused to transfer me to a manager to discuss this matter when I asked. They did indicate at that time that they would honor my purchase at any other location (none of which are close to me, and I advised them that the other locations were not convenient -some 2 hours away - and that this was not an acceptable option). I believe at one point the customer service rep stated that if the location did not re-open, other spas in the area would be contacted to take over the remaining treatments.

Of course with the holidays, I lost track of this, until someone alerted me to the fact that the Monarch in [redacted] had recently been closed due to health concerns. This was all over the news, in fact th [redacted] location had been closed for several deaths associated with various services provided at this location. This was never communicated to me, and I really feel like Monarch handled it in an extremely unprofessional manner by not alerting their clients to this potentially dangerous situation!

Next, in January, I'd had enough with unhelpful service reps who promised callbacks from someone higher up in the organization, as these callbacks never occurred. I actually drove to the [redacted] location from [redacted], and of course found the whole place dismantled, without a sign or notice.

I have since called twice more, hoping to get some resolution regarding the payment for 5 treatments that will not be done. And frankly, I don't have any interest in going to any of the other locations which are quite far away, especially after a company dealt with me so poorly in this situation and has been investigated for poor medical practices! I expect a corporation to take responsibility for any legal action, and actually communicate this with the clients proactively to provide recompensation or refund. Failing that, I also expect that after 4 calls, I get to speak with anyone in the company administration with ANY authority to call me back to discuss the situation in person.

Most recently in March, I did get in touch with another customer service rep via email, who initially appeared helpful. However, when pressed on the matter after 3 wks of emails back and forth, she stated that all she could do was "have the office manager calculate the proposed refund based upon what has been used in the package, and let you know what to 'contest' with your credit card." I know exactly how much I am owed, and feel that as the consumer who was wronged by this corporation, the onus of getting a refund should NOT be on my shoulders.

I've been extremely disappointed with how Monarch handled the closure of their [redacted] location, and if there is no dialogue between myself and the company very shortly, will certainly be pursuing legal action.

I really do appreciate the Revdex.com's help in this matter, and only wish I'd lodged a complaint much earlier. I was referred to this website after filing an earlier complaint against the [redacted] location, as the [redacted] Revdex.com could not help me with a business that is out of practice and the corporate location falls within your jurisdiction.Desired Settlement: I need recompensation for 5 out of 6 treatments that were never scheduled/received.

Business

Response:

Dear Revdex.com,