I don't understand the nature of purpose of this complaintI have been in contact with customer on many occasionsSiding was scheduled for around the end of July until [redacted] asked us to cancel his contract
[ [redacted] [redacted] I am rejecting this response because: We paid a lot of money for a roof that is falling apartWe had a lifetime warranty that is now null and void because you are out of business? We contacted the company several times and were ignoredWe need the roof on our home fixed Regards, [redacted] ***
I'm not sure how to respond to this complaintI had no knowledge of the service issue or it would have been taken care of immediatelyFor some reason, the customer was having trouble getting through on our toll free numberI have contacted the customer and we are on our way today to resolve his service issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so long as the check arrives
Regards,
*** ***
John from Top Gun has failed to call to fix the problem with the water spoutsThe owners father answered the first complaint and said his son would respond by March we waited this week for a phone call and have not received any responseWe have been very patient with this company and they continue to ignore usThe only resolution to this problem, as I see it, is to get a refund so I can hire someone who wants our business.*** ***
[[redacted]
[redacted]
I am rejecting this response because:
We...
paid a lot of money for a roof that is falling apart. We had a lifetime warranty that is now null and void because you are out of business? We contacted the company several times and were ignored. We need the roof on our home fixed.
Regards,
[redacted]
---------- Forwarded message ----------From: John R[redacted]<[redacted].net>Date: Thu, Sep 17, 2015 at 10:53 AMSubject: Top Guns Complaint number [redacted]To: [redacted]@myRevdex.com.orgIm not sure exactly how to respond to this customers complaint. We had received a call from her...
that she was experiencing water leak issues and was informed that we would call and get somebody out to investigate. We had called and left messages many times with no response. We had stopped by a few times but she wasn’t there when we stopped. I personally left a note that we were there asking her to contact me so we could get this matter resolved. Finally, months later she called. We set a appointment and sent our roofer out to go over the issue. Our roofer could not see any issues with the roof that we installed. He did however note that the dormer on her roof had shingle siding. The siding was brittle and cracking. It was his assessment that her water issue was from the dormer and not the roof. I havent heard back from her since. I feel that we made every effort to resolve her issue and that her complaint with the Revdex.com is unjustified as the issue at hand isn’t a result of our work.
The deck that was built for this customer was built by the book. We acquired all necessary building permits, followed all the necessary codes and passed inspections without issues. So when I got their email which referred to us as "mns" no I did not feel any desires to respond. We offer industry...
leading warranties on our workmanship but we do not have the ability to prevent pressure treated lumber from shrinking, cracking or twisting as it dries. Because we can't control it how does one expect to guarantee against it. We do not purchase our lumber from the big box stores. We purchase from a reputable Millworks company in our area.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this resolution is ON GOING but satisfactory to me at this time.
Regards,
[redacted]
In John's absence, I Steve R[redacted], John's father, have responded to complaint #[redacted] this date. I spoke to [redacted] in regard to his problem and have reached an agreement date to remediate his problem. Although I am not an employee of the company I have John's permission to...
temporarily represent him in all matters until his return.
I don't understand the nature of purpose of this complaint. I have been in contact with customer on many occasions. Siding was scheduled for around the end of July until [redacted] asked us to cancel his contract.
I'm not sure how to respond to this complaint. I had no knowledge of the service issue or it would have been taken care of immediately. For some reason, the customer was having trouble getting through on our toll free number. I have contacted the customer and we are on our way today...
I don't understand the nature of purpose of this complaintI have been in contact with customer on many occasionsSiding was scheduled for around the end of July until [redacted] asked us to cancel his contract
[ [redacted] [redacted] I am rejecting this response because: We paid a lot of money for a roof that is falling apartWe had a lifetime warranty that is now null and void because you are out of business? We contacted the company several times and were ignoredWe need the roof on our home fixed Regards, [redacted] ***
Customer was already contacted and service has already been scheduled
I'm not sure how to respond to this complaintI had no knowledge of the service issue or it would have been taken care of immediatelyFor some reason, the customer was having trouble getting through on our toll free numberI have contacted the customer and we are on our way today to resolve his service issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so long as the check arrives
Regards,
*** ***
John from Top Gun has failed to call to fix the problem with the water spoutsThe owners father answered the first complaint and said his son would respond by March we waited this week for a phone call and have not received any responseWe have been very patient with this company and they continue to ignore usThe only resolution to this problem, as I see it, is to get a refund so I can hire someone who wants our business.*** ***
Sorry. Check for damaged window is on its way.
[[redacted]
[redacted]
I am rejecting this response because:
We...
paid a lot of money for a roof that is falling apart. We had a lifetime warranty that is now null and void because you are out of business? We contacted the company several times and were ignored. We need the roof on our home fixed.
Regards,
[redacted]
---------- Forwarded message ----------From: John R[redacted]<[redacted].net>Date: Thu, Sep 17, 2015 at 10:53 AMSubject: Top Guns Complaint number [redacted]To: [redacted]@myRevdex.com.orgIm not sure exactly how to respond to this customers complaint. We had received a call from her...
that she was experiencing water leak issues and was informed that we would call and get somebody out to investigate. We had called and left messages many times with no response. We had stopped by a few times but she wasn’t there when we stopped. I personally left a note that we were there asking her to contact me so we could get this matter resolved. Finally, months later she called. We set a appointment and sent our roofer out to go over the issue. Our roofer could not see any issues with the roof that we installed. He did however note that the dormer on her roof had shingle siding. The siding was brittle and cracking. It was his assessment that her water issue was from the dormer and not the roof. I havent heard back from her since. I feel that we made every effort to resolve her issue and that her complaint with the Revdex.com is unjustified as the issue at hand isn’t a result of our work.
The deck that was built for this customer was built by the book. We acquired all necessary building permits, followed all the necessary codes and passed inspections without issues. So when I got their email which referred to us as "m
ns" no I did not feel any desires to respond. We offer industry...
leading warranties on our workmanship but we do not have the ability to prevent pressure treated lumber from shrinking, cracking or twisting as it dries. Because we can't control it how does one expect to guarantee against it. We do not purchase our lumber from the big box stores. We purchase from a reputable Millworks company in our area.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this resolution is ON GOING but satisfactory to me at this time.
Regards,
[redacted]
Customer was already contacted and service has already been scheduled.
In John's absence, I Steve R[redacted], John's father, have responded to complaint #[redacted] this date. I spoke to [redacted] in regard to his problem and have reached an agreement date to remediate his problem. Although I am not an employee of the company I have John's permission to...
temporarily represent him in all matters until his return.
I don't understand the nature of purpose of this complaint. I have been in contact with customer on many occasions. Siding was scheduled for around the end of July until [redacted] asked us to cancel his contract.
I'm not sure how to respond to this complaint. I had no knowledge of the service issue or it would have been taken care of immediately. For some reason, the customer was having trouble getting through on our toll free number. I have contacted the customer and we are on our way today...
to resolve his service issue.
Top guns inc is no longer in business.