Monarch Precious Metals LLC

As stated on our website and in our phone message, our offices are open Monday-Friday from 9am to 2pm Pacific time Any emails or phone calls which come in after 2pm Pacific time on a Friday are not able to be answered until our offices reopen on Monday at 9am Pacific time This customer emailed on Saturday, August 8th requesting a status update on his order He emailed again three more times on Monday, August 10th between 7:and 7:40am Pacific time He also filed a complaint with the Revdex.com at 7:38am Pacific time Less than an hour after the customer filed his complaint with the Revdex.com, the customer's order was delivered by [redacted] (at 8:34am Pacific time) All of these activities occurred while our offices were closed.As detailed in multiple emails to the customer, the following information had already been provided regarding this order:Copy of sales invoice sent via email on 7/28/15Payment instructions sent via email on 7/29/15Notification of payment received and scheduled ship date sent via email on 8/4/15As stated in the shipment notification email sent on 8/4/15, the customer's order was shipped via [redacted] First Class Mail on 8/7/15The [redacted] tracking number is: [redacted] Delivery was completed on 8/10/at 11:34am (Eastern time)A copy of the customer's sales invoice, payment status, and shipping status have always been available for viewing online The customer simply needs to login with his user name and password and then click on the blue Account Maintenance link to view his order history

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***,While I consider there to be no way I could have figured "Account Maintenance" (which I did use and found absolutely nothing there) as anything other than changing an email address, login details or phone numbers and therefore no way I'd have thought to look there for purchase information, and further, since that site actually contains no information pertaining to receipt of payment or confirmation of shipping of purchase, I would still be upset were it not that I have since, received my purchase and several personal emails from the company apologizing for the confusion (though the site has not yet been corrected)Ergo, I find that this resolution is satisfactory to meSincerely, *** ***

Email was sent to customer on the evening of 11/9/stating that the order would be shipped on 11/14/via USPS First Class Mail. Customer acknowledges receipt of this original email with the stated shipping date. Our offices were closed from 11/10/through 11/13/for the Veteran's
Day holiday with no order processing or package shipment during this time. This information was also disclosed to the customer prior to shipment. Customer emailed times within a hour period on 11/14/to inquire about status of order and filed a complaint with Revdex.com before an email response with shipping info could be sent. Customer's order did ship on 11/14/as originally scheduled. The estimated delivery date is 11/16/

As stated on our website and in our phone message, our offices are open Monday-Friday from 9am to 2pm Pacific time.  Any emails or phone calls which come in after 2pm Pacific time on a Friday are not able to be answered until our offices reopen on Monday at 9am Pacific time.  This customer...

emailed on Saturday, August 8th requesting a status update on his order.  He emailed again three more times on Monday, August 10th between 7:10 and 7:40am Pacific time.  He also filed a complaint with the Revdex.com at 7:38am Pacific time.  Less than an hour after the customer filed his complaint with the Revdex.com, the customer's order was delivered by [redacted] (at 8:34am Pacific time).  All of these activities occurred while our offices were closed.As detailed in multiple emails to the customer, the following information had already been provided regarding this order:Copy of sales invoice sent via email on 7/28/15Payment instructions sent via email on 7/29/15Notification of payment received and scheduled ship date sent via email on 8/4/15As stated in the shipment notification email sent on 8/4/15, the customer's order was shipped via [redacted] First Class Mail on 8/7/15The [redacted] tracking number is:  [redacted]Delivery was completed on 8/10/15 at 11:34am (Eastern time)A copy of the customer's sales invoice, payment status, and shipping status have always been available for viewing online.  The customer simply needs to login with his user name and password and then click on the blue Account Maintenance link to view his order history.