Spoke with both agents involved and was assured by them that the conversation was not as exaggerated as claimed in complaintFurthermore we reinforced company policies in regards to speaking to third parties, entering private property, and conduct in regards to communicationsA company wide meeting was held to reinforce these policies as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached photos of the driver side of my car that show that what Monarch is reporting that they "gained entry" on the passenger side is incorrectI also have a witness who saw them gain entry to my vehicle on the driver sideIt was not something that was noticeable at first glance until I was driving and could hear the wind coming into my vehicle and a significant temperature change insideI went to two body shops and without telling them what occurred they also stated it looked like someone gained entry to my vehicle on the driver side [redacted] also stated they believe that Monarch also tried the passenger sideIn the event they did not, that would lead me to believe my vehicle was broken into while in their possession at which point I will file a police report Regards, [redacted] ***
The unit was repossessed due to non payment of a title loan acquired by Miss [redacted] against the EclipseMonarch Recovery is in fact not a public impound yard and never has been and we would never say that it wasUpon the unit being secured, it was taken to our location on [redacted] **That we do not own, but we rentOur employees are the only people with access to that location unless an appointment is set up during business hours to either redeem the vehicle after client satisfaction has been met, or to claim the personal propertyThe vehicle was delivered to [redacted] from our [redacted] storage facility, with property removed and held at [redacted] in our property room [redacted] is on [redacted] and they signed and took possession of the unit
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] / [redacted] ////////////////////////////////////////////////////////////////////////////////...⇄ this time I will Respond to Mr [redacted] last Message he right Miss [redacted] Eclipse was repossessed on may 24, for none payment of loan,as I have stated before Mr [redacted] had no good reason to take Miss [redacted] come ad takethis vehicle for the fact Auto loan has no right to be in Ohio in the first place I believe Mr [redacted] knew or should of known this fact if he shold of know by the documens Auto loan gave him he also stated Auto loan is the lien holder I find that not to be the case at all based on my investigation with Miss [redacted] douments Mr [redacted] came into the City from out of town knowing he had no right to be there the fact he said he called the city police department is not the way you come into a City and just take Miss [redacted] vehicle, the City has a policy you have to go though which states you must funished a certificate of insurance or aknowledgment thereof, I'm told by the [redacted] Mr [redacted] has not sign any douments for this certificate,Mr [redacted] is a member of *** [redacted] Moarch also stated he towed Miss [redacted] car to Akron Auto Auction on May 28,2015, he also stated at 1:am he respossessed a Eclipse,if thats the case it went to Waterloo Road in Akon, Ohio but how can that be the car is not at this address its at [redacted] ***, Ohio which I' told is owned by Mr [redacted] , but the land is not in his name, I ask fo there Vendor's License I was told I can't have it ,MrMoarch which is very Unprofesional, stated a man named [redacted] ***, who he knows is Miss [redacted] Father ,who has continued calling are office I don't know what hes talking about I called one time, and he called me back, I did email him at some point that was it,he also stated Mr [redacted] Complaint has thing to do with Monarch, don't see why not he came a got Mss [redacted] car with out Auto Loan having the right tocall them a take her car, Monarch should of ckeck this out before coming here and towing away Miss [redacted] car,the fact he lied about were he drop off the vehicle only shows how he runs that company from, and the fact that last place the car is at has no name or nothing on the gate for a phone number (oR) nothing,and you have to make a appointment to pick up your vehicle, whats up with that, Monarch stated we do public impouds for the city,what city and were is the information that show this to be the case, ask for this information and can't have it he states we do repossessions on elinquent accounts on the behalf ofour clients, this just shows he knew Auto Loan had no Licenses,to be in Ohio I asked Mr [redacted] for his Certifications,AFA Bond,AFA Certificate, Licenses,Workers Comp, Insuranc, and CFPB Trainng for my review under the Public Records Law I was told I cant't Have anything from his office at this time again braking the law mybe [redacted] may want to know how hes runing this company ,who he has a Certificate of memership as of December 31, 2015, I need these documents which I have a right to under the law with the ORC section (149.43), this has got to stop! just for the record Miss [redacted] has ask her father to address her concerns, I don't care what your company explain about ths manner you had no right to steal Miss [redacted] Vehicle, if you go by the law of the State of Ohio I'm dealing with Auto Loan to who as you know called your on line Company I want to thank your office for all your time in this very inpotant matter and look forward to hearing from your office in a timely manner Thank, You [redacted] , [redacted] ***
On 4-10-at 10:00am our agent secured Mr*** ***'s Kia Optima which was backed into the drivewayThe weather was approximately degrees outside and snowing. There was no hose there to damage, and our trucks have no way of damaging a hoseAgent secured the unit and filled out
a blank condition report while thereOn his report he notated that the windshield was crackedThis report was processed and submitted to the finance company on the next business day (Monday, 4-11-16)When customer came to reclaim their unit from our location on 4-11-16, Mr*** looked over the unit and signed paperwork (see attached) stating that "I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report. I further agree that I have examined all personal belongings that were left in the above vehicle and that everything is accounted for and has no damage." Several minutes after the unit was in the possession of customer, the Mr*** and a female came in and stated that his windshield was crackedTim (the owner of Monarch Recovery) advised him that the windshield was cracked when we secured the unit from his residenceThe female he was with asked for a copy of the condition report, which Tim informed her that we do not give out copies of the condition report unless the finance company okays us to do soTim again told the customer and the female with him that when we picked the unit up from his residency that the windshield was already crackedAt no time did Mr*** or the female with him state that it was illegal to drive with a cracked windshieldCustomer and the female with him then started to use profanities at Tim and said they will be taking him to small claims courtThey proceeded to yell more profanities as they were walking out and slammed the doorAt no time was Tim rude to the customer, they were not happy with the outcome.Being in the repossession business people are always trying to get something for nothingThey view that having their vehicle towed is the perfect opportunity to try and get a "freebie repair"
On January 7th, we received a repossession order from *** North Randall, for a *** *** belonging to *** ***, vin #***The unit had been located numerous time at the customers home address, but always blocked inOn June 12th, 2016, our agent located the
unit and proceeded to secure the unitMy agent has constant access to RDN, which is the system all assigned orders for our company are in and is updated around the clockThis order as you can see in the attached document shows when it was opened, January 7th, and did not close until June 13th, The assignment was not outdated as claimed
Verified with agent access was gained on the passenger side of the unit while at our secure storage locationAttached photos of the drivers side so you can see there were no damages to the vehicleDocumentation was also signed stating that "I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report." Nothing we did could have caused these damagesOur office was never contacted in regards to any damages by the customer
On 12-18-my agent repossessed a Hyundai Elantra with one set of keys belonging to *** ***On 12-23-customer came to redeem the ElantraAt this time the customer was given their vehicle back with the only key that was providedAttached is the signed paperwork by the customer
stating "In sole consideration of the delivery to me of the above described vehicle and personal property, I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report. I further agree that I have examined all personal belongings that were left in the above vehicle and that everything is accounted for and has no damageBy signing this Release, I fully understand the above statements and do agree to Release and Hold Harmless Monarch Recovery and *** *** *** *** and or its Agents from all claims, demands and or actions, which I or my Representatives do have or may have against Monarch Recovery, *** *** *** *** and/or its Agents or Employees, prior to this date."We were only provided one key at time of repossession and customer was given that key back at the time of redemption
On 1-20-18, Monarch Recovery repossessed the unit in question without issueAgent gained entry on the passenger side of the vehicle as this is company policyVerified with agent that entry was gained on passenger sideCustomer redeemed unit on 1-22-18, viewed vehicle, and signed all documents
stating that " I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report. I further agree that I have examined all personal belongings that were left in the above vehicle and that everything is accounted for and has no damageBy signing this Release, I fully understand the above statements and do agree to Release and Hold Harmless Monarch Recovery and lien holder and or its Agents from all claims, demands and or actions, which I or my Representatives do have or may have against Monarch Recovery, lien holder and/or its Agents or Employees, prior to this date."Monarch Recovery did not cause any damages to this unit
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** /*** *** :
In my own Investigation with the *** *** *** *** ** ***, I have some concerns about this Monarch Recovery, which in under the Name *** *** ***at *** *** *** *** *** *** ***, I have have been in contact with *** ***,many times over the telephone and have scents stop by one of his Drop off ponts in the City of Akron, and has also went and reviewed the place were Miss *** car was placed, my understanding with this hold thing, I don't know this to be the case or not I have been told by both Monarch, and *** *** *** that I, Miss *** can not see the vehicle, so at this point we don't know were it is?
2. Mr*** has called Mr*** and has stated he don't care about Mr*** contacting Revdex.com but if I don't stop bring up his Company I will be suited, I don't think so, Mr*** had no good Reason in the first place to tow Miss *** Vehicle he seams to think our concerns should be only with the *** *** Company I think Mr*** needs to go back and go over his Certificate of Public Convenience and Necessity #Number (***), which I'm not going into at this time I will go as far to say again he had no right with Miss *** Vehicle I don't care who called him to pithe car they the Title Company, at the end of the day Mr*** and the Public Utilities Commission, Application for Registration of Intrastate for Hire in Ohio states the following :
With part (B) of this document states Applicant operates tow trucks for compensation, to transport WRECKED ,(or) DISABLED VEHICLES
4. Were do it say "REPOSSESSION" of Miss *** Vehicle, this has got to stop the fact that as I have said before, the Company that called Mr*** had no right to do so that's a party for another day, this will not go away ,I think it's a shame that this can go on with out any investigation with these companies, and they just get away with this the fact Miss *** has lost her Vehicle can't go to work, can't go by food,pay bills, go to the doctor or anything, the fact that this *** *** Company has no right to be in Ohio in the first place, maybe Mr*** needs to check this out as I have
Also I have some concerns about Mr*** Application which is not signed by him,this is about all three ***, *** ***,and *** *** ***
I want to thank your office for all your time in this very inportant matter and look forward to heaing from your office in a timely manner
Thank, You
*** ***
*** ***
We repossessed the unit on 2-8-at 5am with no issuesOur trucks do not touch any part of the vehicle other then the tiresCustomer came in on 2-11-and redeemed the unit from our location in Woodville, OHCustomer examined the unit and signed our paperwork stating "In sole consideration of
the delivery to me of the above described vehicle and personal property, I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report. I further agree that I have examined all personal belongings that were left in the above vehicle and that everything is accounted for and has no damageBy signing this Release, I fully understand the above statements and do agree to Release and Hold Harmless Monarch Recovery and *** *** LLC and or its Agents from all claims, demands and or actions, which I or my Representatives do have or may have against Monarch Recovery, *** *** LLC and/or its Agents or Employees, prior to this date." This signed paperwork will be attached along with pictures of the unitWhen Mr*** was advised by Tim, President of Monarch Recovery, that we did not do the damages, Mr*** became upset because this was not what he wanted to hear.Please review the attached where you can see there that Mr*** signed receiving the vehicle in the same condition as we picked it up, and the attached pictures as well
customer came to our location in Cincinnati on 9-17-15 to retrieve their vehicle and personal property. Miss [redacted] examined the vehicle and her personal property before she left our location and signed paperwork stating " I further agree that I have examined all personal belongings that were left in...
the above vehicle and that everything is accounted for and has no damage." Attached is the paperwork Miss [redacted] signed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] ////////////////////////////////////////////////////////////////////////////////...⇄ A this time I will Respond to Mr. [redacted] last Message he right Miss [redacted] Eclipse was repossessed on may 24, 2015 for none payment of loan,as I have stated before Mr. [redacted] had no good reason to take Miss [redacted] come ad takethis vehicle for the fact Auto loan has no right to be in Ohio in the first place I believe Mr. [redacted] knew or should of known this fact if he shold of know by the documens Auto loan gave him he also stated Auto loan is the lien holder I find that not to be the case at all based on my investigation with Miss [redacted] douments Mr. [redacted] came into the City from out of town knowing he had no right to be there the fact he said he called the city police department is not the way you come into a City and just take Miss [redacted] vehicle, the City has a policy you have to go though which states you must funished a certificate of insurance or aknowledgment thereof, I'm told by the [redacted] Mr. [redacted] has not sign any douments for this certificate,Mr. [redacted] is a member of [redacted]
2. Moarch also stated he towed Miss [redacted] car to Akron Auto Auction on May 28,2015, he also stated at 1:35 am he respossessed a 2003 Eclipse,if thats the case it went to Waterloo Road in Akon, Ohio but how can that be the car is not at this address its at [redacted], Ohio which I' told is owned by Mr. [redacted], but the land is not in his name, I ask fo there Vendor's License I was told I can't have it ,Mr. Moarch which is very Unprofesional, stated a man named [redacted], who he knows is Miss [redacted] Father ,who has continued calling are office I don't know what hes talking about I called one time, and he called me back, I did email him at some point that was it,he also stated Mr. [redacted] Complaint has thing to do with Monarch, don't see why not he came a got Mss. [redacted] car with out Auto Loan having the right tocall them a take her car, Monarch should of ckeck this out before coming here and towing away Miss [redacted] car,the fact he lied about were he drop off the vehicle only shows how he runs that company from, and the fact that last place the car is at has no name or nothing on the gate for a phone number (oR) nothing,and you have to make a appointment to pick up your vehicle, whats up with that,
3. Monarch stated we do public impouds for the city,what city and were is the information that show this to be the case, ask for this information and can't have it he states we do repossessions on elinquent accounts on the behalf ofour clients, this just shows he knew Auto Loan had no Licenses,to be in Ohio I asked Mr. [redacted] for his Certifications,AFA 2015 Bond,AFA Certificate, Licenses,Workers Comp, Insuranc, and CFPB Trainng for my review under the Public Records Law I was told I cant't Have anything from his office at this time again braking the law mybe [redacted] may want to know how hes runing this company ,who he has a Certificate of memership as of December 31, 2015, I need these documents which I have a right to under the law with the ORC section (149.43), this has got to stop! just for the record Miss [redacted] has ask her father to address her concerns, I don't care what your company explain about ths manner you had no right to steal Miss [redacted] Vehicle, if you go by the law of the State of Ohio I'm dealing with Auto Loan to who as you know called your on line Company
I want to thank your office for all your time in this very inpotant matter and look forward to hearing from your office in a timely manner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached photos of the driver side of my car that show that what Monarch is reporting that they "gained entry" on the passenger side is incorrect. I also have a witness who saw them gain entry to my vehicle on the driver side. It was not something that was noticeable at first glance until I was driving and could hear the wind coming into my vehicle and a significant temperature change inside. I went to two body shops and without telling them what occurred they also stated it looked like someone gained entry to my vehicle on the driver side. [redacted] also stated they believe that Monarch also tried the passenger side. In the event they did not, that would lead me to believe my vehicle was broken into while in their possession at which point I will file a police report.
Regards,
[redacted]
The unit was repossessed due to non payment of a title loan acquired by Miss [redacted] against the Eclipse. Monarch Recovery is in fact not a public impound yard and never has been and we would never say that it was. Upon the unit being secured, it was taken to our location on [redacted]. That we do not own, but we rent. Our employees are the only people with access to that location unless an appointment is set up during business hours to either redeem the vehicle after client satisfaction has been met, or to claim the personal property. The vehicle was delivered to [redacted] from our [redacted] storage facility, with property removed and held at [redacted] in our property room. [redacted] is on [redacted] and they signed and took possession of the unit.
Spoke with both agents involved and was assured by them that the conversation was not as exaggerated as claimed in complaint. Furthermore we reinforced company policies in regards to speaking to third parties, entering private property, and conduct in regards to communications. A company wide...
meeting was held to reinforce these policies as well.
On 5-24-15 at 1:35am we repossessed a 2003 Mitsubishi Eclipse belonging to [redacted] with a lien holder of [redacted]. The repossession was uneventful and was called into Tallmadge Police Department badge # [redacted]. We delivered the vehicle to Akron Auto Auction on 5-28-15. A man named [redacted]...
[redacted] has continued to call our office starting on 6-10-15, on the behalf of [redacted], complaining that [redacted] and Monarch Recovery are not actually licensed to do business. [redacted]s complaint we feel has nothing to do with Monarch Recovery but [redacted]. We do not do public impounds for the city, we do repossessions on delinquent accounts on the behalf of our clients.Please feel free to contact me at[redacted]
Spoke with both agents involved and was assured by them that the conversation was not as exaggerated as claimed in complaintFurthermore we reinforced company policies in regards to speaking to third parties, entering private property, and conduct in regards to communicationsA company wide meeting was held to reinforce these policies as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached photos of the driver side of my car that show that what Monarch is reporting that they "gained entry" on the passenger side is incorrectI also have a witness who saw them gain entry to my vehicle on the driver sideIt was not something that was noticeable at first glance until I was driving and could hear the wind coming into my vehicle and a significant temperature change insideI went to two body shops and without telling them what occurred they also stated it looked like someone gained entry to my vehicle on the driver side [redacted] also stated they believe that Monarch also tried the passenger sideIn the event they did not, that would lead me to believe my vehicle was broken into while in their possession at which point I will file a police report Regards, [redacted] ***
The unit was repossessed due to non payment of a title loan acquired by Miss [redacted] against the EclipseMonarch Recovery is in fact not a public impound yard and never has been and we would never say that it wasUpon the unit being secured, it was taken to our location on [redacted] **That we do not own, but we rentOur employees are the only people with access to that location unless an appointment is set up during business hours to either redeem the vehicle after client satisfaction has been met, or to claim the personal propertyThe vehicle was delivered to [redacted] from our [redacted] storage facility, with property removed and held at [redacted] in our property room [redacted] is on [redacted] and they signed and took possession of the unit
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] / [redacted] ////////////////////////////////////////////////////////////////////////////////...⇄ this time I will Respond to Mr [redacted] last Message he right Miss [redacted] Eclipse was repossessed on may 24, for none payment of loan,as I have stated before Mr [redacted] had no good reason to take Miss [redacted] come ad takethis vehicle for the fact Auto loan has no right to be in Ohio in the first place I believe Mr [redacted] knew or should of known this fact if he shold of know by the documens Auto loan gave him he also stated Auto loan is the lien holder I find that not to be the case at all based on my investigation with Miss [redacted] douments Mr [redacted] came into the City from out of town knowing he had no right to be there the fact he said he called the city police department is not the way you come into a City and just take Miss [redacted] vehicle, the City has a policy you have to go though which states you must funished a certificate of insurance or aknowledgment thereof, I'm told by the [redacted] Mr [redacted] has not sign any douments for this certificate,Mr [redacted] is a member of *** [redacted] Moarch also stated he towed Miss [redacted] car to Akron Auto Auction on May 28,2015, he also stated at 1:am he respossessed a Eclipse,if thats the case it went to Waterloo Road in Akon, Ohio but how can that be the car is not at this address its at [redacted] ***, Ohio which I' told is owned by Mr [redacted] , but the land is not in his name, I ask fo there Vendor's License I was told I can't have it ,MrMoarch which is very Unprofesional, stated a man named [redacted] ***, who he knows is Miss [redacted] Father ,who has continued calling are office I don't know what hes talking about I called one time, and he called me back, I did email him at some point that was it,he also stated Mr [redacted] Complaint has thing to do with Monarch, don't see why not he came a got Mss [redacted] car with out Auto Loan having the right tocall them a take her car, Monarch should of ckeck this out before coming here and towing away Miss [redacted] car,the fact he lied about were he drop off the vehicle only shows how he runs that company from, and the fact that last place the car is at has no name or nothing on the gate for a phone number (oR) nothing,and you have to make a appointment to pick up your vehicle, whats up with that, Monarch stated we do public impouds for the city,what city and were is the information that show this to be the case, ask for this information and can't have it he states we do repossessions on elinquent accounts on the behalf ofour clients, this just shows he knew Auto Loan had no Licenses,to be in Ohio I asked Mr [redacted] for his Certifications,AFA Bond,AFA Certificate, Licenses,Workers Comp, Insuranc, and CFPB Trainng for my review under the Public Records Law I was told I cant't Have anything from his office at this time again braking the law mybe [redacted] may want to know how hes runing this company ,who he has a Certificate of memership as of December 31, 2015, I need these documents which I have a right to under the law with the ORC section (149.43), this has got to stop! just for the record Miss [redacted] has ask her father to address her concerns, I don't care what your company explain about ths manner you had no right to steal Miss [redacted] Vehicle, if you go by the law of the State of Ohio I'm dealing with Auto Loan to who as you know called your on line Company I want to thank your office for all your time in this very inpotant matter and look forward to hearing from your office in a timely manner Thank, You [redacted] , [redacted] ***
On 4-10-at 10:00am our agent secured Mr*** ***'s Kia Optima which was backed into the drivewayThe weather was approximately degrees outside and snowing. There was no hose there to damage, and our trucks have no way of damaging a hoseAgent secured the unit and filled out
a blank condition report while thereOn his report he notated that the windshield was crackedThis report was processed and submitted to the finance company on the next business day (Monday, 4-11-16)When customer came to reclaim their unit from our location on 4-11-16, Mr*** looked over the unit and signed paperwork (see attached) stating that "I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report. I further agree that I have examined all personal belongings that were left in the above vehicle and that everything is accounted for and has no damage." Several minutes after the unit was in the possession of customer, the Mr*** and a female came in and stated that his windshield was crackedTim (the owner of Monarch Recovery) advised him that the windshield was cracked when we secured the unit from his residenceThe female he was with asked for a copy of the condition report, which Tim informed her that we do not give out copies of the condition report unless the finance company okays us to do soTim again told the customer and the female with him that when we picked the unit up from his residency that the windshield was already crackedAt no time did Mr*** or the female with him state that it was illegal to drive with a cracked windshieldCustomer and the female with him then started to use profanities at Tim and said they will be taking him to small claims courtThey proceeded to yell more profanities as they were walking out and slammed the doorAt no time was Tim rude to the customer, they were not happy with the outcome.Being in the repossession business people are always trying to get something for nothingThey view that having their vehicle towed is the perfect opportunity to try and get a "freebie repair"
On January 7th, we received a repossession order from *** North Randall, for a *** *** belonging to *** ***, vin #***The unit had been located numerous time at the customers home address, but always blocked inOn June 12th, 2016, our agent located the
unit and proceeded to secure the unitMy agent has constant access to RDN, which is the system all assigned orders for our company are in and is updated around the clockThis order as you can see in the attached document shows when it was opened, January 7th, and did not close until June 13th, The assignment was not outdated as claimed
I do apologize for the inconvenience as we were unable to locate your personalsI can however compensate you with $Please advise
Verified with agent access was gained on the passenger side of the unit while at our secure storage locationAttached photos of the drivers side so you can see there were no damages to the vehicleDocumentation was also signed stating that "I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report." Nothing we did could have caused these damagesOur office was never contacted in regards to any damages by the customer
On 12-18-my agent repossessed a Hyundai Elantra with one set of keys belonging to *** ***On 12-23-customer came to redeem the ElantraAt this time the customer was given their vehicle back with the only key that was providedAttached is the signed paperwork by the customer
stating "In sole consideration of the delivery to me of the above described vehicle and personal property, I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report. I further agree that I have examined all personal belongings that were left in the above vehicle and that everything is accounted for and has no damageBy signing this Release, I fully understand the above statements and do agree to Release and Hold Harmless Monarch Recovery and *** *** *** *** and or its Agents from all claims, demands and or actions, which I or my Representatives do have or may have against Monarch Recovery, *** *** *** *** and/or its Agents or Employees, prior to this date."We were only provided one key at time of repossession and customer was given that key back at the time of redemption
On 1-20-18, Monarch Recovery repossessed the unit in question without issueAgent gained entry on the passenger side of the vehicle as this is company policyVerified with agent that entry was gained on passenger sideCustomer redeemed unit on 1-22-18, viewed vehicle, and signed all documents
stating that " I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report. I further agree that I have examined all personal belongings that were left in the above vehicle and that everything is accounted for and has no damageBy signing this Release, I fully understand the above statements and do agree to Release and Hold Harmless Monarch Recovery and lien holder and or its Agents from all claims, demands and or actions, which I or my Representatives do have or may have against Monarch Recovery, lien holder and/or its Agents or Employees, prior to this date."Monarch Recovery did not cause any damages to this unit
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** /*** *** :
In my own Investigation with the *** *** *** *** ** ***, I have some concerns about this Monarch Recovery, which in under the Name *** *** ***at *** *** *** *** *** *** ***, I have have been in contact with *** ***,many times over the telephone and have scents stop by one of his Drop off ponts in the City of Akron, and has also went and reviewed the place were Miss *** car was placed, my understanding with this hold thing, I don't know this to be the case or not I have been told by both Monarch, and *** *** *** that I, Miss *** can not see the vehicle, so at this point we don't know were it is?
2. Mr*** has called Mr*** and has stated he don't care about Mr*** contacting Revdex.com but if I don't stop bring up his Company I will be suited, I don't think so, Mr*** had no good Reason in the first place to tow Miss *** Vehicle he seams to think our concerns should be only with the *** *** Company I think Mr*** needs to go back and go over his Certificate of Public Convenience and Necessity #Number (***), which I'm not going into at this time I will go as far to say again he had no right with Miss *** Vehicle I don't care who called him to pithe car they the Title Company, at the end of the day Mr*** and the Public Utilities Commission, Application for Registration of Intrastate for Hire in Ohio states the following :
With part (B) of this document states Applicant operates tow trucks for compensation, to transport WRECKED ,(or) DISABLED VEHICLES
4. Were do it say "REPOSSESSION" of Miss *** Vehicle, this has got to stop the fact that as I have said before, the Company that called Mr*** had no right to do so that's a party for another day, this will not go away ,I think it's a shame that this can go on with out any investigation with these companies, and they just get away with this the fact Miss *** has lost her Vehicle can't go to work, can't go by food,pay bills, go to the doctor or anything, the fact that this *** *** Company has no right to be in Ohio in the first place, maybe Mr*** needs to check this out as I have
Also I have some concerns about Mr*** Application which is not signed by him,this is about all three ***, *** ***,and *** *** ***
I want to thank your office for all your time in this very inportant matter and look forward to heaing from your office in a timely manner
Thank, You
*** ***
*** ***
We repossessed the unit on 2-8-at 5am with no issuesOur trucks do not touch any part of the vehicle other then the tiresCustomer came in on 2-11-and redeemed the unit from our location in Woodville, OHCustomer examined the unit and signed our paperwork stating "In sole consideration of
the delivery to me of the above described vehicle and personal property, I agree that I have carefully examined the above described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report. I further agree that I have examined all personal belongings that were left in the above vehicle and that everything is accounted for and has no damageBy signing this Release, I fully understand the above statements and do agree to Release and Hold Harmless Monarch Recovery and *** *** LLC and or its Agents from all claims, demands and or actions, which I or my Representatives do have or may have against Monarch Recovery, *** *** LLC and/or its Agents or Employees, prior to this date." This signed paperwork will be attached along with pictures of the unitWhen Mr*** was advised by Tim, President of Monarch Recovery, that we did not do the damages, Mr*** became upset because this was not what he wanted to hear.Please review the attached where you can see there that Mr*** signed receiving the vehicle in the same condition as we picked it up, and the attached pictures as well
customer came to our location in Cincinnati on 9-17-15 to retrieve their vehicle and personal property. Miss [redacted] examined the vehicle and her personal property before she left our location and signed paperwork stating " I further agree that I have examined all personal belongings that were left in...
the above vehicle and that everything is accounted for and has no damage." Attached is the paperwork Miss [redacted] signed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
////////////////////////////////////////////////////////////////////////////////...⇄ A this time I will Respond to Mr. [redacted] last Message he right Miss [redacted] Eclipse was repossessed on may 24, 2015 for none payment of loan,as I have stated before Mr. [redacted] had no good reason to take Miss [redacted] come ad takethis vehicle for the fact Auto loan has no right to be in Ohio in the first place I believe Mr. [redacted] knew or should of known this fact if he shold of know by the documens Auto loan gave him he also stated Auto loan is the lien holder I find that not to be the case at all based on my investigation with Miss [redacted] douments Mr. [redacted] came into the City from out of town knowing he had no right to be there the fact he said he called the city police department is not the way you come into a City and just take Miss [redacted] vehicle, the City has a policy you have to go though which states you must funished a certificate of insurance or aknowledgment thereof, I'm told by the [redacted] Mr. [redacted] has not sign any douments for this certificate,Mr. [redacted] is a member of [redacted]
2. Moarch also stated he towed Miss [redacted] car to Akron Auto Auction on May 28,2015, he also stated at 1:35 am he respossessed a 2003 Eclipse,if thats the case it went to Waterloo Road in Akon, Ohio but how can that be the car is not at this address its at [redacted], Ohio which I' told is owned by Mr. [redacted], but the land is not in his name, I ask fo there Vendor's License I was told I can't have it ,Mr. Moarch which is very Unprofesional, stated a man named [redacted], who he knows is Miss [redacted] Father ,who has continued calling are office I don't know what hes talking about I called one time, and he called me back, I did email him at some point that was it,he also stated Mr. [redacted] Complaint has thing to do with Monarch, don't see why not he came a got Mss. [redacted] car with out Auto Loan having the right tocall them a take her car, Monarch should of ckeck this out before coming here and towing away Miss [redacted] car,the fact he lied about were he drop off the vehicle only shows how he runs that company from, and the fact that last place the car is at has no name or nothing on the gate for a phone number (oR) nothing,and you have to make a appointment to pick up your vehicle, whats up with that,
3. Monarch stated we do public impouds for the city,what city and were is the information that show this to be the case, ask for this information and can't have it he states we do repossessions on elinquent accounts on the behalf ofour clients, this just shows he knew Auto Loan had no Licenses,to be in Ohio I asked Mr. [redacted] for his Certifications,AFA 2015 Bond,AFA Certificate, Licenses,Workers Comp, Insuranc, and CFPB Trainng for my review under the Public Records Law I was told I cant't Have anything from his office at this time again braking the law mybe [redacted] may want to know how hes runing this company ,who he has a Certificate of memership as of December 31, 2015, I need these documents which I have a right to under the law with the ORC section (149.43), this has got to stop! just for the record Miss [redacted] has ask her father to address her concerns, I don't care what your company explain about ths manner you had no right to steal Miss [redacted] Vehicle, if you go by the law of the State of Ohio I'm dealing with Auto Loan to who as you know called your on line Company
I want to thank your office for all your time in this very inpotant matter and look forward to hearing from your office in a timely manner
Thank, You
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached photos of the driver side of my car that show that what Monarch is reporting that they "gained entry" on the passenger side is incorrect. I also have a witness who saw them gain entry to my vehicle on the driver side. It was not something that was noticeable at first glance until I was driving and could hear the wind coming into my vehicle and a significant temperature change inside. I went to two body shops and without telling them what occurred they also stated it looked like someone gained entry to my vehicle on the driver side. [redacted] also stated they believe that Monarch also tried the passenger side. In the event they did not, that would lead me to believe my vehicle was broken into while in their possession at which point I will file a police report.
Regards,
[redacted]
The unit was repossessed due to non payment of a title loan acquired by Miss [redacted] against the Eclipse. Monarch Recovery is in fact not a public impound yard and never has been and we would never say that it was. Upon the unit being secured, it was taken to our location on [redacted]. That we do not own, but we rent. Our employees are the only people with access to that location unless an appointment is set up during business hours to either redeem the vehicle after client satisfaction has been met, or to claim the personal property. The vehicle was delivered to [redacted] from our [redacted] storage facility, with property removed and held at [redacted] in our property room. [redacted] is on [redacted] and they signed and took possession of the unit.
Spoke with both agents involved and was assured by them that the conversation was not as exaggerated as claimed in complaint. Furthermore we reinforced company policies in regards to speaking to third parties, entering private property, and conduct in regards to communications. A company wide...
meeting was held to reinforce these policies as well.
On 5-24-15 at 1:35am we repossessed a 2003 Mitsubishi Eclipse belonging to [redacted] with a lien holder of [redacted]. The repossession was uneventful and was called into Tallmadge Police Department badge # [redacted]. We delivered the vehicle to Akron Auto Auction on 5-28-15. A man named [redacted]...
[redacted] has continued to call our office starting on 6-10-15, on the behalf of [redacted], complaining that [redacted] and Monarch Recovery are not actually licensed to do business. [redacted]s complaint we feel has nothing to do with Monarch Recovery but [redacted]. We do not do public impounds for the city, we do repossessions on delinquent accounts on the behalf of our clients.Please feel free to contact me at[redacted]