I am a fairly new customer I placed my first order for Monat products on 9/26/15, and today is 10/ It was delivered about a week later, so I have been using the products for just over three weeks I have no complaints about the results of the product, as I am not expecting to see any results this soon, but on 10/I received an email from Monat saying that I was charged for another round of the Men's treatment, because of the autoship that they have setup I sent an email to [redacted] @monatglobal.com, asking them to cancel this order and refund my card, as I cannot afford to be charged nearly $automatically I received no response Now that I am aware of the autoship, I have logged in to my account and moved the next autoship date to 11/14/15, since that is as far in the future as it would let me move it I still have about half of the first Men's treatment I ordered, as well as the second Men's treatment which is unopened, which is obviously enough to last me longer than 11/ I logged in today to move my date back again, and it would not even give me the option to change it, and there is no option to cancel the autoship completely I will contacting my credit card company to make sure I am not charged by Monat again Very frustrating
Product that was ordered never arrivedI was given a substitute product that I did not wantI was told I would pay to return it and when the product comes in stock they will send it outStill no product, Wait time to speak to customer service is over half hour and counting
I have been using MONAT for months! I can say that Monat has changed my life! I have personally experience great results with the productsI can look in the mirror with confidence and know that if it wasn't for MONAT, I would be wearing a wig It's naturally based botanically blended, it's great stuffI am all about the healthier productsThank you Monat for feeling like a confident beautiful woman!
I am a fairly new customer I placed my first order for Monat products on 9/26/15, and today is 10/ It was delivered about a week later, so I have been using the products for just over three weeks I have no complaints about the results of the product, as I am not expecting to see any results this soon, but on 10/I received an email from Monat saying that I was charged for another round of the Men's treatment, because of the autoship that they have setup I sent an email to [redacted] @monatglobal.com, asking them to cancel this order and refund my card, as I cannot afford to be charged nearly $automatically I received no response Now that I am aware of the autoship, I have logged in to my account and moved the next autoship date to 11/14/15, since that is as far in the future as it would let me move it I still have about half of the first Men's treatment I ordered, as well as the second Men's treatment which is unopened, which is obviously enough to last me longer than 11/ I logged in today to move my date back again, and it would not even give me the option to change it, and there is no option to cancel the autoship completely I will contacting my credit card company to make sure I am not charged by Monat again Very frustrating
Product that was ordered never arrivedI was given a substitute product that I did not wantI was told I would pay to return it and when the product comes in stock they will send it outStill no product, Wait time to speak to customer service is over half hour and counting
I have been using MONAT for months! I can say that Monat has changed my life! I have personally experience great results with the productsI can look in the mirror with confidence and know that if it wasn't for MONAT, I would be wearing a wig It's naturally based botanically blended, it's great stuffI am all about the healthier productsThank you Monat for feeling like a confident beautiful woman!