Moneygram International

Thank you for your email and for notifying us of a possible issue concerning one of our Consumers.? We do greatly value our consumers and always work to resolve? issue that they have had with our products.? We did mail a refund check to? Ms [redacted] on July 5th? for the amount of $31.94.? This check has been cashed by Ms [redacted] as shown by the attachment.? My hope is that? this issue with Ms [redacted] has been resolved since? she has received her refund check.? If there is anything else we can? assist with, please let us know.? Thank you so much.?

Initial Business Response / [redacted] (1000, 10, 2016/07/06) */ We do apologize for the delay, the designer and manufacturer of this product will be contacting the consumer to try and come to a resolutionAll parts of the pump and filter system are working, there may be another factor that is causing this

Initial Business Response / [redacted] (1000, 5, 2016/05/27) */ The guarantee is printed on every package and states that we require the original receipt and empty packaging within sixty days of purchase to process a request for a refundWe did offer to make an exception and process a refund with only the original receipt or a reprint of the receipt from the retailerWe were sent a photo of a receipt and unfortunately we cannot accept thisWe do understand that both the package and original receipt may not be attainable at all times, however we will be unable to process a request for a refund without one of these items to show proof of purchase Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I told them Walmarts website will not let you print the original receipt out so instead I did s screen snap shotThem requiring the original in my opinion is just a way for them to get out of paying the qurantee outIt's obvious that I purchased it and it's obvious with the receipt I sent themI proved I bought there product and I did not get what I paid for which where seeds that would growI want a refund Final Consumer Response / [redacted] (2000, 13, 2016/06/01) */ Please close complaint Final Business Response / [redacted] (4000, 11, 2016/06/01) */ Unfortunately we cannot process a refund with a photo of the receiptIf a reprint of the receipt could be provided by Wal-Mart's Customer Service we will make an exception and process a request for a refundWe currently have waived requirements of our guarantee, however a reprint of the receipt is needed to process a request for a refund

Complaint: ***
I am rejecting this response because: I did receive a full refund from home depot no questions I am still amazed the this products still states WITHIN WEEKS GROWTH WILL BE SEEN which is note also there is not any temp requirement on bag I am just asking that the above phase should be omitted
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/02/12) */
We e-mailed this consumer yesterday and are awaiting her documents in order to process a refund request
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Documents were mailed and I emailed company they were mailed
Final Business Response /* (4000, 9, 2016/02/17) */
We received her items in the mail yesterday and will be processing a refund within the next two weeks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, and thank you for your time *** *** purchased a variety of our One Step Complete Tall Fescue Grass Seed products on 04/18/and 06/06/16. As stated on the bags that *** *** purchased our Guarantee is “If you, the consumer, are not satisfied with this product after use
in accordance with packaging instructions, you may be eligible for a refund. Send original receipt, empty packaging and a brief explanation within sixty days of purchase. Upon verification, we will send you a refund check for the purchase price.” On 06/22/*** *** reached out to our company via email stating “Purchase Pennington step to repair lawn; at time of initial purchase; was % off; do you have any upcoming promotions or coupons as I need to purchase additional seed for additional repair.” No where in his email did he state that the product had not performed correctly. This was days after his initial purchase of the majority of the product. The product should have germinated and performed within weeks of planting, as stated on the bag. At the time that *** *** reached out to us he would have known if the product had not performed correctly, but he didn’t mention anything about that in his email. *** *** again reached out to us on 03/12/stating “Purchased Pennington One Step Complete Tall Fescue from Home Depot; germination sparse; have statements from home depot identifying purchase; will that be sufficient to request refund or product replacement ?” This was years after the initial purchase of our product and extremely far outside of our day guarantee. I did reach out to *** *** yesterday to make sure that everything in the case was accurate and that he understood our refund guarantee. He said that he understoodFor these reasons at this time we are not able to provide MrEdwards with a refund for the seed that he purchased. Thank you, *** *** Pennington Seed Group Central Garden & Pet

We do apologize that you experienced a problem with our seedWe test all seed for germination rate before it leaves our facilityImproper storage methods before being placed on the store shelves, can affect the viability of the seedSeed stored in a hot, damp environment that reaches above
degrees, will not last as long as seed stored in a cool, dry areaThere are also printed sell by dates on the bags, if the seed was past this date or improperly stored, germination could be less.In order for us to process a refund request, please send the label from the packaging with the barcode, test information, and lot numberAlso, please include the original receipt (no copies, please, this will be returned to you), with a brief note describing the problem with your name and addressMail the above listed items within days of purchase to the following address for processing: Pennington Seed, Inc.Attn: Customer Service** *** ***
*** ** *** We understand if you do not have all of the required information and would be more than willing to offer a refund if you could please provide proof of purchaseWe will accept a barcode from the packaging, original receipt, or a reprint of the receipt from the store

Initial Business Response /* (1000, 9, 2016/04/28) */
We have been in contact with this consumer in regards to the One Step Complete he purchasedOur guarantee is printed on every package and requires that the consumer mail in the empty packaging and original receipt within sixty days of purchase
Since the consumer is not able to provide the packaging we have offered a one exception and will process a refund for half of the purchase price based upon his original receipts, which he will mailing to us

Initial Business Response /* (1000, 5, 2015/11/24) */
We received her items requesting a refund on October 26, It can take up to to weeks to process a refund checkThe check was written today and will be mailed within the next week
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
they say the check will be mailed within the next week ...today is 11/30/so the check should be here any dayI accept the response and accept the fact that I can reopen this case if check is not received as stated in this complaint

Final Consumer Response /* (2000, 9, 2017/05/30) */
The refund has been issued Thank you for your assistance, you can favorably close the case

Initial Business Response /* (1000, 5, 2015/09/10) */
Our department spoke with this consumer on September 9th and are awaiting his items to process a request for a refund

Initial Business Response /* (1000, 5, 2015/11/24) */
*** contacted us via e-mail on November 23, and we responded that evening to his requestWe offered a refund, per our guaranteeIn order for us to process a refund request, please send the label from the packaging with the barcode,
test information, and lot numberAlso, please include the original receipt (no copies, please, this will be returned to you), with a brief note describing the problem with your name and addressMail the above listed items within days of purchase to the following address for processing:
Pennington Seed, Inc
Attn: Customer Service
PO Box
Greenfield, MO
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can only send a printed receipt as this was a online order for pick-upThey do not give a cash register receipt when you pick-upYou print your piemail when your order is filled & all you do is take it & show them the email along w/ your IDI can only print & send a printed order receipt, a printed order piemail and a Credit Card Statement showing it was PaidI still have the bag w/ barcode and tag w/ all test info and will also send everything via USPS PRIORITY MAIL w/ TRACKING..........Thank You!
Final Business Response /* (4000, 24, 2016/01/12) */
Your check is being processed and will be mailed this week
Final Consumer Response /* (4200, 26, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'll wait and see if they do what they say before closing caseI'm honestly disappointed with this company's customer service and the way things are handled

Thank you for your email and for notifying us of a possible issue concerning one of our Consumers.? We do greatly value our consumers and always work to resolve? issue that they have had with our products.? We did mail a refund check to? Ms*** on July 5th? for the amount
of $31.94.? This check has been cashed by Ms*** as shown by the attachment.? My hope is that? this issue with Ms*** has been resolved since? she has received her refund check.? If there is anything else we can? assist with, please let us know.? Thank you so much.?

Complaint: ***
I am rejecting this response because:Yes I stated to *** *** that I understood that guarantee and we discussed options; such as seed replacement as an alternative to refund and he stated that it was not cost effective; but I did not state that I was in was in agreement with no refund or seed replacement; also I was informed to send photos of my yard; did not think the conversation was meant to be a closure of complaint
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/05/27) */
The guarantee is printed on every package and states that we require the original receipt and empty packaging within sixty days of purchase to process a request for a refundWe did offer to make an exception and process a refund with only the
original receipt or a reprint of the receipt from the retailerWe were sent a photo of a receipt and unfortunately we cannot accept thisWe do understand that both the package and original receipt may not be attainable at all times, however we will be unable to process a request for a refund without one of these items to show proof of purchase
Initial Consumer Rebuttal /* (3000, 7, 2016/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I told them Walmarts website will not let you print the original receipt out so instead I did s screen snap shotThem requiring the original in my opinion is just a way for them to get out of paying the qurantee outIt's obvious that I purchased it and it's obvious with the receipt I sent themI proved I bought there product and I did not get what I paid for which where seeds that would growI want a refund
Final Consumer Response /* (2000, 13, 2016/06/01) */
Please close complaint
Final Business Response /* (4000, 11, 2016/06/01) */
Unfortunately we cannot process a refund with a photo of the receiptIf a reprint of the receipt could be provided by Wal-Mart's Customer Service we will make an exception and process a request for a refundWe currently have waived requirements of our guarantee, however a reprint of the receipt is needed to process a request for a refund

Initial Business Response /* (1000, 10, 2016/07/06) */
We do apologize for the delay, the designer and manufacturer of this product will be contacting the consumer to try and come to a resolutionAll parts of the pump and filter system are working, there may be another factor that is causing this