apologize for the late respond. I have been trying to find the right words to say. I am in deeply shocked that Mrs. [redacted] is requesting a refund because she never addressed any sort of complaint with me nor any of my staff .I gave her all the services she paid for I even made it a point to add some extras like giving her a big discount on photo booth services. Mrs. [redacted] also could not come up with a portion of what I was charging her and I waived that amount of $600.00 and still gave her all the services included in the package. I did my best that I could do for her and most importantly her daughter. The DJ that she hired played a big role as to why people didn't stay as well. He was using regular CD's and the music was skipping. He did not have the proper equipment nor was he entertaining the crowd.He arrived late I allow entertainers to set up their equipment from 9 a.m. to 2 p.m. and he arrived around 4:30 p.m. I
have learned in life and especially in this business that you will run
across a person at least once in a lifetime who you can never be pleased
regardless of how much/hard you try to accommodate them. This lady is
definitely such a person. There were several things beyond my control
that night- the main one being a massive downpour during her event. I can not control the weather it is beyond my control and it's also stated in the contract she signed. If my business was run
the way this lady describes it, there would be more complaints in this
website regarding my business. I have been in business for a little over 3 years and
her “complaint” is the only one in this website. At this point, I have
turned this matter over to my attorney so he can deal with
her “complaint.” Thank You.
First and foremost I would like to...
apologize for the late respond. I have been trying to find the right words to say. I am in deeply shocked that Mrs. [redacted] is requesting a refund because she never addressed any sort of complaint with me nor any of my staff .I gave her all the services she paid for I even made it a point to add some extras like giving her a big discount on photo booth services. Mrs. [redacted] also could not come up with a portion of what I was charging her and I waived that amount of $600.00 and still gave her all the services included in the package. I did my best that I could do for her and most importantly her daughter. The DJ that she hired played a big role as to why people didn't stay as well. He was using regular CD's and the music was skipping. He did not have the proper equipment nor was he entertaining the crowd.He arrived late I allow entertainers to set up their equipment from 9 a.m. to 2 p.m. and he arrived around 4:30 p.m. I
have learned in life and especially in this business that you will run
across a person at least once in a lifetime who you can never be pleased
regardless of how much/hard you try to accommodate them. This lady is
definitely such a person. There were several things beyond my control
that night- the main one being a massive downpour during her event. I can not control the weather it is beyond my control and it's also stated in the contract she signed. If my business was run
the way this lady describes it, there would be more complaints in this
website regarding my business. I have been in business for a little over 3 years and
her “complaint” is the only one in this website. At this point, I have
turned this matter over to my attorney so he can deal with
her “complaint.” Thank You.