Monif C

Revdex.com: I received my refund after reaching out to the owner I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

In 2nd response to this claim , we would like an email address to send in pictures of the damage swimsuitThe swimsuit is damaged in the crotch area and there is no way we can receive the item back for a refundItem was shipped to customer and is out of the care of Monif C Plus Sizes Best, [redacted]

To Whom it may concern, ( Response to ID [redacted] ) Thank you for sending this letter in regard to this customer complaintHere at Monif C Plus Sizes , we do take value in all of our customers feedback and suggestions [redacted] placed an order ( [redacted] ) with us and returned garment for a refund Our customer service rep has spoken to the customer in reference to her return and stated the garment was logged in on .Our return policy takes 10-business days to process [redacted] 's return was flagged by our returns department due to stains on the garmentOnce the garment was flagged, it was shipped to our showroom for reviewUpon opening [redacted] 's damaged swimsuit, there was large stains on the outer part crotch area of the swimsuitWe provided pictures to the customers email in reference to this damage and sent the damaged garment back to the customerIt is not in our care or inventory at this moment As a company, we CAN NOT in any way accept a swimsuit with stains in the crotch area to restockThat is unsanitary for us as a company (having to process the damaged swimsuit) as well as our returns department for having to touch a garment that is damaged in this way Per our Return policy which is listed on [redacted] , "Returned items must be in their original condition with all hang tags and labels attachedAny items returned in any condition other than as originally sent or received back in our warehouse as damaged will not be eligible for return, credit, or exchangeCustomers will be charged $to their account and the items will be shipped back to the customer." We hope this inconvenience in ordering and returning a damaged garment with us will not alter your views on our companyWe thank you for shopping! Best, [redacted] *** [redacted]

Revdex.com:At this time, I have not been contacted by Monif C regarding complaint ID [redacted] Since filing complaint # [redacted] I have not heard from MonifCI have also filed a grievance with my credit card company and MonifC is refusing to refund my return Sincerely, [redacted]

At this time, I have been contacted directly by Monifc C regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] My response has not changed since the complaint belowThe way that I am being treated is unfair I am unhappy that my issue has not been resolved due to the unprofessional staff of Monif CI just want my refund of $188.00.I will continue to stress that customer service is important and how a company treats there customers is a reflection of who they are.After several attempts to speak with a Monif C rep, I finally spoke with [redacted] I expressed to her that the customer service was horrible [redacted] gave me a refund for one of the dresses and not the otherInstead of me getting refunded for the Dahlia dress, it was set back to meAlso,per [redacted] she stated that Monif C was going to give me a credit for half of what I spent for the Dahlia dressHowever, she only gave me a $creditFrom my experience with Monif C I will never shop with them again due to the fact I was treated poorlyIts a shame to know that I can no longer shop with this company due to the unprofessionalism and poor customer serviceAs I stated before, A happy customer will be a customer for life In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom it May Concern, Thank you for writingCustomer *** *** returned her garmentsOur policy states please allow business days for the funds to reflect into your accountHer refund has been processed and the funds will reflect in her account within 24-hours of
today's date

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I didn't stain the garment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been
contacted directly by Monifc C regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
After several attempts to speak with a Monif C rep, I finally spoke with *** I expressed to her that the customer service was horrible*** gave me a refund for one of the dresses and not the otherInstead of me getting refunded for the Dahlia dress, it was set back to me. Also,per *** she stated that Monif C was going to give me a credit for half of what I spent for the Dahlia dressHowever, she only gave me a $creditFrom my experience with Monif C I will never shop with them again due to the fact I was treated poorlyIts a shame to know that I can no longer shop with this company due to the unprofessionalism and poor customer serviceAs I stated before, A happy customer will be a customer for life
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Monifc C regarding complaint ID ***, however my complaint has NOT been resolved because:
Monif Cstill blames me for stains on the swimsuit, which I did not put on the item.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Monifc C has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

At this time, I have been contacted...

directly by Monifc C regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
They refunded me for my top which was $62.00. They told me they wouldn't refund me the money for the skirt because it has a stain. I opened the package containing the skirt and I took pictures of the skirt and their is not a stain on this skirt at all inside and out 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it may concern, 
( Response to ID [redacted])
Thank you for sending this letter in regard to this customer complaint. Here at Monif C Plus Sizes , we do take value in all of our customers feedback and suggestions. 
[redacted] placed an...

order ([redacted]) with us and returned garment for a refund. 
Our customer service rep has spoken to the customer in reference to her return and stated the garment was logged in on 8/**/2014 .Our return policy takes 10-14 business days to process. 
[redacted]'s return was flagged by our returns department due to stains on the garment. Once the garment was flagged, it was shipped to our showroom for review. Upon opening [redacted]'s damaged swimsuit, there was large stains on the outer part crotch area of the swimsuit. We provided pictures to the customers email in reference to this damage and sent the damaged garment back to the customer. It is not in our care or inventory at this moment. 
As a company, we CAN NOT in any way accept a swimsuit with stains in the crotch area to restock. That is unsanitary for us as a company (having to process the damaged swimsuit) as well as our returns department for having to touch a garment that is damaged in this way. 
Per our Return policy which is listed on [redacted], "Returned items must be in their original condition with all hang tags and labels attached. Any items returned in any condition other than as originally sent or received back in our warehouse as damaged will not be eligible for return, credit, or exchange. Customers will be charged $12.00 to their account and the items will be shipped back to the customer."
We hope this inconvenience in ordering and returning a damaged garment with us will not alter your views on our company. We thank you for shopping! 
Best, 
[redacted] 
[redacted]

Revdex.com:At this time, I have not been contacted by Monif C regarding complaint ID [redacted].
Since filing complaint # [redacted]. I have not heard from MonifC. I have also filed a grievance with my credit card company and...

MonifC is refusing to refund my return.  
Sincerely,[redacted]

At this time, I have been contacted directly by Monifc C regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
  My response has not changed since the complaint below. The way that I am being treated is unfair I am unhappy that my issue has not been resolved due to the unprofessional staff of Monif C. I just want my refund of $188.00.I will continue to stress that customer service is important and how a company treats there customers is a reflection of who they are.After several attempts to speak with a Monif C rep, I finally spoke with [redacted] . I expressed to her that the customer service was horrible. [redacted] gave me a refund  for one of the dresses and not the other. Instead of me getting refunded for the Dahlia dress, it was set back to me. Also,per [redacted] she stated that Monif C was going to give me a credit for half of what I spent for the Dahlia dress. However, she only gave me a $25.00 credit. From my experience with Monif C I will never shop with them again due to the fact I was treated poorly. Its  a shame to know that I can no longer shop with this company due to the unprofessionalism and poor customer service. As I stated before, A happy customer will be a customer for life.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I received my refund after reaching out to the owner 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Customer Melody ordered from Monif C Plus Sizes on August [redacted] 2015. Our company received her return on August [redacted] 2015. Our Return Policy states on our website [redacted], "Please allow...

14 business days from receipt of your return back into our warehouse to receive your refund. Shipping costs are not refundable.". 14 business day from August [redacted] 2015 is September [redacted] 2015. The clients refund was processed on September [redacted] 2015. As a company we are in the right time frame to refund the customer. Any further questions or concerns, please feel free to email me [redacted].

At this time, I have been contacted...

directly by Monif C regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]I returned the dress when I finally received it because it did not fit. I am currently awaiting a refund which is due to me by December [redacted]. I will update at that time. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In 2nd response to this claim , we would like an email address to send in pictures of the damage swimsuit. The swimsuit is damaged in the crotch area and there is no way we can receive the item back for a refund. Item was shipped to customer and is out of the care of Monif C Plus Sizes. 
Best, 
[redacted]
[redacted]

I purchased two dresses from their sample sale. A Customer Service Rep called to tell me the condition of items. One dress had make-up stains. The rep painstakingly detailed how the stain could be removed. She never mentioned the second dress. The second dress was delivered looking like it might have been drugged under the wheels of a semi and was not wearable. That was May 16, 2016 to date I have received multiple emails containing excuses but no refund. This is by far the worse customer service experience I have ever witnessed. THIS IS NO WAY TO DO BUSINESS.