Monifc C

Review: I ordered a swimsuit from Monif C. on July **, 2014 for $87.60. I received it within a couple days and could tell when I pulled it out of the plastic wrapping that it was not going to work. I pulled the suit to my knees and decided to send it back. I sent it back within a few days of receiving it. It was received back at their warehouse on August *, 2014. Their return policy states that it can take 14 business days from the date the return is received for a refund to show up on the account. I followed up the third week of August to see if it had been processed. The rep told me it was received on 8/* and to allow a few more days for processing of my refund. By August **, 2014, I still hadn't received a refund and called again. I spoke to the same rep who told me now that it had been received on 8/*, and that I should expect my refund by 9/*. After the refund did not come through, I emailed on 9/* and was told that the item was stained and going to be sent back to me. I didn't understand why it would be sent back since the condition of it was new and unstained when I sent it. The rep told me that these situations can be uncomfortable and she sent me pictures of the item that was in their warehouse. The first set of pictures sent did not show a stain at all, and she sent a second set that showed a mark on the exterior blue fabric. I wrote back, explaining that I would consider filing a claim with my bank, because I felt that the situation was mishandled. I didn't understand why they wouldn't have brought this to my attention any of the times I called in. Instead, I kept getting the run-around on when my refund would be processed. The rep told me the suit would be mailed back to me and provided a UPS tracking number that was invalid. I wrote back to tell her it was an invalid number, but I never heard back.Desired Settlement: I feel that I should be refunded for my purchase because the pictures sent to me more than a month after the item was returned were not reflective of how the suit was sent back to them. I also feel that the communication should have been better on Monif C.'s part. If I damaged the item in some way, I would be more than willing to eat the cost of the suit. However, I did not and feel I am being penalized. I have canceled my subscription to their emails and will not do business with them in the future.

Business

Response:

To Whom it may concern,

( Response to ID [redacted])

Thank you for sending this letter in regard to this customer complaint. Here at Monif C Plus Sizes , we do take value in all of our customers feedback and suggestions.

[redacted] placed an order ([redacted]) with us and returned garment for a refund.

Our customer service rep has spoken to the customer in reference to her return and stated the garment was logged in on 8/**/2014 .Our return policy takes 10-14 business days to process.

[redacted]'s return was flagged by our returns department due to stains on the garment. Once the garment was flagged, it was shipped to our showroom for review. Upon opening [redacted]'s damaged swimsuit, there was large stains on the outer part crotch area of the swimsuit. We provided pictures to the customers email in reference to this damage and sent the damaged garment back to the customer. It is not in our care or inventory at this moment.

As a company, we CAN NOT in any way accept a swimsuit with stains in the crotch area to restock. That is unsanitary for us as a company (having to process the damaged swimsuit) as well as our returns department for having to touch a garment that is damaged in this way.

Per our Return policy which is listed on [redacted], "Returned items must be in their original condition with all hang tags and labels attached. Any items returned in any condition other than as originally sent or received back in our warehouse as damaged will not be eligible for return, credit, or exchange. Customers will be charged $12.00 to their account and the items will be shipped back to the customer."

We hope this inconvenience in ordering and returning a damaged garment with us will not alter your views on our company. We thank you for shopping!

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I didn't stain the garment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Monifc C regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Monif C. still blames me for stains on the swimsuit, which I did not put on the item.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In 2nd response to this claim , we would like an email address to send in pictures of the damage swimsuit. The swimsuit is damaged in the crotch area and there is no way we can receive the item back for a refund. Item was shipped to customer and is out of the care of Monif C Plus Sizes.

Best,

Review: I returned items to Monif C using [redacted] prioroity mail (mailed Dec [redacted]). Writer started calling Monif C the week after to determine extent of return, writer further attempted to call Monif C several times a week for the past 3 week; phone ring no one picks up; writer has left several messages with no response. Writer has emailed [redacted] regarding status of return starting January [redacted] and every week subsequently with no response.

Order # [redacted]Desired Settlement: Some one from Monif C to call and/or email me regarding status of refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Monifc C has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased several dresses from a company called Monif C. I sent back two of the dresses, through [redacted] and [redacted]. After waiting two weeks for my refund for both dresses, I called the number listed on their website, but was not successful in reaching a representative. I sent an email to Monif C. Plus Sizes [redacted]. I received a response from [redacted] stating there was one of the dresses had a "distinct odor, therefore she wouldn’t be able to refund me for the “dahlia dress, and that she would be sending the dress back to me with a new tracking number from [redacted]. However, when I received the dress, I wasn’t pleased because when I opened my package, the Item looked worn. In the email [redacted] didn’t gave me any feedback about the other dress I ordered. After receiving that email, I sent [redacted] another email and I called her several times. However I kept getting sent to her voicemail. I called [redacted] from a number other than the number I provided in the email and [redacted] answered. [redacted] informed me that she would only be able to refund me for one of the dresses returned. She stated the dress that wouldn’t be refunded, would be resent to me via [redacted] for free and I would be sent a credit for half of what I paid for the dress. [redacted] stated that I would receive a tracking number that evening and refunded for the “Josie dress”. However I didn’t receive my refund or a tracking number. I am [redacted] because I have not received any of those things yet. I am trying to be patient, however the customer service I received has been horrible. Not only was I ignored I was treated in a non professional manner. Customer service is one of the most important pieces to having a successful business because a happy customer is a customer for life. After all I been through, I will never shop with Monif C again and I would like to be refunded for the merchandise I sent back to the company.Desired Settlement: The Dahlia dress was 188.00 and The Josie dress was 168.00. Therefore, I would like to be refunded $356.00

Consumer

Response:

At this time, I have been contacted directly by Monifc C regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

After several attempts to speak with a Monif C rep, I finally spoke with [redacted] . I expressed to her that the customer service was horrible. [redacted] gave me a refund for one of the dresses and not the other. Instead of me getting refunded for the Dahlia dress, it was set back to me. Also,per [redacted] she stated that Monif C was going to give me a credit for half of what I spent for the Dahlia dress. However, she only gave me a $25.00 credit. From my experience with Monif C I will never shop with them again due to the fact I was treated poorly. Its a shame to know that I can no longer shop with this company due to the unprofessionalism and poor customer service. As I stated before, A happy customer will be a customer for life.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Monifc C regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

My response has not changed since the complaint below. The way that I am being treated is unfair I am unhappy that my issue has not been resolved due to the unprofessional staff of Monif C. I just want my refund of $188.00.I will continue to stress that customer service is important and how a company treats there customers is a reflection of who they are.After several attempts to speak with a Monif C rep, I finally spoke with [redacted] . I expressed to her that the customer service was horrible. [redacted] gave me a refund for one of the dresses and not the other. Instead of me getting refunded for the Dahlia dress, it was set back to me. Also,per [redacted] she stated that Monif C was going to give me a credit for half of what I spent for the Dahlia dress. However, she only gave me a $25.00 credit. From my experience with Monif C I will never shop with them again due to the fact I was treated poorly. Its a shame to know that I can no longer shop with this company due to the unprofessionalism and poor customer service. As I stated before, A happy customer will be a customer for life.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,