Monitor Depot

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Buck, Unfortunately your recollection of the facts and order of events is highly inaccurate or we wouldn't be where we are. I looked at one of your websites prior to sending you our property, so I knew that the price range was $149-$198.  Your website was not professionally done and you have multiple named web sites all pointing to one which made me a bit hesitant so I called your office and spoke to a woman who assured me that they had been in business for some time and that the average repair was the lower price and the turnaround was truly 3 days - She did NOT quote a price since I simply asked if the average repair was on the low end of the range posted on the web site. You can fault me for not asking specific dollars but she said it typically takes you 2-3 days to do the repair and test it.  So the web site was a little misleading on turnaround times but based on this phone call I felt comfortable enough and instructed our office admin to send our property to you. After two weeks I went to install monitors and asked our admin where the monitors where, she said she did not hear anything so she called and then she or I was sent an invoice for $493.00.  Since I expected the bill to be $149 per monitor = $298.00 total and not $493.00 I called and talked to Buck directly.  I asked why the bill was so high.  This simple question was responded to with a lengthy and expectorated story about the rarity and complexity of this repair.  At that time I explained to Buck that I am in the technology business and know firsthand the cost and explained that this repair (LED BACKLIGHT REPLACEMENT) is the most common repair for this type of monitor and that it is not complex for a monitor repair business. Buck sharply changed his tune and told me it was my fault for not telling him what the issue was before sending it to him.  Please keep in mind Buck, I sent the monitors to you partly based on the name of your business sounds like you would be near experts in this space and should know more about this repair then myself. Buck after this rant of BS I proudly called you out and called you a liar, the price should reflect the low end price listed on your web site versus the much higher price not listed on your web page.  After this I asked you what the price was going to be and you chose to stick to $493.00 and told me that I can’t dictate your pricing. I told you that I was not trying to, your web site provided the price range and you should honor it, you admitted the prices had not been updated.  I said I would pay the $198 per monitor = $396.00 you again said, I was not going to dictate your pricing and this is where I called you a lying crook trying to take advantage of people unaware. This sent you into a screaming rant and at this point I told you I would write poor reviews about you and your business practices and this is where you hung up on me..  I called back 4 times - no answer.  We sent an email and received an email back stating that we were not allowed to call the office because we were harassing Buck.  We could only communicate via email and that we could only pay by [redacted]. Buck, you’re in possession of my property that is worth $1000 minimum, that is well worth fighting for so I contacted an attorney. The attorney told me DO NOT pay by [redacted], this is the most common payment terms required by criminals (further supporting my statement that you are a crook) for most internet crimes. [redacted] payment leaves no recourse if Buck didn’t send us our property back and/or if it was sent back damaged.  Buck I explained this to you in many emails and even conceded to pay the full ransom of  $493.00 just to get my property back and end this but you have continued to refuse to accept our credit card or return our property.  Leading me down the path of this Revdex.com complaint step one of many more to come in an effort to get $1000+ worth of our stolen property back from you.  See the attached complaints against Buck [redacted] and Monitor Depot or whatever name your business is going by this week.  The only way you can resolve this is if accept our credit card (like most normal business), send the monitors back to us in working condition, if not I will continue with legal action for a much larger sum that compensates my time, attorney fees, loss of business and the cost of the monitors – I have been reasonable, this isn’t that difficult of a choice..Please see the reviews found online that support many of the same points of contention that I am having with Buck's business practices.
Regards,

Tell us why heRevdex.com complaint:  [redacted]     filed 10/05/16 Desired Outcome/Settlement Desired Settlement:Modification/discontinuance of an advertised claimNone Provided Our Response: I don’t know what he means by asking for a modification/discontinuance of an...

advertised claim. On August 26, 2016 our company had updated our website from the old estimated repair price range of  17” touch monitors from $149 - $198 to $159 -$225.  The customer was aware of this before he filed the complaint.  There is a $27 increase in our repair price per monitor.  He is asking for something that has already been done.     I have taken his complaint and separated it by point and responded to each point afterward.   Our company sent 2 touch screen monitors to Monitor Depot USA to be repaired after speaking with a representative of the company that quoted a price of between $159 and $198 per monitor.1.   The name of our company is Monitor Depot, Inc not Monitor Depot USA.  He is mistaken in this statement.2.   We have customers call in to us to obtain and RMA # so that they can ask any questions they have on the repair and we can quote the current price range of repairs and the current estimated turnaround time.  If a customer called in we would not have quoted the old prices of $159 - $198 per monitor.  He is mistaken in how he remembers this also.3.   The old price range was $149 - $198, so we would not have quoted $159 - $198, he is mistaken in this statement also.  This price is also what was listed on their website at the time and was fair for the repairs in question.1.   In our opinion this customer was not aware of the estimated price range quoted on the website because this was brought to his attention only after he called in and we directed him to the website and that is when we realized that the old price range was listed.  We changed the web site to reflect our current estimated price range, on August 26, 2016 which was 4 days after the invoice date to this customer.  The price difference for each monitor was $27.00. This price range  of  $159 - $225 has been in existence for over a year and not one other customer has had a complaint.2.   The customer initially told us on the phone that $149 was fair for the repair on each monitor and stated so in many of his emails to us.  3.   After receiving the invoice via email, he called very shortly afterwards and stated that $149 was the maximum that he would pay, he then called me a crook and said if I didn’t adjust the invoice to that amount he would personally destroy my business online and bankrupt my company.  We were never contacted about the pricing being higher, nor were we contacted when our products were finished, which the website also states would happen.1.   We explained to him why we didn’t call with the pricing.  We had spoken with him over the phone and this was our existing price structure.  We weren’t aware of the outdated estimated price on the website.  The difference was also $27.   This was explained to him in our emails and he is still complaining about it.2.   With regard to not contacting him when we were finished and ready to ship – we did, on the day that we received his email asking on the status of his repair we responded to him on the status.  We had boxed the units the day before, was in the process of doing the paperwork when he emailed.  He is complaining that we didn’t do it within 2-3 days.  We received in on Friday 12th and emailed him on the 26th which was 5 working days later.  We explained to him that we were busier than normal, and he is still complaining that there was an excess of 3 days to repair 2 monitors.3.   Our initial reply to his email requesting status was to please call us with the credit card info for the $493.97 charges detailed on the attached invoice.  This is the same request he is now asking for us to give him after his threats to us because of a pricing dispute and turnaround time. Upon reaching out to the company and receiving an invoice, the price was higher than anticipated. We reached out to the company and attempted to discuss the price with Mr. Buck [redacted].   He then indicated that he would only speak with us via email and we attempted to make payment and receive our items back several times. 1.   My name is Buck [redacted], not [redacted].  He is mistaken.2.   When he “ reached out to discuss the repair price”, he did so by calling the office and he spoke with me (Buck [redacted]).  Within 60 seconds into the phone call he called me a crook and if I charged $1 more than $149 each he would personally destroy the reputation of my company over the internet and bankrupt my business.3.   I hung up on him after his threats and emailed him that all communication was to be done by email and he was not to call the office because of how he had spoken to me earlier.4.   We told him in our initial email that also because of his threats and because he called me a crook and that he would destroy my business, we would not accept his credit card nor would we accept any payment that had to go through our bank account which would give him information such as our bank account number.5.   Every time he “attempted to make payment and receive our items back” he said he would only pay with his credit card.   It is continually stated that Monitor Depot USA will not accept our credit card payment and that we have to provide a money transfer, yet no information for the transfer has been given.1.   In every email to us, Mr [redacted] stated that he would only pay by his credit card because he didn’t trust us.2.   He has never requested information on what information he would need to make a money transfer.3.   We are fine with him doing a money transfer at this time. He can do it for one unit or for both units at the same time.  We were also told that we would be charged an additional storage fee for our monitors and that they would be disposed of after 30 days.1.   We have limited storage space and expect our repairs to be paid for on a timely basis so that we can ship out monitors.  In summary.  This negative review would take about 15 minutes to post and has left off many of the facts which I think would be detrimental to his case.  I have stated some of them following his complaints (above) and I am also attaching copies of his emails to us showing his attitude.  I think it reasonable to assume by this brief negative complaint that his goal was to post a negative review with the Revdex.com and hope that we didn’t respond by the 10 day window, thereby accomplishing his threat that he would go to the Revdex.com, etc and destroy our business online.  We have probably spent over 6 hours dealing with this customer’s complaint.We have a 25 year record of never a validated complaint with the Revdex.com or a validated chargeback to our credit card.  This we consider a remarkable record for a retail electronic repair business.Our repair process is simple.  We ask the customer to call before sending in his units and we discuss his repair ahead of time, quote estimated prices, estimated turnaround time and answer any questions he may have.    We do the repair, test the unit, box the unit, prepare the paperwork and email the customer for payment. The price range for the repair of 17” touch monitors has been $159 - $225 for over a year and maybe as long as two years.  We weren’t aware of the outdated estimated price range on the website and updated it immediately after realizing the fact.  Mr [redacted] did not bring that to my attention, I brought the website to his attention.  A price difference of $27 is minor and this could have been resolved easily had Mr. [redacted] approached it kindly, rather than approaching it as a “bully” and with threats to my reputation and that of my company.  Mr [redacted] has acknowledge in the attached emails that his only problem is that he wants us to take his credit card for the payment of our services.  We have responded that his actions alone caused us to require a different payment method from what everyone else does.  He caused the problem, he needs to figure out his solution.  We suggested [redacted] money transfer, he rejected it.Please review the emails below to see why we came to the conclusion we did.  I ask you to read all of the emails, but I have highlighted some of the comments he made that I think were totally out of line. Buck [redacted], PresidentMonitor Depot, Incre...

Tell us wMonitor Depot, Inc#[redacted]Response to Mr [redacted]’s response to us  on 10-10-16Complainant’s original desired settlement:  modification/discontinuance of an advertised claim.  The website was already updated before his complaint to the Revdex.com.·         Now he is telling you the desired settlement is:  that we accept his credit card for payment.·         What is contested is not the price but whether or not we will accept his credit card for payment after his crass behavior to us. ·          We told him we will not accept his credit card, and that he will have to pay us by another method.·          We do not think his credit card is being offered to us in good faith. ·          He does not want to pay by any other means.·         We have spent over 12 hours working with him to resolve this complaint, this could go on forever.  Anything past this response is further harassment by him.·         At this point we would like the Revdex.com to review our response below to his response to us, then rule on validity of our decision based on Mr [redacted]’s behavior.  We are not accepting his credit card because of his behavior to us and he is continuing to skew the facts:·         He says that the women that he spoke to assured him that the repair was the lower price and assured him it would be 2-3 days.  How could she assure him of either of these things, we tell customers the estimated range and give actual prices and the normal turnaround time.·         He says that he asked the question   - Will the average repair be on the low end of the price range posted on the web.  Few people have asked the price that way,  they say - what will it cost and we quote the current price range of $159 to $225, we actually say numbers.·         Why would we assure him that it is at the low end of the range?  What would we then do if we had to bill him more?  This doesn’t make sense, unless as he has asserted,  we do this to “bait and switch” our customers.  If that is true we would certainly have more complaints than his.·         He says the website was a little misleading on turnaround times?  How, it says normally 1-4 days in house.  But he decided to send it in the units regardless. How nice of him.·         He says we have multiple named web sites all pointing to one which made him hesitant to send in the unit – We have two domain names that go to the same site . MonitorDepotUSA.com  and themonitorplace.com·         He expected $149 billing each and disagreed with my opinion about the complexity of installing lamps in LCDs. Yet he shipped it over 1,000 miles to us because apparently he could not find anyone closer to him  that was qualified. This is because “At that time I explained to Buck that I am in the technology business and know firsthand the cost and explained that this repair (LED backlight replacement) is the most common repair for this type of monitor and that it is not complex for a monitor repair business”   We did not do LED backlight replacement in his monitors. He his wrong on his terminology.  Later he says that I (Monitor Depot, Inc) “should know more about this repair then myself”   ·         He admits he proudly called me out for my (he used bad language here) and called me a liar. (and a crook)·         In his phone call he never said he would accept the $198 price, he insisted throughout the phone call that the $149 price was what we should charge, and then he called me a “lying crook” after I gave him and explanation of the repair, and that he would destroy my business online.·         He says - “Whatever name your business is going by this week”  - what does this mean?  we have always had one business name, Monitor Depot, Inc.[redacted]
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