Per you request here a a copy of my invoices I paid $total and a picture of my floor that got wet after he said he fixed the fridgeThank you, [redacted]
When our technician came out to the customer’s home he saw that the washing machine was overloadedIn the washer, there was a big blanket and when water is added it becomes very heavy and overloads the washing machineWhen it is overloaded it caused the washer to start vibrating, shaking, and making very loud noises because whatever is inside is too heavy for the washer and cannot withstand itThe technician that came out is one of our senior techniciansHe’s worked for our company for several years and before us owned his own appliance companyHe has had many years of experience with not just washers but with other appliances as wellWhen he tried to explain to the customer the overload issue they though that he was trying to say there is nothing wrong with itAlso, the insurance company that dispatched us to come out to the customer’s home does not cover overload issuesThe service fee that the customer is being billed for is between him and his home warranty insuranceWe have no say in how much they bill himWe never collected any money from the customerWe do apologize that Mr*had a bad experience with our company and we will make sure to talk to everyone who is involved and make sure this miscommunication doesn’t happen with him nor anyone else
On May 28th, we received a work order, appointment was set on June 1st and that day technician came out and repaired a leak in dishwasherOn October 28th, customer called saying that her dishwasher is leaking again, but her warranty has been expired by nowHer warranty has up to days recall policy, but it is been over than days from the last day outIn this case service fee apples, but customer refused to pay
Good afternoon,AT Appliance, Increceived a work order on 10/18/and an appointment was set on 10/22/At that day technician fixed a drain lineBy the end of the same day, customer called back saying that it is making noise, and wanted tech to come back, but tech could not do so because he was out of areaAT Appliance offered a customer the soonest appointment that was available, but she refused to accept any appointmentsA customer requested to deduct her service fee, and her check of $was sent to her backTechnician came back on the next day to solve a problem with noise which was coming from the drum, the reason is overloading [redacted] (Home Warranty) does not cover overloading and also there was baffle that was missing, [redacted] denied this claim
I am rejecting this response because: Regarding your letter of Feb I apologize for being tardy in my response but I had family matter that required my being away from homeAs I stated in my original letter my wife has been using our washer for eight years and has washed the [redacted] blanket many times over the years with no difficulties until just recently and the washer would vibrate etc regardless of the loadAgain, despite our efforts to explain the problem, they did not listen and proceeded to lecture us on the proper use of the machineThey appeared to be anxious to leave (12:45pm) We called their office to explain the situation and to re schedule a follow up visitThe office clerk said they would call us within hours but we never heard from themTo get to the bottom line, after days had passed we had the washer repaired by a Sears appliance tech who spent about minutes inspecting and making adjustment and observing the washers "full operation"Sears said the washer repair was guaranteed and we happily paid the feeIf you have any question please do not hesitate to call me - [redacted] ***Thanking you in advance
I am rejecting this response because:AT appliance continues to make comments as to the actual series of events that took place when they first arrived at my home to diagnose the issue of the noise apon high spin and the water not completing draining out of the machine during the cycleAs stated in my first complaint to [redacted] and AT appliance, the tech that arrived at my home did not address all the concerns I has with my washer and only checked the drainWhen I asked about the spinning of the tub, he looked at it and moved it around and at first thought it was brokenHe then proceded to say it was not and that it would work perfectly fine and as long as I do not overload itIt was not mentioned in amy report either time that I overloaded my machine at allThis was not a diagnosis that was written down or reported to [redacted] until after I filed the compliant to the Revdex.com, Appliance contracters board and the [redacted] companyI had never refused any follow up services after I called requesting them to come back because the issue was not fixedI simply stated that I was unable to wait another entire week and take another entire day off of work for them to do the job they were supposed to do when they first came out to my homeThis company needs to be held accountable for retaliating against customers that are not satisfied that their objective is to take the money for the service call and do nothing to fix the problemIt is fraud in every facet of the saying
Per you request here a a copy of my invoices I paid $total and a picture of my floor that got wet after he said he fixed the fridgeThank you, [redacted]
When our technician came out to the customer’s home he saw that the washing machine was overloadedIn the washer, there was a big blanket and when water is added it becomes very heavy and overloads the washing machineWhen it is overloaded it caused the washer to start vibrating, shaking, and making very loud noises because whatever is inside is too heavy for the washer and cannot withstand itThe technician that came out is one of our senior techniciansHe’s worked for our company for several years and before us owned his own appliance companyHe has had many years of experience with not just washers but with other appliances as wellWhen he tried to explain to the customer the overload issue they though that he was trying to say there is nothing wrong with itAlso, the insurance company that dispatched us to come out to the customer’s home does not cover overload issuesThe service fee that the customer is being billed for is between him and his home warranty insuranceWe have no say in how much they bill himWe never collected any money from the customerWe do apologize that Mr*had a bad experience with our company and we will make sure to talk to everyone who is involved and make sure this miscommunication doesn’t happen with him nor anyone else
On May 28th, we received a work order, appointment was set on June 1st and that day technician came out and repaired a leak in dishwasherOn October 28th, customer called saying that her dishwasher is leaking again, but her warranty has been expired by nowHer warranty has up to days recall policy, but it is been over than days from the last day outIn this case service fee apples, but customer refused to pay
Good afternoon,AT Appliance, Increceived a work order on 10/18/and an appointment was set on 10/22/At that day technician fixed a drain lineBy the end of the same day, customer called back saying that it is making noise, and wanted tech to come back, but tech could not do so because he was out of areaAT Appliance offered a customer the soonest appointment that was available, but she refused to accept any appointmentsA customer requested to deduct her service fee, and her check of $was sent to her backTechnician came back on the next day to solve a problem with noise which was coming from the drum, the reason is overloading [redacted] (Home Warranty) does not cover overloading and also there was baffle that was missing, [redacted] denied this claim
I am rejecting this response because: Regarding your letter of Feb I apologize for being tardy in my response but I had family matter that required my being away from homeAs I stated in my original letter my wife has been using our washer for eight years and has washed the [redacted] blanket many times over the years with no difficulties until just recently and the washer would vibrate etc regardless of the loadAgain, despite our efforts to explain the problem, they did not listen and proceeded to lecture us on the proper use of the machineThey appeared to be anxious to leave (12:45pm) We called their office to explain the situation and to re schedule a follow up visitThe office clerk said they would call us within hours but we never heard from themTo get to the bottom line, after days had passed we had the washer repaired by a Sears appliance tech who spent about minutes inspecting and making adjustment and observing the washers "full operation"Sears said the washer repair was guaranteed and we happily paid the feeIf you have any question please do not hesitate to call me - [redacted] ***Thanking you in advance
I am rejecting this response because:AT appliance continues to make comments as to the actual series of events that took place when they first arrived at my home to diagnose the issue of the noise apon high spin and the water not completing draining out of the machine during the cycleAs stated in my first complaint to [redacted] and AT appliance, the tech that arrived at my home did not address all the concerns I has with my washer and only checked the drainWhen I asked about the spinning of the tub, he looked at it and moved it around and at first thought it was brokenHe then proceded to say it was not and that it would work perfectly fine and as long as I do not overload itIt was not mentioned in amy report either time that I overloaded my machine at allThis was not a diagnosis that was written down or reported to [redacted] until after I filed the compliant to the Revdex.com, Appliance contracters board and the [redacted] companyI had never refused any follow up services after I called requesting them to come back because the issue was not fixedI simply stated that I was unable to wait another entire week and take another entire day off of work for them to do the job they were supposed to do when they first came out to my homeThis company needs to be held accountable for retaliating against customers that are not satisfied that their objective is to take the money for the service call and do nothing to fix the problemIt is fraud in every facet of the saying