Monkey Joe's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We refunded her entire packageThis situation was beyond our control as we have a company called *** that does the credit card transactionsThey were the ones who charged her twice and we had to contact them to get it resolved, but again she was refunded entirely

Just to sum it up I paid for a dedicated party pro and did not recieve that I had to hunt someone down to ask a question no one set up nor cleaned up I passed out food cut cake and did everything else My party was suppose to be

Revdex.com:i was not satisfied with her but left her a tip because they said it was their policy that she only came back the last hour so went home to check website and that wasn't the case so called Corporate never called me back and the owner was completely rude I never complained about another place and was never refunded any money that is totally their website says dedicated party host, concession area, food and drinks for each child, they should have counted kids They said more were welcome to come just be charged extra They failed at hosting my party the way it states on their site want half my money back
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This letter is in response to the complaint filed on
10/25/2016. The customers party started at 3pm on Saturday Oct 2nd 2016. The kids play for the first hour and food is served at 4:00. The party host showed the customer to their party room when they arrived and explained the entire party process. When the customer started to set up some decorations she had brought, the party host offered to help but the customer stated she can do it. The party host then informed her she would be up front checking in her guests and let her know if she needed anything The party host was checking in guests for 30-minutes then proceeded to get drinks and pizzas ready to be served at 4pm The customer had more guests arrive than expected and she decided to order more pizzas right before food was to be served. We advised the customer that the additional pizzas would arrive a little after the original order and would be brought into the party as soon as they arrived. At 4pm, the host brought in drink options for the kids. More kids wanted PowerAde vs water so the party host had to go to get more PowerAde so every child got their drink of preference. The party host served the pizza and cake while the customer assisted. The claim that the customer never saw anyone and had to do everything herself is 100% false. The customer even gave the party host a tip proving there was a host and the customer felt she did a good job. The following day, the customer called the store and spoke to the store manager to complain that she was not told we order pizza from an outside vendor so the additional last minute pizzas did not arrive with the original order and that the party host did not bring in enough drinks for the kids.. The manager spoke to the owners and tried to contact the customer back a day later to offer some free admission tickets and $in store credit. The customer stated she was at work and would call her back. The customer never called back. The owner had personally spoken to the customer Oct 25th after another email complaint was sent in. The accusation that she was never called back is false. A couple days after the party, the store manager received a call from the customers cousin stating that the party host was great and the party was fine. She stated that the customer is known for doing this and complained nonstop at *** * *** a year or two earlier until they finally refunded her party. The same cousin also works with the party host at her second job and told the party host that the customer even told her that the party was fine and that she was just trying to get her money back. We have also received an email from a family member of the customer stating how wonderful the party was and how thorough and professional the party host was. The customer claims she was not provided with a party host which is untrue. The party host checked in her guests, got food and drinks ready, and served the guests. The party host also does all the clean up. If the customer was not provided a party host, why would she leave a tip? Chuck H*** Monkey Joe's Indianapolis Castleton 317-842-Southport 317-784-

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* The state of Connecticut charges a 10% admissions tax on entertainmentThis is clearly listed on their websiteAll other
sales within our business are charged the 6.35% sales tax , such as food, birthday parties, and logo merchandise ***