I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I am writing in regards to a complaint made by one of our patient's regarding the service shereceived in our officeWe are very sorry to hear about her concerns.Unfortunately at the time of this patient's ultrasound visit, our ultrasound technician was out ofthe office due to a severe illnessHowever, on this day in an effort to accommodate all of ourpatients, one of our physicians agreed to see their own patients as well as those scheduled forultrasoundThis decision doubled this physician's workload for the day and did extend ourpatients wait timeThis patient did wait and had an ultrasound completed on this day, February25, 2015.When the patient returned on April 30, 2015, the physician that the patient was scheduled to seewas called to the hospital for a delivery, this type of circumstance is beyond our controlThepatient unfortunately did have to wait but she was seen by the physicianAt her visit, ouradministrative staff, physician, and nurse worked with the patient to point her in the rightdirection to obtain health insurance, as she did not have health coverageBecause the patient didnot have insurance she was given a discount on her lab work, and office visit, which shegraciously acceptedAt this visit, we also repeated her ultrasound for free.In addition, the physician and her nurse spent a great deal of time (minutes) with the patientdiscussing the cost of her follprenatal care and recommended future lab testingIn aneffort to make it more affordable for the patient she was given a discount on her future OB visitsand lab work.We sincerely apologize for this patient's inconvenience but sometimes there are circumstancesbeyond our control that do interfere with our scheduled patientsWhen these situations arise weare diligent about informing our patients so they can make an informed decision to either wait onthe physician to return or to reschedule if they are unable to waitWe make every effort toaccommodate our patients.Sincerely [redacted] ***, Office Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.A formal apology would have sufficed; however, the office manager states dishonest information which further exemplifies my dissatisfaction with this business Therefore, I cannot accept.I agree with the account given from February 25, 2015; however, several points listed about April 30, are falseFirst of all, no member of Montgomery OB/GYN gave me direction in obtaining insuranceMy Medicaid application was pending since early April due to my own accord I made the staff, nurse, and physician awareSecondly, I was not given a discount on my office visit or labs because of my lack of insuranceEven though I payed cash and could have been offered a discount, I payed the full $office visit, something that can be verified by recordsI was told that I would be reimbursed of this amount if I was approved for Medicaid or other insuranceI now have Medicaid and have not yet been reimbursed by the officeThirdly, I did not receive nor was I offered a free ultrasoundThe only ultrasound I received from this office was February 25, Records will verify this as well.Next, the physician discussed recommended future labs during my office visit and asked staff to provide me with costs of further visits, and I appreciated the physician's assistance in this matter; however, staff was unable to provide me with any costsI was told "I will receive a bill." Lastly, the manager mentions that I received future discounts for my future visits and lab workI did notThey were aware that my Medicaid application was pending and did not offer any such discountsFurthermore, I would describe the circumstance on February 25, as one "beyond their control." Though, the happenings on the second appointment date were not beyond control as the business regularly has on-call physician's seeing scheduled patientsThis is appears to be a regular occurrence at this office as a result of their processes and proceduresScheduling an obstetrician to deliver babies and see patients at the same time without having bais something the business has under their control.Finally, the office manager did not address the addendum I added to my complaint which describes in detail of how I was ignored at the secretary desk at my third and final visit to this office As mentioned before, I would have accepted a simple apologyMy complaint was to inform the business of a series of unfortunate events during my visits so they could improve for next timeA misleading explanation that suggests that I was ungrateful for charity which was never offered is unacceptable Regards, [redacted]
I would like to change my complaint to the following text: I have had two appointments at this clinicThe first, my husband and I waited hour in the waiting room and minutes in the patient room before seeing the doctorThe complaints of service at that time, only the long waitWe were
told that a technician was out sick so we understood the waitThe second appointment I had, I waited minutes in the waiting room and another minutes in the patient room until I saw the doctorThis time I was told that this doctor was the only one staffed and she was on call so she was extremely busyUpon talking to two different couples who also went to this clinic, I found that they had similar difficulties with the clinic throughout their pregnancy One of them gave an average wait time of an hour in the waiting room before going back to see the doctorThe other mentioned that on two different occasions the doctor she was scheduled with was on-call and was delivering the baby and she was given the option to wait until after the delivery or come back another time, after she had been waiting.Lastly, when I had made my decision to transfer clinics, I stopped by to fill out my paperwork so that my information could be transferred to another facilityAfter entering I waited in front of the receptionists for one of them (there are two) to address me and asked what I neededOne of the women was on the phoneThe other was away from her desk but appeared from the backShe made eye contact with me and I started to walk closer to her side of the boothShe then answered her cell phone that was ringing at the desk and walked awayI could hear her ask someone in the back if she could help meAnother women peered around the corner, made eye contact with me, then disappearedI was ignored until the other receptionist finished her phone conversation a few minutes laterThe receptionist that helped me was very pleasant, but the blonde woman who thought answering her cell phone instead of assisting me as the patron continued to demonstrate the behavior found frequently at this clinic - disrespect and apathy towards their patients. Also, I would like to change my settlementI'd like an explanation from the facility. Thank you.*** ***
We sincerely apologize for this patient's inconvenience but sometimes there are circumstances beyond our control that do interfere with our scheduled patients When these situations arise we are diligent about informing our patients so they can make an informed decision to either wait on the physician to return or reschedule if they are unable to wait We make every effort to accommodate our patients.Sincerely, *** ***, Office Manager
I am writing in regards to a complaint made by one of our patient's regarding the service shereceived in our office. We are very sorry to hear about her concerns.Unfortunately at the time of this patient's ultrasound visit, our ultrasound technician was out ofthe office due to a severe illness. However, on this day in an effort to accommodate all of ourpatients, one of our physicians agreed to see their own patients as well as those scheduled forultrasound. This decision doubled this physician's workload for the day and did extend ourpatients wait time. This patient did wait and had an ultrasound completed on this day, February25, 2015.When the patient returned on April 30, 2015, the physician that the patient was scheduled to seewas called to the hospital for a delivery, this type of circumstance is beyond our control. Thepatient unfortunately did have to wait but she was seen by the physician. At her visit, ouradministrative staff, physician, and nurse worked with the patient to point her in the rightdirection to obtain health insurance, as she did not have health coverage. Because the patient didnot have insurance she was given a discount on her lab work, and office visit, which shegraciously accepted. At this visit, we also repeated her ultrasound for free.In addition, the physician and her nurse spent a great deal of time (60 minutes) with the patientdiscussing the cost of her follow-up prenatal care and recommended future lab testing. In aneffort to make it more affordable for the patient she was given a discount on her future OB visitsand lab work.We sincerely apologize for this patient's inconvenience but sometimes there are circumstancesbeyond our control that do interfere with our scheduled patients. When these situations arise weare diligent about informing our patients so they can make an informed decision to either wait onthe physician to return or to reschedule if they are unable to wait. We make every effort toaccommodate our patients.Sincerely[redacted], Office Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A formal apology would have sufficed; however, the office manager states dishonest information which further exemplifies my dissatisfaction with this business. Therefore, I cannot accept.I agree with the account given from February 25, 2015; however, several points listed about April 30, 2015 are false. First of all, no member of Montgomery OB/GYN gave me direction in obtaining insurance. My Medicaid application was pending since early April due to my own accord. I made the staff, nurse, and physician aware. Secondly, I was not given a discount on my office visit or labs because of my lack of insurance. Even though I payed cash and could have been offered a discount, I payed the full $150 office visit, something that can be verified by records. I was told that I would be reimbursed of this amount if I was approved for Medicaid or other insurance. I now have Medicaid and have not yet been reimbursed by the office. Thirdly, I did not receive nor was I offered a free ultrasound. The only ultrasound I received from this office was February 25, 2015. Records will verify this as well.Next, the physician discussed recommended future labs during my office visit and asked staff to provide me with costs of further visits, and I appreciated the physician's assistance in this matter; however, staff was unable to provide me with any costs. I was told "I will receive a bill." Lastly, the manager mentions that I received future discounts for my future visits and lab work. I did not. They were aware that my Medicaid application was pending and did not offer any such discounts. Furthermore, I would describe the circumstance on February 25, 2015 as one "beyond their control." Though, the happenings on the second appointment date were not beyond control as the business regularly has on-call physician's seeing scheduled patients. This is appears to be a regular occurrence at this office as a result of their processes and procedures. Scheduling an obstetrician to deliver babies and see patients at the same time without having back-up is something the business has under their control.Finally, the office manager did not address the addendum I added to my complaint which describes in detail of how I was ignored at the secretary desk at my third and final visit to this office.
As mentioned before, I would have accepted a simple apology. My complaint was to inform the business of a series of unfortunate events during my visits so they could improve for next time. A misleading explanation that suggests that I was ungrateful for charity which was never offered is unacceptable.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I am writing in regards to a complaint made by one of our patient's regarding the service shereceived in our officeWe are very sorry to hear about her concerns.Unfortunately at the time of this patient's ultrasound visit, our ultrasound technician was out ofthe office due to a severe illnessHowever, on this day in an effort to accommodate all of ourpatients, one of our physicians agreed to see their own patients as well as those scheduled forultrasoundThis decision doubled this physician's workload for the day and did extend ourpatients wait timeThis patient did wait and had an ultrasound completed on this day, February25, 2015.When the patient returned on April 30, 2015, the physician that the patient was scheduled to seewas called to the hospital for a delivery, this type of circumstance is beyond our controlThepatient unfortunately did have to wait but she was seen by the physicianAt her visit, ouradministrative staff, physician, and nurse worked with the patient to point her in the rightdirection to obtain health insurance, as she did not have health coverageBecause the patient didnot have insurance she was given a discount on her lab work, and office visit, which shegraciously acceptedAt this visit, we also repeated her ultrasound for free.In addition, the physician and her nurse spent a great deal of time (minutes) with the patientdiscussing the cost of her follprenatal care and recommended future lab testingIn aneffort to make it more affordable for the patient she was given a discount on her future OB visitsand lab work.We sincerely apologize for this patient's inconvenience but sometimes there are circumstancesbeyond our control that do interfere with our scheduled patientsWhen these situations arise weare diligent about informing our patients so they can make an informed decision to either wait onthe physician to return or to reschedule if they are unable to waitWe make every effort toaccommodate our patients.Sincerely [redacted] ***, Office Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.A formal apology would have sufficed; however, the office manager states dishonest information which further exemplifies my dissatisfaction with this business Therefore, I cannot accept.I agree with the account given from February 25, 2015; however, several points listed about April 30, are falseFirst of all, no member of Montgomery OB/GYN gave me direction in obtaining insuranceMy Medicaid application was pending since early April due to my own accord I made the staff, nurse, and physician awareSecondly, I was not given a discount on my office visit or labs because of my lack of insuranceEven though I payed cash and could have been offered a discount, I payed the full $office visit, something that can be verified by recordsI was told that I would be reimbursed of this amount if I was approved for Medicaid or other insuranceI now have Medicaid and have not yet been reimbursed by the officeThirdly, I did not receive nor was I offered a free ultrasoundThe only ultrasound I received from this office was February 25, Records will verify this as well.Next, the physician discussed recommended future labs during my office visit and asked staff to provide me with costs of further visits, and I appreciated the physician's assistance in this matter; however, staff was unable to provide me with any costsI was told "I will receive a bill." Lastly, the manager mentions that I received future discounts for my future visits and lab workI did notThey were aware that my Medicaid application was pending and did not offer any such discountsFurthermore, I would describe the circumstance on February 25, as one "beyond their control." Though, the happenings on the second appointment date were not beyond control as the business regularly has on-call physician's seeing scheduled patientsThis is appears to be a regular occurrence at this office as a result of their processes and proceduresScheduling an obstetrician to deliver babies and see patients at the same time without having bais something the business has under their control.Finally, the office manager did not address the addendum I added to my complaint which describes in detail of how I was ignored at the secretary desk at my third and final visit to this office As mentioned before, I would have accepted a simple apologyMy complaint was to inform the business of a series of unfortunate events during my visits so they could improve for next timeA misleading explanation that suggests that I was ungrateful for charity which was never offered is unacceptable Regards, [redacted]
I would like to change my complaint to the following text: I have had two appointments at this clinicThe first, my husband and I waited hour in the waiting room and minutes in the patient room before seeing the doctorThe complaints of service at that time, only the long waitWe were
told that a technician was out sick so we understood the waitThe second appointment I had, I waited minutes in the waiting room and another minutes in the patient room until I saw the doctorThis time I was told that this doctor was the only one staffed and she was on call so she was extremely busyUpon talking to two different couples who also went to this clinic, I found that they had similar difficulties with the clinic throughout their pregnancy One of them gave an average wait time of an hour in the waiting room before going back to see the doctorThe other mentioned that on two different occasions the doctor she was scheduled with was on-call and was delivering the baby and she was given the option to wait until after the delivery or come back another time, after she had been waiting.Lastly, when I had made my decision to transfer clinics, I stopped by to fill out my paperwork so that my information could be transferred to another facilityAfter entering I waited in front of the receptionists for one of them (there are two) to address me and asked what I neededOne of the women was on the phoneThe other was away from her desk but appeared from the backShe made eye contact with me and I started to walk closer to her side of the boothShe then answered her cell phone that was ringing at the desk and walked awayI could hear her ask someone in the back if she could help meAnother women peered around the corner, made eye contact with me, then disappearedI was ignored until the other receptionist finished her phone conversation a few minutes laterThe receptionist that helped me was very pleasant, but the blonde woman who thought answering her cell phone instead of assisting me as the patron continued to demonstrate the behavior found frequently at this clinic - disrespect and apathy towards their patients. Also, I would like to change my settlementI'd like an explanation from the facility. Thank you.*** ***
We sincerely apologize for this patient's inconvenience but sometimes there are circumstances beyond our control that do interfere with our scheduled patients When these situations arise we are diligent about informing our patients so they can make an informed decision to either wait on the physician to return or reschedule if they are unable to wait We make every effort to accommodate our patients.Sincerely, *** ***, Office Manager
I am writing in regards to a complaint made by one of our patient's regarding the service shereceived in our office. We are very sorry to hear about her concerns.Unfortunately at the time of this patient's ultrasound visit, our ultrasound technician was out ofthe office due to a severe illness. However, on this day in an effort to accommodate all of ourpatients, one of our physicians agreed to see their own patients as well as those scheduled forultrasound. This decision doubled this physician's workload for the day and did extend ourpatients wait time. This patient did wait and had an ultrasound completed on this day, February25, 2015.When the patient returned on April 30, 2015, the physician that the patient was scheduled to seewas called to the hospital for a delivery, this type of circumstance is beyond our control. Thepatient unfortunately did have to wait but she was seen by the physician. At her visit, ouradministrative staff, physician, and nurse worked with the patient to point her in the rightdirection to obtain health insurance, as she did not have health coverage. Because the patient didnot have insurance she was given a discount on her lab work, and office visit, which shegraciously accepted. At this visit, we also repeated her ultrasound for free.In addition, the physician and her nurse spent a great deal of time (60 minutes) with the patientdiscussing the cost of her follow-up prenatal care and recommended future lab testing. In aneffort to make it more affordable for the patient she was given a discount on her future OB visitsand lab work.We sincerely apologize for this patient's inconvenience but sometimes there are circumstancesbeyond our control that do interfere with our scheduled patients. When these situations arise weare diligent about informing our patients so they can make an informed decision to either wait onthe physician to return or to reschedule if they are unable to wait. We make every effort toaccommodate our patients.Sincerely[redacted], Office Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A formal apology would have sufficed; however, the office manager states dishonest information which further exemplifies my dissatisfaction with this business. Therefore, I cannot accept.I agree with the account given from February 25, 2015; however, several points listed about April 30, 2015 are false. First of all, no member of Montgomery OB/GYN gave me direction in obtaining insurance. My Medicaid application was pending since early April due to my own accord. I made the staff, nurse, and physician aware. Secondly, I was not given a discount on my office visit or labs because of my lack of insurance. Even though I payed cash and could have been offered a discount, I payed the full $150 office visit, something that can be verified by records. I was told that I would be reimbursed of this amount if I was approved for Medicaid or other insurance. I now have Medicaid and have not yet been reimbursed by the office. Thirdly, I did not receive nor was I offered a free ultrasound. The only ultrasound I received from this office was February 25, 2015. Records will verify this as well.Next, the physician discussed recommended future labs during my office visit and asked staff to provide me with costs of further visits, and I appreciated the physician's assistance in this matter; however, staff was unable to provide me with any costs. I was told "I will receive a bill." Lastly, the manager mentions that I received future discounts for my future visits and lab work. I did not. They were aware that my Medicaid application was pending and did not offer any such discounts. Furthermore, I would describe the circumstance on February 25, 2015 as one "beyond their control." Though, the happenings on the second appointment date were not beyond control as the business regularly has on-call physician's seeing scheduled patients. This is appears to be a regular occurrence at this office as a result of their processes and procedures. Scheduling an obstetrician to deliver babies and see patients at the same time without having back-up is something the business has under their control.Finally, the office manager did not address the addendum I added to my complaint which describes in detail of how I was ignored at the secretary desk at my third and final visit to this office.
As mentioned before, I would have accepted a simple apology. My complaint was to inform the business of a series of unfortunate events during my visits so they could improve for next time. A misleading explanation that suggests that I was ungrateful for charity which was never offered is unacceptable.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]