I don’t accept Joel C response Tub install: Joel said resetting the tub could cause a lot of other issues with the tile, shower doors, etc He said if we live with the way it is, we won’t have to pay the remaining balance I said we definitely want it reset He kept trying to talk me out of it Joel said they’d have to take down our kitchen ceiling to reach the plumbing Then, he said he can’t do it for months I still said I want it fixed He said to call him back with a decision Even though I insisted we want it fixed, he wouldn’t accept my answerBut wait, it gets better James C, his nephew who manages the projects, texts me the next day saying they’ll fix everything this weekend He had no idea Joel and I had spokenUltimately, we spoke to other contractors who said that if we have it reset, it will cause new bathroom issues and will be worse than before We told James we decided to live with it Door: Carpenter cut the bathroom door molding incorrectly so the door kept hitting it He didn't want to remove the molding so his workaround was to shave bottom of doorTold him that shaving the bottom won’t stop the side of the door from hitting, but he did it anyway and it still hit Carpenter blamed us for choosing that molding and didn’t think it was a big deal that the molding was chipping away from the door hitting it He insisted they don’t make wider strike jams to protect the molding His solution was to cut the strike jam, move it out of place, fill in the old area with caulk It looked awful I found a bigger strike jam online and installed it myself Now, there’s an uneven gap under the doorRemaining issue: The remaining issue is the grout cracking off around the tub When James was trying to fix the grout back in October (months before I reported the grout cracking issue to Master, not months), I told James he should be using caulk so it could flex James said he brought caulk, but wants to try grout James said if it cracks, he’ll come back and replace with caulk Well, it cracked I left two messages for Master, but they never called me backI have this all in writing by way of emails and text messages from James C James said "Grout would need to be periodically replaced Caulk should be a one time installI can do either around the tub [redacted] caulk is probably better than grout so it doesn't crack again.” My response was “let’s do caulk.” This also shows that James was aware it was already cracking In the attachment, my messages are in blue, James in greyThank you [redacted] ***
I don’t accept Joel C response.
Tub install:
Joel said resetting the tub could cause a lot of other issues with the tile, shower doors, etc. He said if we live with the way it is, we won’t have to pay the remaining balance. I said we definitely want it reset. He kept trying to talk me out of it. Joel said they’d have to take down our kitchen ceiling to reach the plumbing. Then, he said he can’t do it for 3 months. I still said I want it fixed. He said to call him back with a decision. Even though I insisted we want it fixed, he wouldn’t accept my answer.
But wait, it gets better. James C, his nephew who manages the projects, texts me the next day saying they’ll fix everything this weekend. He had no idea Joel and I had spoken.
Ultimately, we spoke to other contractors who said that if we have it reset, it will cause new bathroom issues and will be worse than before. We told James we decided to live with it.
Door:
Carpenter cut the bathroom door molding incorrectly so the door kept hitting it. He didn't want to remove the molding so his workaround was to shave bottom of door. Told him that shaving the bottom won’t stop the side of the door from hitting, but he did it anyway and it still hit.
Carpenter blamed us for choosing that molding and didn’t think it was a big deal that the molding was chipping away from the door hitting it. He insisted they don’t make wider strike jams to protect the molding. His solution was to cut the strike jam, move it out of place, fill in the old area with caulk. It looked awful.
I found a bigger strike jam online and installed it myself.
Now, there’s an uneven gap under the door.
Remaining issue:
The remaining issue is the grout cracking off around the tub. When James was trying to fix the grout back in October (5 months before I reported the grout cracking issue to Master, not 9 months), I told James he should be using caulk so it could flex. James said he brought caulk, but wants to try grout. James said if it cracks, he’ll come back and replace with caulk. Well, it cracked. I left two messages for Master, but they never called me back.
I have this all in writing by way of emails and text messages from James C. James said "Grout would need to be periodically replaced . Caulk should be a one time install. I can do either around the tub . [redacted] caulk is probably better than grout so it doesn't crack again.” My response was “let’s do caulk.” This also shows that James was aware it was already cracking. In the attachment, my messages are in blue, James in grey.
Thank you.
[redacted]
In response to [redacted]'s complaint, please note the following. I do not take kindly to the fact that I’m being called a liar. As the current owner of Master Kitchens and Baths, please note that...
this is a family owned business for 78 years and has built a solid reputation within the community and surrounding areas, because of it’s integrity and moral obligations to fulfil any contractual agreements within reason. With regards to the tub, an offer was made to rip and re-install, after we made several attempts to fix every issue the customer brought to our attention Mr [redacted] declined, opting to accept a credit of $2315.00 (copy of completion certificate attached) Caulking and grout was used in all areas that was applicable. As far as the cracking of the grout, I would venture to say it’s probably the contraction and expansion of walls which is beyond my control. Had there been as issue with the grout or improper installation, the cracking would have occurred within 28 days not more than 9 months later. Uneven bathroom door – The door was existing and remained in same location. Dust coming through the kitchen light- The sub-floor was never removed and again I refer to the certificate of completion and the terms in which the customer agreed to and the compensation that was accepted. Thank you, Joel C
I don’t accept Joel C response Tub install: Joel said resetting the tub could cause a lot of other issues with the tile, shower doors, etc He said if we live with the way it is, we won’t have to pay the remaining balance I said we definitely want it reset He kept trying to talk me out of it Joel said they’d have to take down our kitchen ceiling to reach the plumbing Then, he said he can’t do it for months I still said I want it fixed He said to call him back with a decision Even though I insisted we want it fixed, he wouldn’t accept my answerBut wait, it gets better James C, his nephew who manages the projects, texts me the next day saying they’ll fix everything this weekend He had no idea Joel and I had spokenUltimately, we spoke to other contractors who said that if we have it reset, it will cause new bathroom issues and will be worse than before We told James we decided to live with it Door: Carpenter cut the bathroom door molding incorrectly so the door kept hitting it He didn't want to remove the molding so his workaround was to shave bottom of doorTold him that shaving the bottom won’t stop the side of the door from hitting, but he did it anyway and it still hit Carpenter blamed us for choosing that molding and didn’t think it was a big deal that the molding was chipping away from the door hitting it He insisted they don’t make wider strike jams to protect the molding His solution was to cut the strike jam, move it out of place, fill in the old area with caulk It looked awful I found a bigger strike jam online and installed it myself Now, there’s an uneven gap under the doorRemaining issue: The remaining issue is the grout cracking off around the tub When James was trying to fix the grout back in October (months before I reported the grout cracking issue to Master, not months), I told James he should be using caulk so it could flex James said he brought caulk, but wants to try grout James said if it cracks, he’ll come back and replace with caulk Well, it cracked I left two messages for Master, but they never called me backI have this all in writing by way of emails and text messages from James C James said "Grout would need to be periodically replaced Caulk should be a one time installI can do either around the tub [redacted] caulk is probably better than grout so it doesn't crack again.” My response was “let’s do caulk.” This also shows that James was aware it was already cracking In the attachment, my messages are in blue, James in greyThank you [redacted] ***
I don’t accept Joel C response.
Tub install:
Joel said resetting the tub could cause a lot of other issues with the tile, shower doors, etc. He said if we live with the way it is, we won’t have to pay the remaining balance. I said we definitely want it reset. He kept trying to talk me out of it. Joel said they’d have to take down our kitchen ceiling to reach the plumbing. Then, he said he can’t do it for 3 months. I still said I want it fixed. He said to call him back with a decision. Even though I insisted we want it fixed, he wouldn’t accept my answer.
But wait, it gets better. James C, his nephew who manages the projects, texts me the next day saying they’ll fix everything this weekend. He had no idea Joel and I had spoken.
Ultimately, we spoke to other contractors who said that if we have it reset, it will cause new bathroom issues and will be worse than before. We told James we decided to live with it.
Door:
Carpenter cut the bathroom door molding incorrectly so the door kept hitting it. He didn't want to remove the molding so his workaround was to shave bottom of door. Told him that shaving the bottom won’t stop the side of the door from hitting, but he did it anyway and it still hit.
Carpenter blamed us for choosing that molding and didn’t think it was a big deal that the molding was chipping away from the door hitting it. He insisted they don’t make wider strike jams to protect the molding. His solution was to cut the strike jam, move it out of place, fill in the old area with caulk. It looked awful.
I found a bigger strike jam online and installed it myself.
Now, there’s an uneven gap under the door.
Remaining issue:
The remaining issue is the grout cracking off around the tub. When James was trying to fix the grout back in October (5 months before I reported the grout cracking issue to Master, not 9 months), I told James he should be using caulk so it could flex. James said he brought caulk, but wants to try grout. James said if it cracks, he’ll come back and replace with caulk. Well, it cracked. I left two messages for Master, but they never called me back.
I have this all in writing by way of emails and text messages from James C. James said "Grout would need to be periodically replaced . Caulk should be a one time install. I can do either around the tub . [redacted] caulk is probably better than grout so it doesn't crack again.” My response was “let’s do caulk.” This also shows that James was aware it was already cracking. In the attachment, my messages are in blue, James in grey.
Thank you.
[redacted]
In response to [redacted]'s complaint, please note the following. I do not take kindly to the fact that I’m being called a liar. As the current owner of Master Kitchens and Baths, please note that...
this is a family owned business for 78 years and has built a solid reputation within the community and surrounding areas, because of it’s integrity and moral obligations to fulfil any contractual agreements within reason. With regards to the tub, an offer was made to rip and re-install, after we made several attempts to fix every issue the customer brought to our attention Mr [redacted] declined, opting to accept a credit of $2315.00 (copy of completion certificate attached) Caulking and grout was used in all areas that was applicable. As far as the cracking of the grout, I would venture to say it’s probably the contraction and expansion of walls which is beyond my control. Had there been as issue with the grout or improper installation, the cracking would have occurred within 28 days not more than 9 months later. Uneven bathroom door – The door was existing and remained in same location. Dust coming through the kitchen light- The sub-floor was never removed and again I refer to the certificate of completion and the terms in which the customer agreed to and the compensation that was accepted. Thank you, Joel C