Monmouth Medical Center

Review: I received a notice from what looks like a collection agency for $33.79 on behalf of Monmouth Medical Center. This may just be fraudulent. I have received no invoice from Monmouth Medical in many months. I tired to access my online billing information. However, every time I put in the security code, another code appeared, time after time, so I have no access to whatever bill this may be. I tried dialing the billing number. After going through countless prompts, the message was to call yet another number. I did call the other number, but no answer. I tried called "[redacted]., the so-called bill collector. No answer and no answering machine. This is likely fraudulent. I did visit Monmouth Medical Center in Sept. for a pre-op test. I thought all bills were paid by my insurance company and by me -- months ago.. If not, why have I not received any further invoice until this one. No wonder people are fed up with these people. Even though the amount is very small and I couldn't care less about the dollars, I am disgusted with the these people do their business -- if this is a legitimate bill. If they had a legitimate amount due, why didn't Monmouth Medical just send me an invoice with an explanation of what and why.Desired Settlement: If I owe Monmouth Medical anything, just send me an invoice. and an explanation. My assumption is that they had a data breach and [redacted] is fraudulent. I will fully pursue this because this is a business practice that cannot be tolerated.

Business

Response:

We received your correspondence regarding the above referenced matter and have completed our

review of the patient's concerns.

Based on our review, there were a total of six statements and letters sent to [redacted]

[redacted] beginning November 27, 2013 and ending on March 12, 2014.

All statements/letters were returned by the US Postal Service and marked "temporarily away'. As

there was no temporary address listed to update the account to and the account was not paid, the

account transferred to our collection agency, [redacted] on April 1, 2014.

On May 27, 2014 a payment in the amount $33.79 was received and the account is now at a zero

balance. In an effort to contact the patient to discuss his concerns, the Director of Patient Accounts

called [redacted] but reached his voicemail. As he did not return this call a letter of explanation

was mailed to him on June 10, 2014.