Monogramming By Sherri

I am in receipt of your complaint from [redacted] , date of purchase 4/13/ Ms [redacted] contacted me via Facebook regarding her orderShe placed an order for two Cardinal baseball shirts The problem arose when she thought the Cardinal color was Red Even though we provide our customers a complete list of the colors available, she requested Cardinal and not the Red and White baseball shirts, which were our most popular Through facebook messages she continued to complain that she did not get a cardinal shirt, she got a maroon shirt I once again explained that the cardinal color and the maroon color were very close in color, but assured her we sent her the cardinal she requested Within her complaint she never said she wanted a Red shirt, she wants Cardinal I offered to do the correct "red" shirt that she should have ordered at cost She continued to claim it was my fault that she chose the wrong color (I have attached a color of the shirts we offered) She then sent her sister into the store with the shirt in question and we showed her that she did indeed did get the "cardnial" color she requested The sister agreed and purchased, at cost, the red and white baseball shirt that she should have ordered Even after the sister purchased the shirt Ms [redacted] continued to send me harassing messages and posted a terrible review on my facebook page I currently have over 21,facebook fans, and have a rating (in the highest) with facebook As you may know, Facebook does not allow the owner of pages to "delete" reviews on a page, bad or good, because if they did everyone would have a perfect score However I did contact Facebook and provided them with all the documentation of her messaging and how we did out best to satisfy this customer After review they deleted her review and removed all of her messaging from my page I believe that the purchase, by the sister of the "red" softball shirts show that we did as asked Our items are personalized with names or initials and we do not take returns because someone accidentally ordered the wrong color I am in hopes that you will find that the complaint has no barring on our customer standing Please feel free to contact me with any questions or if I can be of additional service to you Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There are a few issues with Ms***'s response that I do not agree with In Ms***'s response she said, and I quote "The problem arose when she thought the Cardinal color was Red." I don't not accept this statement as the color listed on her posted color swatch palette is named "Cardinal Red"It literally had the word "Red" in it's name In addition, Ms [redacted] stated "Through facebook messages she continued to complain that she did not get a cardinal [red] shirt, she got a maroom shirtI once again explained that the cardinal [red] color and the maroom color were very close in color, but assured her we sent her the cardinal [red] shirt she requested." I have provided photo evidence to Ms***, as well as provided the same photo evidence via the review posted to her facebook business page and attached it to my initial complaintThese photos show the shirt I received against the color swatches she provided of Cardinal Red and MaroonIn looking at the photos, it irrevocably proves that she sent me a maroon shirtI did not ask for the Red and White shirt because I did not want that oneFor the baseball tees, among other colors, she offered three different reds (Red, Cardinal Red, and Maroon) and based on the color swatches she provided to her customers, I wanted and ordered Cardinal RedFor your review, I have posted the shirt photos again, as well as a photo showing the color swatches posted to Ms***'s facebook business page As for her comment "Even after the sister purchased the shirt Ms [redacted] continued to send me harassing messages and posted a terrible review on my facebook page.Even after the sister purchased the shirt Ms [redacted] continued to send me harassing messages and posted a terrible review on my facebook page.", I would like her to produce those messages via a screen capture of the ACTUAL conversationI did not harrass herI complained when I do not get what I orderI have a right to lodge a complaint, if I did not get what I paid forAt no point did I ever use foul languageAt no point did I ever threatenI simply made a complaint and argued my caseLodging a complaint and arguing my case does not constitute harrassmentAnd of course I posted a bad review to her facebook business pageShe got my order wrong and in return gave me horrible customer serviceAnd since it is relevant, I would like to see the evidence provided with respect to this statement, too: "However I did contact Facebook and provided them with all the documentation of her messaging and how we did out best to satisfy this customerAfter review they deleted her review and removed all of her messaging from my page.However I did contact Facebook and provided them with all the documentation of her messaging and how we did out best to satisfy this customerAfter review they deleted her review and removed all of her messaging from my page." Like I said before, I would like her to produce those messages via a screen capture of the ACTUAL conversationLodging a complaint does not constitute harrassmentShe may not like that I complained, but that is what happens when you get an order wrongOne should not throw around the word "harrassment" without unrefuted, hard proof As for her comment, "I currently have over 21,facebook fans, and have a rating (in the highest) with facebook.I currently have over 21,facebook fans, and have a rating (in the highest) with facebook.", I will say what I've told her the last time she made that statement: Just because she has gotten many orders right does not diminish my complaintI will also add that I am not the only negative complaintWhen she gets the order right, of course she will get good reviewsHowever, for those of us where the order was incorrect (and there are a couple), her true customer service skills shine And finally, as for her comment, "She then sent her sister into the store with the shirt in question and we showed her that she did indeed did get the "cardnial" color she requestedThe sister agreed and purchased, at cost, the red and white baseball shirt that she should have ordered." First of all, I like how Ms [redacted] keeps referring to the color in question as "Cardinal" when it was advertised as "Cardinal Red" (see attached photos)Second, I did ask my sister to visit Ms [redacted] as I was getting no where with my online communicationI do not live in Bowling GreenMy sister doesMy sister DID NOT agree with Ms [redacted] and is prepared to make a statement, if neededI did find out after the fact that she (my sister) purchased a Red/White shirt; however, note the key word "purchased" and that it was done without my knowledgeI should not have had to buy another shirt for the businesses mistake and neither should have my sisterShe did so not because she agreed with Ms***, but as a surprise for me because she felt terrible at how I was being treated since she, my sister, was the one who recommended Monogramming By Sherri to meIn addition, the purchases between my sister and Ms [redacted] have zero bearing on my experience with her business and my complaint This matter is not resolved and will not be until I get my money back Regards, *** [redacted]

I am in receipt of your complaint from [redacted], date of purchase 4/13/2014.  Ms. [redacted] contacted me via
Facebook regarding her order. She placed an order for two Cardinal baseball
shirts.  The problem arose...

when she thought the Cardinal color was
Red.  Even though we provide our customers a complete list of the colors available,
she requested Cardinal and not the Red and White baseball shirts, which were
our most popular.  Through facebook messages she continued to complain
that she did not get a cardinal shirt, she got a maroon shirt.  I once
again explained that the cardinal color and the maroon color were very close in
color, but assured her we sent her the cardinal she requested.  Within her
complaint she never said she wanted a Red shirt, she wants Cardinal.  I
offered to do the correct "red" shirt that she should have ordered at
cost.  She continued to claim it was my fault that she chose the wrong
color (I have attached a color of the shirts we offered).  She then sent
her sister into the store with the shirt in question and we showed her that she
did indeed did get the "cardnial" color she requested.  The
sister agreed and purchased, at cost, the red and white baseball shirt that she
should have ordered.
 
Even after the sister purchased the shirt Ms.
[redacted] continued to send me harassing messages and posted a terrible review on
my facebook page.  I currently have over 21,000 facebook fans, and have a
4.7 rating (5 in the highest) with facebook.  As you may know, Facebook
does not allow the owner of pages to "delete" reviews on a page, bad
or good, because if they did everyone would have a perfect score.  However
I did contact Facebook and provided them with all the documentation of her
messaging and how we did out best to satisfy this customer.  After review
they deleted her review and removed all of her messaging from my page.
 
I believe that the purchase, by the sister of
the "red" softball shirts show that we did as asked.  Our items
are personalized with names or initials and we do not take returns because
someone accidentally ordered the wrong color.  I am in hopes that you will
find that the complaint has no barring on our customer standing.  Please
feel free to contact me with any questions or if I can be of additional service
to you.
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are a few issues with Ms. [redacted]'s response that I do not agree with.
1. In Ms. [redacted]'s response she said, and I quote "The problem arose when she thought the Cardinal color was Red." I don't not accept this statement as the color listed on her posted color swatch palette is named "Cardinal Red". It literally had the word "Red" in it's name.
 
2. In addition, Ms. [redacted] stated "Through facebook messages she continued to complain that she did not get a cardinal [red] shirt, she got a maroom shirt. I once again explained that the cardinal [red] color and the maroom color were very close in color, but assured her we sent her the cardinal [red] shirt she requested." I have provided photo evidence to Ms. [redacted], as well as provided the same photo evidence via the review posted to her facebook business page and attached it to my initial complaint. These photos show the shirt I received against the color swatches she provided of Cardinal Red and Maroon. In looking at the photos, it irrevocably proves that she sent me a maroon shirt. I did not ask for the Red and White shirt because I did not want that one. For the baseball tees, among other colors, she offered three different reds (Red, Cardinal Red, and Maroon) and based on the color swatches she provided to her customers, I wanted and ordered Cardinal Red. For your review, I have posted the shirt photos again, as well as a photo showing the color swatches posted to Ms. [redacted]'s facebook business page.
 
3. As for her comment "Even after the sister purchased the shirt Ms. [redacted] continued to send me harassing messages and posted a terrible review on my facebook page.Even after the sister purchased the shirt Ms. [redacted] continued to send me harassing messages and posted a terrible review on my facebook page.", I would like her to produce those messages via a screen capture of the ACTUAL conversation. I did not harrass her. I complained when I do not get what I order. I have a right to lodge a complaint, if I did not get what I paid for. At no point did I ever use foul language. At no point did I ever threaten. I simply made a complaint and argued my case. Lodging a complaint and arguing my case does not constitute harrassment. And of course I posted a bad review to her facebook business page. She got my order wrong and in return gave me horrible customer service. And since it is relevant, I would like to see the evidence provided with respect to this statement, too: "However I did contact Facebook and provided them with all the documentation of her messaging and how we did out best to satisfy this customer. After review they deleted her review and removed all of her messaging from my page.However I did contact Facebook and provided them with all the documentation of her messaging and how we did out best to satisfy this customer. After review they deleted her review and removed all of her messaging from my page." Like I said before, I would like her to produce those messages via a screen capture of the ACTUAL conversation. Lodging a complaint does not constitute harrassment. She may not like that I complained, but that is what happens when you get an order wrong. One should not throw around the word "harrassment" without unrefuted, hard proof.
 
4. As for her comment, "I currently have over 21,000 facebook fans, and have a 4.7 rating (5 in the highest) with facebook.I currently have over 21,000 facebook fans, and have a 4.7 rating (5 in the highest) with facebook.", I will say what I've told her the last time she made that statement: Just because she has gotten many orders right does not diminish my complaint. I will also add that I am not the only negative complaint. When she gets the order right, of course she will get good reviews. However, for those of us where the order was incorrect (and there are a couple), her true customer service skills shine.
 
5. And finally, as for her comment, "She then sent her sister into the store with the shirt in question and we showed her that she did indeed did get the "cardnial" color she requested. The sister agreed and purchased, at cost, the red and white baseball shirt that she should have ordered." First of all, I like how Ms. [redacted] keeps referring to the color in question as "Cardinal" when it was advertised as "Cardinal Red" (see attached photos). Second, I did ask my sister to visit Ms. [redacted] as I was getting no where with my online communication. I do not live in Bowling Green. My sister does. My sister DID NOT agree with Ms. [redacted] and is prepared to make a statement, if needed. I did find out after the fact that she (my sister) purchased a Red/White shirt; however, note the key word "purchased" and that it was done without my knowledge. I should not have had to buy another shirt for the businesses mistake and neither should have my sister. She did so not because she agreed with Ms. [redacted], but as a surprise for me because she felt terrible at how I was being treated since she, my sister, was the one who recommended Monogramming By Sherri to me. In addition, the purchases between my sister and Ms. [redacted] have zero bearing on my experience with her business and my complaint.
 
This matter is not resolved and will not be until I get my money back. 
 
Regards,
[redacted]