Monotype Imaging

Hi [redacted] ,We apologize for any confusion regarding the original MLS purchase, and the resulting year renewal.In reviewing our original e-mails with you it seems that, as product had already been downloaded through the year MLS Monotype Library Subscription, we were not able to offer you a reversal or refund at that time.It was suggested that you simply 'cancel' the original subscription.Cancellation of the MLS would keep the subscription active until it's scheduled termination date, which would be year form the date of the original order.We are assuming the 'cancel' option was not selected, so when the year renewal came up, the system processed an auto-renewal for your order.We are in the process of reversing and refunding the recent chargeYou will receive an auto-notification via e-mail of the refund/creditWe again apologize for any confusionRegards, [redacted] U.SCustomer Care Support ManagerMyFonts - Monotype

Hi all,we indeed never received a cancellationWhen the customer contacted us, we immediately refunded the running month, but did not refund the past monthsThis is standard business practice.Best regards [redacted] Customer Care Manager Fonts.comMonotype

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Boston Revdex.com,I just logged into the restaurants email today, and see that our case was closed, even though we never got the opportunity to reply to the caseI check the email once per month when I go to the restaurant to help with monthly business issues.I have compiled screenshots to show the font we purchased does not workThe computer operating system is [redacted] s (see attached) and uses [redacted] (see attached)The font appears fine ON SCREEN in [redacted] and ***, but it does not print correctlyAlso, the font does not appear properly when you use the 'Save As PDF' command in ***/ [redacted] (see attached).As I stated before, I took the file to [redacted] , the [redacted] ***, and [redacted] All those stores had the same problem with the font not appearing/printing properlyI took the file to [redacted] at [redacted] in [redacted] He told us that the only way to use Myriad font is to give the font file to a designer, for them to design the document from scratch [redacted] quoted us $80/hour to design, and estimated two hours to design the menu.The restaurant owners do not want to pay for this menu to be professionally designed, when it can be done for free in ***Since the Myriad font failed, we selected Calibri (a free pre-installed font in [redacted] ), which is similar to Myriad [redacted] Menu shows how the font is suppose to be[redacted] PDF shows how the font is replaced[redacted] -and- [redacted] show the operating system and program I am using[redacted] Volunteer at the Seocho Sushi Regards, [redacted]