Monro

They did not fix the brake problem they were paid to fix.
I had car towed to free service tire because brakes were not working on car. When I picked car up and drove it I could immediately tell that the brakes were not working correctly. I took back immediately. They told me to bring it back the next day. I waited for several hours the next day for them to tell me it was too late to do anything to the car. I took the car back on monday and was told that it wasn't the brakes. The brakes completely failed on the car while my wife was going 70 mph getting off of the interstate. I have tried to call customer service several times and have received no response. I took the car to another free service tire on *** in *** and they told me they didnt know what the problem was but the brakes were not working correctly. I paid $***.

Bearing in Engine is working properly. Engine appear to now have all kinds of problems that wasn't there previously.
An incorrect oil filter was placed on my *** when I had my oil changed during the month of ***. I drove for two months not knowing the wrong oil filter was placed on my car. The oil filter pictured is made for a four-cylinder engine and the engine I have is a V6 engine. On Friday evening, *** as I was driving my car, it cut off. I tried to restart it and it wouldn't start. I got out and I could see there was oil all over the ground. I called the mechanic that normally service my car and he said try to put oil in it. I went and got some oil and saw that the oil poured straight out on the ground. I called the mechanic and told him what was happening and he told me to have it towed to his shop. The next morning I had my vehicle towed to his shop and after about an hour he asked me: "Who changed your oil last?" I told him I went to the Free Service Tire center on *** and he said they put the wrong oil filter on your vehicle. During the time you have been driving the oil has come out and your engine has bearing damage. The oil filter wasn't functioning properly and wasn't properly sealed. I went back to the Tire Center to talk to the manager and he saw that this was the oil filter placed on my vehicle and I explained to him that I had to have my car towed to the shop and the mechanic that got it started, had to replace the oil filter with the correct filter and he had found damage to my bearings in the engine. You can actually hear my engine as it starts, it knocks and I smell oil as the engine runs both inside the car and outside the car. The managers had me leave my car and told me they were going to look and see if there was damage done to my engine. When I returned the managers had put my car up on the rack in my absence and took video trying to convince me that the damage to my engine wasn't caused by the wrong oil filter, but the age of my car. I tried to tell them that this was a one-owner vehicle, and that I had bought this car brand new and took care of it. He said I had leaks around my valve cover as well as leaks in other parts of my engine. My question to him was: " If this were true when your person did the courtesy inspection", "Why was this not pointed out?" The person said I was getting close to needing a brake job because my pads were wearing thin, but it wasn't time. He then said I had a nail in the sidewall of one of my tires. I paid $*** to replace the tire. If there were any other problems I'm sure he would have pointed it out to me. I've enclosed the courtesy receipt as proof that I had no other problems. You will see that I got all green checks. The manager at this store acknowledged the wrong, but insist that my engine damage is not caused by the filter. The head manager said that it wouldn't have been able to drive off if this was the case. He said that this filter wouldn't even screw on to this engine. I don't know the answer. I just know I now have an engine that's not running properly. The managers took the correct oil filter off that was placed on by the other mechanic, and replaced it with the correct one (their brand) that should have been placed on it. The engine doesn't run correctly now. He also said they didn't find engine shaving or the oil light didn't come on. They seem to forget that another mechanic had already changed the oil and found the shaving and placed the correct oil filter on prior to them. I tried to work it out with the store that did the damage to my vehicle but they were rude and unwilling to be cooperative. You can check the store video and see that I wasn't rude or nasty although they spoke to me in a way that customers shouldn't be, and treated me like no customer should be treated. I look forward to resolving this. I work with students every day in this community and I'm appalled at the treatment I received at this community store.

We have been cheated out of repairs.
I took our car in to this location to have my air conditioner repaired. I had taken my car into another place and knew that I needed a new compressor for the unit. They kept my car for a few days and then when he called to tell us it was ready, was quoted higher amount than originally told. Went to pick up car, spoke with ***, I think his name was, paid $***. Within a month, it started making a horrible noise and stopped working, blowing hot air again like it had originally done. I called back and told them it stopped working and was told to bring it back in for them to put on the diagnostic machine, took it in on Saturday, ***, left it there all day. Finally received a phone call and we were told that when he hooked the car up to the machine, that the machine broke down and they were unable to diagnose it. Had my fiance drive me back out and picked up the car, I personally spoke with the man working that day and was told that the machine shut down when he hooked my car up to it, and that he had someone coming out to fix it on Monday. This was on Saturday. Was then told that he would call me after the machine was fixed on Monday to set up a time to bring the car back, never heard back. Called back on Wednesday, was told we would need to take it to the *** location (***) to have it diagnosed because their machine was working. Took it at 9 on ***, Spoke to the gentleman there at the *** location who was very helpful. He called the *** location to ask how long their machine had been down and why, I then overheard over his conversation with the store in *** that their machine had been down for 6 weeks! It had been broken the whole time so he lied to my face about it breaking when he hooked my car up to it. *** at *** took a look at my car, and called and told me that when the compressor was replaced that the lines should have been checked for sludge and/or metal shavings and that it was not done because when *** checked the lines with a filter, little pieces of metal came out. *** took the time to speak with me about all the concerns and problems with the car. I was then told that the compressor that the *** location had put on has broken down on the inside, so when I tried to run my air, it has now filled all the lines with debris. This has now ruined my condensor. I was then told that I would need to now buy a new condensor (the one it now is less than 2 yrs old) have a full system flush, and a couple other parts to total over another $***. This is ridiculous. Because of the fact that when the new compressor was put on, the proper steps were not taken installing the parts that it has now ruined my entire air conditioning system. This is unacceptable. My fiance has been driving me all over the place, to work when my car was in the shop, out to *** to drop it off for no reason, and now back and forth to the *** location. It is extremely inconvenient, especially when you have children. I honestly feel like shortcuts where taken by the *** location when fixing my air, and now they are trying to get more money out of me. They do not seem willing to fix the problems that they have now caused. We are out over $*** and I am no better than when I started. This is ridiculous. My car is still not fixed, and when my fiance called the *** location asking them what they were going to do about it to make it right and fix it, was pretty much given the run around. We have already spoken to our lawyer, and will resort to legal action if necessary. I would like to reiterate that I have no problem with the *** location, this complaint is only for the *** location. I took my car in trusting it would be fixed, paid for it to be "fixed", but my car is not repaired and we are now out that money. The estimate number is *** and the invoice number is ***.

Failed to Fix ABS system on my car they broke after bring my car in to get a bearing replaced
Invoice # *** customer ID I brought my *** in to get a front passenger side wheel bearing replaced after the bearing was replaced and I was heading home I noticed the ABS light was on which had not happened prier to the repair. I brought the car back they said after looking at it it was the wrong wheel bearing. Once they got the wheel bearing they needed and the repair was done I notice the repair guy brought the car out to the front of the building and look to me to plug and scan tool in to my car, once I got in the car and pulled out the ABS light immediately came on after accelerating. I came back they said that they replaced a sensor and the wheel bearing again and that they needed to contact *** to purchase wheel bearing from they to Fix my ABS I have not heard from them and my ABS is still broke I hope they do the right thing and fix the problem they created

I first visited the Free Service Tire store after my car suddenly started vibrating when I touched the brakes. I was told by H. that I needed brakes and rotors and he suggested I get all the brakes cleaned and adjusted. I agreed to it and paid $ including an oil change.
Sixteen months and just 10,000 miles later, my brakes started squeaking. I remembered Free Service Tire said there was a warranty so I took it back for replacement/repairs but I was told the warranty only covered parts, not labor. I was also told that the reason the front brakes wore out so fast was because the rear brakes were not adjusted properly but Free Service Tire was the company that previously adjusted them 10,000 miles ago! I'm not hard on brakes and rarely have ever had to buy brakes. However, I was again charged $.
Two days later, I started hearing strange rattling noises and a loose spring noise. This time I took it to the Dealership and it is documented on paperwork and I quote, "Found aftermarket brake pads to be moving and rattling in holders due to improper fit and lack of factory style shims or hardware."

So in less than 2 years, I was charged almost $ for front brakes

I have an overheating problem with a *** I purchased on ***. On ***, 2 days after purchase,the car overheated.I was close to FreeService, on ***. I've been a customer for several years. The mechanic flushed the radiator,and "showed" me a bucket of brown,nasty,syrup consistency,liquid. Mechanic said the problem had probably been treated by the "previous owner" with Stop Leak,which is a brown color,iron oxide solution.They ran a diagnostic and told me what parts would be needed.I did not receive a written quote,did not know what it would cost, other than "expensive",but it could not be driven as was. They kept the car overnight. I brought the car home on ***..I used it for short trips to town etc. I only put 115 miles on the car since I brought it home from FreeService,***, to ***. That day drove 20 miles with 2 other ladies,to visit a friend.The car overheated again. I was afraid to try to get back home, so I left it. I called Free Service and told them it overheated again.They picked up the car and towed it back to the store.It was to be "no charge" to me because of the warranty. 2 days went by with no word,so I drove to town,to FreeService. The Manager, ***, was abrupt with me, accused me of filling the radiator "Full of Stop Leak" & that voided the warranty.I did NOT do that! I had no reason to suspect that it had not been fixed the first time!! Because I am elderly they think they can get away with the $*** bill,PLUS he would not let me have the keys til I paid $*** for the tow. I am single. I did NOT add StopLeak to the radiator! I KNOW I did not! They are taking advantage. I withdrew a vile of fluid from the radiator, it is clear,green, antifreeze. No presence of brown Stop Leak. Bottom line! I paid to have the cooling system repaired, it does not work,they did not fix the problem!! Lame excuse to void the warranty. The mechanic missed something that is wrong. The car is not being driven.
Product_Or_Service: Supposed to fix overheating problem
Order_Number:

On *** I and my mother stopped at Free Service Tire Company location at ***.
The reason for our visit was to have our A/C checked out. One of the gentlemen by the name *** told me in order for them to check my A/C, it will be $***
I agreed to the price and handed over my keys. After waiting about 15 to 20 minutes, as I and my mother were sitting there, either *** are *** came out and told me they knew the problem "BUT" I would have to pay $*** and bring the car back at my earless and there will be no cost to me if I bring the car back so they can fixed the problem.
I was shocked to the core, I stated to one of the men who works there that, they didn't do anything and why are they charging me without telling me the problem first. The guy said, they did do something, and I asked what and was told some lame excuse about flushing something, I still didn't get a clear understanding, I was asked to bring the car back in and so I did.
I came back to Free Service Tire Company, like I was asked on ***. Gave the guys my keys and as I sit and wait and wait and wait. The tech came out and said they found the problem and something about the air compressor needed to be replace. I could not believe it. I told the guy that and I quote "you told me that you guys knew the problem yesterday and for me to bring it back in and you will have the air fixed and assured me again, that I didn't have to pay anymore money.
Unfortunately, this was a horrible experience for I and my mother. These guys made one excuse after another one, if you knew that you couldn't fix the car, you should have said so and I could have found someone who could and not try to milk me for more money. I missed out on work, sitting at that shop. I was told by the one who charged my credit card the day before that it's going to cost me another$***
To resolve the problem, I would appreciate you refunding my $***back onto my credit card. Enclosed are copies of my records.This is the letter that I sent to their Free Service Tire Company Consumer Complaint Division but no reply back to address my issues with them.