Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below She said in her response that the company send emails to the delivery customers as to what will be deliveredI never received an emailI never received anythingI never received my pairs of pants along with my shirtsThey did not even charge me for what they did cleanThey charged ***'s credit card they have on fileThat is included on the receipt I emailed to youI bet they never reversed the transactionThis is wrong in so many waysI want reimbursement for my pants, and I feel that the Revdex.com should contact [redacted] with the number provided on the receipt to confirm she was charged and never refunded Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ** *** ---***,The business has made it clear they are not going to help me in any wayHolly said that because I did not have a receipt of what I have to their driver when they picked up that I am *** out of luckThey never offered me a receiptThey told me to simply put my clothes in the bag they provided and give to their driverThey do not have a process of giving the consumer a receipt of what was picked upIf they do, then their driver failed to give me one and that is their problem and they should be held accountableI did everything they asked me toThat is why my shirts were under a different name and phone numberBecause the driver failed to do his jobI need reimbursement for my lost pairs of pants.NOTE FROM Revdex.com/MRC ** ***: Please find attached a copy of the receipt for the purchase of pair of slacksPer consumer, "The first two items on the receipt are what is missing."
Ashley was a sales representative for our company and is no longer with usI do apologize that you had made multiple attempts to reach her that were unsuccessfulI do recall speaking with you over the phone as you wanted to negotiate to receive a lower rate for this service than our current
customers that we were happy to give youOn your first pickup day I was notified of an issue by store associates and our delivery driver Casey prior to receiving a call on my cell from youI recall that you were very upset about the pickup times that we had previously discussedCasey our driver did pickup your garments and they were taken to Heather our other manager who checked and detailed each individual pieceSince you were a new customer your name and number had been had written on a piece of paper prior to entering in the systemTherefore the discrepancy as *** and not *** as she could not read the handwritingYour items were also delivered late due to this oversight. After the delivery we had spoken on multiple occasions as you stated you were missing pairs of pantsMyself and Heather our both managers I work multiple mornings until at least 3-in the afternoon as well as evenings and weekendsYou also had my personal numbers that you contacted me on multiple occasionsI do recall there being multiple calls back and forth that we could not always reach each otherHowever I did take some time and researched this thoroughly discussing with our other manager that had checked in your garmentsWe also checked our computer as it tracks every keystroke and garment as it is being checked inWe could never locate any record of pants being left with us and therefore can not offer any compensation
I am very sorry to hear about your experience and your interpretation of our conversationI was the manager that you met with when you visited the storeIt was certainly not my intention to make you feel stupid or as if you were lyingI was only trying to explain the rules for the ***I
recall pulling the website for our *** and showing the terms of useWhich states that the *** is limited to one *** per person per household per lifetimeA second may be purchases but only to be gifted to another householdPer our conversation you had purchased on more than one occasionAgain I apologized for the inconvenienceMy advice to you was to contact *** and request a refundAs you had explained that the *** rules were unclearSo again I apologize and would again advise you to either gift the *** to another individual outside your home or request a refund through ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The explanation of events changed throughout multiple conversations between the store manager and myselfThe statement "As a result of my finding I declined a claim of damage because we are not responsible," is a blanket denial with no proof My wife and I both inspected the pants prior to dropping them off and are 100% positive the current damage was not present at that time In a conversation I had with the store manager Friday morning August 7th 2015, she informed me that if the employee who accepted the pants originally remembered the spot/stains at drop off she could not reimburse, but if she did not remember then we would be able to discuss a reimbursement In a month's time the store manager spoke to no less than three employees and the one who accepted the pants at drop off could not remember anything No discussion of reimbursement for the pants took place, I was just told no The back and forth, waiting and blanket denial of any mis-step on the cleaners part has been an absolute pain to deal with.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I am sorry that your experience with us was not satisfactory. I did thoroughly research your transactions. The garments in questioned were dropped off in March along with another article of clothing. The other garment was picked and collected in July 4 months after the drop off. The blouses in...
questioned had been submitted for a write off because it was our understanding that they were returned to the customer and the balance was never collected. The customer returned 2 more times and the blouses were still showing due in the computer. Typically if something is showing due and can not be located we will make the customer aware. After a few more months in September the customer made contact to say that she had never received her shirts and would like to be compensated. At this point 6 months had passed and the balance had been written off. I did thoroughly look through our inventory in all locations and could not locate her blouses. I did apologize to the customer and explained that we have stuff in our inventory from 2014. So it is really odd that these could not be located. However there is a expectation that the customer collect there belongings in a reasonable amount of time. I also explained that we have a policy in place that after 30 days we contact our customers weekly on Thursday and remind them to pickup. After 60 days we advise the customers they have 2 weeks to pickup. After the review was posted I reached out again to the customer and offered a partial credit as a courtesy. Again this is certainly not the experience we want you to leave with. We look forward to your next visit thanks again for the opportunity.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
She said in her response that the company send emails to the delivery customers as to what will be delivered. I never received an email. I never received anything. I never received my 2 pairs of pants along with my shirts. They did not even charge me for what they did clean. They charged [redacted]'s credit card they have on file. That is included on the receipt I emailed to you. I bet they never reversed the transaction. This is wrong in so many ways. I want reimbursement for my pants, and I feel that the Revdex.com should contact [redacted] with the number provided on the receipt to confirm she was charged and never refunded.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, I am fine with their response. My only question is when and how I'll be reimbursed? I prefer a check be mailed to my address. Please let me know.
Regards,
[redacted]
Again I wanted to take the time to apologize for your experience. I do have your claim form and as I communicated via phone the process can take several weeks to resolve. The process did take a little longer because we did not have the original proof of purchase. Also the amounts you submitted were...
significantly different. I did look into ordering a new skirt and the size and or color were not available. After further review review of documents and consulting with [redacted] department store. We were able to confirm that the date you provided for the proof of purchase corresponds with the screenshot you provided and the amount of $32.99. We are happy to reimburse you that amount. I will attach the screen shot you provided but not the claim form to protect the customers identity.
We do not have a system currently in place to offer receipts to our delivery customers. As we go to peoples homes and business and pick up we do not always meet directly with an individual. Certainly if the customer requested we would have been happy to make a note and verify the information. In the stores we do count each piece with the customer and provide a printed ticket with the number of pieces and the date of completion. We do send an email to all of our delivery customers with the same information after the pickup. Again I have no records of any pants provided to our driver. So I regretfully can not offer any reimbursement for such garments.
Thank you for taking the time to share your concerns with us. I do apologize that we were unable to come to a resolution that you were satisfied with. I did follow up with your wife immediately after I received an email about her initial complaint. I had looked into this matter and explained...
the results of our investigation prior to August 11th. As part of the investigation process I inspected the pants in question that appeared to have some bleaching or color pull on the backside of the pants. As I explained we do not have bleach in any of our facilities. We do have chemicals that could potentially pull color however they are isolated to one station. That chemical is also only administered by production manager for spotting purposes. Your pants we never sent for spotting and we never exposed to any chemicals that could cause color loss. As a result of my finding I declined a claim of damage because we are not responsible. I received another call a few days after and when I called back I spoke with your wife again she express that you would like to meet in person but are not available until after 5pm. After explaining that I am not available in the evenings I offered my cell phone number as a way for you to reach me. After we spoke on multiple occasions you were not satisfied with the results and did not allow me to offer any explanation. I then spoke production manager as she inspects each piece prior to placing in the machine. She did recalled there being damage prior to the cleaning process. She recalled these specially because she had placed a hand written note on this garment abut the spot. We spoke again and I then took more time to question our customer service rep at the front counter. She did not recall situation because at this point a month had passed. I made every effort to try to substation that we could have caused this damage and I could not. So I apologize again that you are not happy with the resolution but I regretfully can not offer you any compensation.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below She said in her response that the company send emails to the delivery customers as to what will be deliveredI never received an emailI never received anythingI never received my pairs of pants along with my shirtsThey did not even charge me for what they did cleanThey charged ***'s credit card they have on fileThat is included on the receipt I emailed to youI bet they never reversed the transactionThis is wrong in so many waysI want reimbursement for my pants, and I feel that the Revdex.com should contact [redacted] with the number provided on the receipt to confirm she was charged and never refunded Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ** *** ---***,The business has made it clear they are not going to help me in any wayHolly said that because I did not have a receipt of what I have to their driver when they picked up that I am *** out of luckThey never offered me a receiptThey told me to simply put my clothes in the bag they provided and give to their driverThey do not have a process of giving the consumer a receipt of what was picked upIf they do, then their driver failed to give me one and that is their problem and they should be held accountableI did everything they asked me toThat is why my shirts were under a different name and phone numberBecause the driver failed to do his jobI need reimbursement for my lost pairs of pants.NOTE FROM Revdex.com/MRC ** ***: Please find attached a copy of the receipt for the purchase of pair of slacksPer consumer, "The first two items on the receipt are what is missing."
Ashley was a sales representative for our company and is no longer with usI do apologize that you had made multiple attempts to reach her that were unsuccessfulI do recall speaking with you over the phone as you wanted to negotiate to receive a lower rate for this service than our current
customers that we were happy to give youOn your first pickup day I was notified of an issue by store associates and our delivery driver Casey prior to receiving a call on my cell from youI recall that you were very upset about the pickup times that we had previously discussedCasey our driver did pickup your garments and they were taken to Heather our other manager who checked and detailed each individual pieceSince you were a new customer your name and number had been had written on a piece of paper prior to entering in the systemTherefore the discrepancy as *** and not *** as she could not read the handwritingYour items were also delivered late due to this oversight. After the delivery we had spoken on multiple occasions as you stated you were missing pairs of pantsMyself and Heather our both managers I work multiple mornings until at least 3-in the afternoon as well as evenings and weekendsYou also had my personal numbers that you contacted me on multiple occasionsI do recall there being multiple calls back and forth that we could not always reach each otherHowever I did take some time and researched this thoroughly discussing with our other manager that had checked in your garmentsWe also checked our computer as it tracks every keystroke and garment as it is being checked inWe could never locate any record of pants being left with us and therefore can not offer any compensation
I am very sorry to hear about your experience and your interpretation of our conversationI was the manager that you met with when you visited the storeIt was certainly not my intention to make you feel stupid or as if you were lyingI was only trying to explain the rules for the ***I
recall pulling the website for our *** and showing the terms of useWhich states that the *** is limited to one *** per person per household per lifetimeA second may be purchases but only to be gifted to another householdPer our conversation you had purchased on more than one occasionAgain I apologized for the inconvenienceMy advice to you was to contact *** and request a refundAs you had explained that the *** rules were unclearSo again I apologize and would again advise you to either gift the *** to another individual outside your home or request a refund through ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The explanation of events changed throughout multiple conversations between the store manager and myselfThe statement "As a result of my finding I declined a claim of damage because we are not responsible," is a blanket denial with no proof My wife and I both inspected the pants prior to dropping them off and are 100% positive the current damage was not present at that time In a conversation I had with the store manager Friday morning August 7th 2015, she informed me that if the employee who accepted the pants originally remembered the spot/stains at drop off she could not reimburse, but if she did not remember then we would be able to discuss a reimbursement In a month's time the store manager spoke to no less than three employees and the one who accepted the pants at drop off could not remember anything No discussion of reimbursement for the pants took place, I was just told no The back and forth, waiting and blanket denial of any mis-step on the cleaners part has been an absolute pain to deal with.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I am sorry that your experience with us was not satisfactory. I did thoroughly research your transactions. The garments in questioned were dropped off in March along with another article of clothing. The other garment was picked and collected in July 4 months after the drop off. The blouses in...
questioned had been submitted for a write off because it was our understanding that they were returned to the customer and the balance was never collected. The customer returned 2 more times and the blouses were still showing due in the computer. Typically if something is showing due and can not be located we will make the customer aware. After a few more months in September the customer made contact to say that she had never received her shirts and would like to be compensated. At this point 6 months had passed and the balance had been written off. I did thoroughly look through our inventory in all locations and could not locate her blouses. I did apologize to the customer and explained that we have stuff in our inventory from 2014. So it is really odd that these could not be located. However there is a expectation that the customer collect there belongings in a reasonable amount of time. I also explained that we have a policy in place that after 30 days we contact our customers weekly on Thursday and remind them to pickup. After 60 days we advise the customers they have 2 weeks to pickup. After the review was posted I reached out again to the customer and offered a partial credit as a courtesy. Again this is certainly not the experience we want you to leave with. We look forward to your next visit thanks again for the opportunity.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
She said in her response that the company send emails to the delivery customers as to what will be delivered. I never received an email. I never received anything. I never received my 2 pairs of pants along with my shirts. They did not even charge me for what they did clean. They charged [redacted]'s credit card they have on file. That is included on the receipt I emailed to you. I bet they never reversed the transaction. This is wrong in so many ways. I want reimbursement for my pants, and I feel that the Revdex.com should contact [redacted] with the number provided on the receipt to confirm she was charged and never refunded.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, I am fine with their response. My only question is when and how I'll be reimbursed? I prefer a check be mailed to my address. Please let me know.
Regards,
[redacted]
Again I wanted to take the time to apologize for your experience. I do have your claim form and as I communicated via phone the process can take several weeks to resolve. The process did take a little longer because we did not have the original proof of purchase. Also the amounts you submitted were...
significantly different. I did look into ordering a new skirt and the size and or color were not available. After further review review of documents and consulting with [redacted] department store. We were able to confirm that the date you provided for the proof of purchase corresponds with the screenshot you provided and the amount of $32.99. We are happy to reimburse you that amount. I will attach the screen shot you provided but not the claim form to protect the customers identity.
We do not have a system currently in place to offer receipts to our delivery customers. As we go to peoples homes and business and pick up we do not always meet directly with an individual. Certainly if the customer requested we would have been happy to make a note and verify the information. In the stores we do count each piece with the customer and provide a printed ticket with the number of pieces and the date of completion. We do send an email to all of our delivery customers with the same information after the pickup. Again I have no records of any pants provided to our driver. So I regretfully can not offer any reimbursement for such garments.
Thank you for taking the time to share your concerns with us. I do apologize that we were unable to come to a resolution that you were satisfied with. I did follow up with your wife immediately after I received an email about her initial complaint. I had looked into this matter and explained...
the results of our investigation prior to August 11th. As part of the investigation process I inspected the pants in question that appeared to have some bleaching or color pull on the backside of the pants. As I explained we do not have bleach in any of our facilities. We do have chemicals that could potentially pull color however they are isolated to one station. That chemical is also only administered by production manager for spotting purposes. Your pants we never sent for spotting and we never exposed to any chemicals that could cause color loss. As a result of my finding I declined a claim of damage because we are not responsible. I received another call a few days after and when I called back I spoke with your wife again she express that you would like to meet in person but are not available until after 5pm. After explaining that I am not available in the evenings I offered my cell phone number as a way for you to reach me. After we spoke on multiple occasions you were not satisfied with the results and did not allow me to offer any explanation. I then spoke production manager as she inspects each piece prior to placing in the machine. She did recalled there being damage prior to the cleaning process. She recalled these specially because she had placed a hand written note on this garment abut the spot. We spoke again and I then took more time to question our customer service rep at the front counter. She did not recall situation because at this point a month had passed. I made every effort to try to substation that we could have caused this damage and I could not. So I apologize again that you are not happy with the resolution but I regretfully can not offer you any compensation.