I am rejecting this response because: Attached is a copy of my last email to Wedding Day which, for the third time, went completely ignoredQuite honestly, I don't know if the receipt says non-upgradeable or not as I have yet to be provided a copy (for the 2nd time), but even if it does the salesperson has a responsibility to explain this to customers and Charley did not explain this to myself or my husbandIt would have affected our decision to purchase the diamondAt the least, the store should apologize and attempt to remedy the situationInstead, all I see in these replies are allegations that I'm wrong and a "tough luck" toneThat's bad business and indicative of exactly the type of customer service behavior I'm complaining ofWhen I spend over $with a company, I expect much betterAs Mike seems completely unwilling to compromise, I will have to pursue other legal remedies and plan to contact the Attorney General's office for additional options/guidance
The customer was aware that they were purchasing a diamond that was non-refundable, non-upgradableWe went above and beyond trying to find a diamond that she wanted and was willing to work with her on exchanging her diamond for a different shapeOnline pricing will always be different from what you will find in brick and mortar storesWe have offered to the client a copy of the signed receipt stating that there is no upgrade and can provide it here as well If you have additional questions don't hesitate to ask.Mike ***General ManagerWedding Day Diamonds
Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ We apologize for the issues Ms [redacted] is having with her ringAt the time of purchase, all of our jewelry included a year maintenance warrantyOur warranty did not change to include a lifetime of free maintenance until That being said, we will take care of this repair for Ms [redacted] and make sure she is not charged for the repairs needed at this time Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/24) */ Closing case due to no response from the consumer after business respondedlra
To Whom It May Concern,Thank you for the clarification on your original message to usIn regards to our ads, we are unaware of any other jeweler in the StCloud area that carries lab grown diamonds as part of their basic inventoryWe are aware that any jeweler can bring them in on special cases for individual clients or may have a few different options in stockHowever, our business model is to inventory vast amounts of both earth mined and lab grown diamonds so any client that walks into our store will have all the choices available and they are given the opportunity on the spot to compare them side by sideIf a jeweler waits to bring them in or has a limited inventory to begin with, it does not offer the client the same choices that Wedding Day Diamonds is able to offer and confidently advertise in the areaThis being said, we have new ads being created right now for April and the current ads running will be rotated out Sincerely, Erin [redacted] , Wedding Day Diamonds Marketing
I am rejecting this response because:Per phone call with Mike he clarified that he is referring to the Earth mined stones and lab grown stonesThe reference to natural stones was a mistake
I am rejecting this response because: Attached is a copy of my last email to Wedding Day which, for the third time, went completely ignoredQuite honestly, I don't know if the receipt says non-upgradeable or not as I have yet to be provided a copy (for the 2nd time), but even if it does the salesperson has a responsibility to explain this to customers and Charley did not explain this to myself or my husbandIt would have affected our decision to purchase the diamondAt the least, the store should apologize and attempt to remedy the situationInstead, all I see in these replies are allegations that I'm wrong and a "tough luck" toneThat's bad business and indicative of exactly the type of customer service behavior I'm complaining ofWhen I spend over $with a company, I expect much betterAs Mike seems completely unwilling to compromise, I will have to pursue other legal remedies and plan to contact the Attorney General's office for additional options/guidance
The customer was aware that they were purchasing a diamond that was non-refundable, non-upgradableWe went above and beyond trying to find a diamond that she wanted and was willing to work with her on exchanging her diamond for a different shapeOnline pricing will always be different from what you will find in brick and mortar storesWe have offered to the client a copy of the signed receipt stating that there is no upgrade and can provide it here as well If you have additional questions don't hesitate to ask.Mike ***General ManagerWedding Day Diamonds
Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ We apologize for the issues Ms [redacted] is having with her ringAt the time of purchase, all of our jewelry included a year maintenance warrantyOur warranty did not change to include a lifetime of free maintenance until That being said, we will take care of this repair for Ms [redacted] and make sure she is not charged for the repairs needed at this time Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/24) */ Closing case due to no response from the consumer after business respondedlra
To Whom It May Concern,Thank you for the clarification on your original message to usIn regards to our ads, we are unaware of any other jeweler in the StCloud area that carries lab grown diamonds as part of their basic inventoryWe are aware that any jeweler can bring them in on special cases for individual clients or may have a few different options in stockHowever, our business model is to inventory vast amounts of both earth mined and lab grown diamonds so any client that walks into our store will have all the choices available and they are given the opportunity on the spot to compare them side by sideIf a jeweler waits to bring them in or has a limited inventory to begin with, it does not offer the client the same choices that Wedding Day Diamonds is able to offer and confidently advertise in the areaThis being said, we have new ads being created right now for April and the current ads running will be rotated out Sincerely, Erin [redacted] , Wedding Day Diamonds Marketing
I am rejecting this response because:Per phone call with Mike he clarified that he is referring to the Earth mined stones and lab grown stonesThe reference to natural stones was a mistake