Complaint: [redacted] I am rejecting this response because:thete us the sime detail that was left out and that is how I the customer was treTed when the so called owner came to my residenceAs he stayed to me in my yard when looking over the Damage " it is the home owners responsibility" that upset me and I had every right to be at that pointFor him to stand there and tell me he will do the raptors after what he had just said to me was no longer acceptableThey made the situation escalate to this point by trying to avoid any responsibility and tell me I had to pay for the repairsThey did the damages now why would I have to fix what they did? I thought I paid a professional the first time.never the less it's back and forth at this pointIf the owner had every intention on doing the repairs and taking responsibility then why does the email from Chris state that it is my responsibility and says not one word that Monroe fireplace would be accountableThe issue could have been resolved already if it was that simpleWhen I said I would have a contractor come and give me a proper estimate I also informed them of a surgical procedure I was having doneSadly it is not something I can just put off because of negligence from themMajor back surgery is my priority right now and my recovery is focused on such I did let peg know it would get done right away and as soon as I could I would get the estimateI however filed the complaint with the Revdex.com after the person who describes himself as the owner stood in my yard and told me to my face that he didn't see an issue and tried putting it off on myself again to pay for itWhen he said he was going to do the repairs after that I was just put off by thatHe is not a licensed and bonded home repair tech or builder and after the kind of workmanship I have been looking at I certainly don't want an unqualified person using power tools around gas linesSo, yes I was upset it disgusts me that as the owner his response to the damages were it is within the area of the old vent and it is your problem not ours!!! I walked away and avoid further conflictHowever I will stop my recovery and call contractors out and get him the estimates if I have any complications or get injured further after I told them already it would have to wait until I could be mobile I will hold them responsible for that as well .I just wanted a resolve for the company to accept responsibility for the damages and make a peaceful closeBut sounds to me the owner is continuing to push back by his answer neither being honest about what he said.I will send the estimates as soon as I get themBut he is not welcome on my property anymoreI'm just disgusted that he is taking zero responsibility Sincerely, [redacted]
I recently purchased Monroe Fireplace in March of As stated in Ms [redacted] complaint the fireplace was installed in November of I was made aware of the issues regarding the installation of the fireplace at the [redacted] residence in July of I made arrangements for Chris, one of our technicians, to go to Ms [redacted] home to assess the installation, and damages that would need to be addressed Chris returned with pictures and noted that there were several flaws left in the siding around where the location of the old termination cap was He also noted that the silicone that was used was high heat, as it needed to be since it was in contact with the fireplace termination This silicone is not paintable We received an email from Ms [redacted] that she was displeased and irritated with Chris’ visit and his demeanor towards her I talked with Chris and he stated that communication with her was difficult due to her frustration towards the installation At that time I was leaving for vacation, but had Peg, an assistant that is in my office, stay incommunication with Ms [redacted] via phone and email She arranged a time in which I would go out and discuss a resolve to the issues I went to Ms [redacted] residence on August 31st I spent some time allowing her to express her dissatisfaction with the installation and what she felt needed to be addressed I apologized for the poor workmanship, and assured her that we would handle the issues I then began measuring and discussing with her how we would propose to fix the siding and area affected around the cap At this point Ms [redacted] was not willing to discuss the repair, but to continue to complain about the installation I finally asked her how she wanted it to be fixed, and she replied “I just want it fixed” and walked away returning to the house I finished measuring and compiling information to obtain a bid to have the back side of the fireplace chase repaired I determined that it would be best to replace the siding on the entire back side of the chase I went to the door to discuss the plan with Ms [redacted] At that point she just told me that she would be getting her contractor out to look at it as well By the time I returned to the office that afternoon Ms [redacted] sent the following email to Peg in our office;From: [redacted] @yahoo.com < [redacted] @yahoo.com>Date: Mon, Aug 31, at 12:PMSubject: Re: Fireplace house damagesTo: Peg C Peg,I'm going to have a contractor come out and give me an an estimateI'm not going to argue thedamages any furtherI want it done by a professional!It needs to look like it did before the installAnd let me make myself clear since it sounds like thereis a debate going onI do t expect the same vent but I do expect a professional job with no damagesto my sidingOr paint The home was just finished being painted the same year the fireplace was installed I am not nor was I ever asking for anything other than the damages to be repaired and forthe wall to look like it did prior to install Therefore at this stage I think the person who needs to do the work needs to be a licensed contractor who is aware of building codesI will get my estimate from a contractor I've never used and one I have and I guess go from there.Thank you for your time But I'm not going to sit here and defend the fact that the work was done under parThe vent plateneeds to also be done professionally to replace the siding and leave the rest as is with the mismatched screws and the massive amount of silicone caulking is not acceptable to meSent from my iPhone Peg responded to her with the following email;Peg C
Complaint: [redacted] I am rejecting this response because:thete us the sime detail that was left out and that is how I the customer was treTed when the so called owner came to my residenceAs he stayed to me in my yard when looking over the Damage " it is the home owners responsibility" that upset me and I had every right to be at that pointFor him to stand there and tell me he will do the raptors after what he had just said to me was no longer acceptableThey made the situation escalate to this point by trying to avoid any responsibility and tell me I had to pay for the repairsThey did the damages now why would I have to fix what they did? I thought I paid a professional the first time.never the less it's back and forth at this pointIf the owner had every intention on doing the repairs and taking responsibility then why does the email from Chris state that it is my responsibility and says not one word that Monroe fireplace would be accountableThe issue could have been resolved already if it was that simpleWhen I said I would have a contractor come and give me a proper estimate I also informed them of a surgical procedure I was having doneSadly it is not something I can just put off because of negligence from themMajor back surgery is my priority right now and my recovery is focused on such I did let peg know it would get done right away and as soon as I could I would get the estimateI however filed the complaint with the Revdex.com after the person who describes himself as the owner stood in my yard and told me to my face that he didn't see an issue and tried putting it off on myself again to pay for itWhen he said he was going to do the repairs after that I was just put off by thatHe is not a licensed and bonded home repair tech or builder and after the kind of workmanship I have been looking at I certainly don't want an unqualified person using power tools around gas linesSo, yes I was upset it disgusts me that as the owner his response to the damages were it is within the area of the old vent and it is your problem not ours!!! I walked away and avoid further conflictHowever I will stop my recovery and call contractors out and get him the estimates if I have any complications or get injured further after I told them already it would have to wait until I could be mobile I will hold them responsible for that as well .I just wanted a resolve for the company to accept responsibility for the damages and make a peaceful closeBut sounds to me the owner is continuing to push back by his answer neither being honest about what he said.I will send the estimates as soon as I get themBut he is not welcome on my property anymoreI'm just disgusted that he is taking zero responsibility Sincerely, [redacted]
I recently purchased Monroe Fireplace in March of As stated in Ms [redacted] complaint the fireplace was installed in November of I was made aware of the issues regarding the installation of the fireplace at the [redacted] residence in July of I made arrangements for Chris, one of our technicians, to go to Ms [redacted] home to assess the installation, and damages that would need to be addressed Chris returned with pictures and noted that there were several flaws left in the siding around where the location of the old termination cap was He also noted that the silicone that was used was high heat, as it needed to be since it was in contact with the fireplace termination This silicone is not paintable We received an email from Ms [redacted] that she was displeased and irritated with Chris’ visit and his demeanor towards her I talked with Chris and he stated that communication with her was difficult due to her frustration towards the installation At that time I was leaving for vacation, but had Peg, an assistant that is in my office, stay incommunication with Ms [redacted] via phone and email She arranged a time in which I would go out and discuss a resolve to the issues I went to Ms [redacted] residence on August 31st I spent some time allowing her to express her dissatisfaction with the installation and what she felt needed to be addressed I apologized for the poor workmanship, and assured her that we would handle the issues I then began measuring and discussing with her how we would propose to fix the siding and area affected around the cap At this point Ms [redacted] was not willing to discuss the repair, but to continue to complain about the installation I finally asked her how she wanted it to be fixed, and she replied “I just want it fixed” and walked away returning to the house I finished measuring and compiling information to obtain a bid to have the back side of the fireplace chase repaired I determined that it would be best to replace the siding on the entire back side of the chase I went to the door to discuss the plan with Ms [redacted] At that point she just told me that she would be getting her contractor out to look at it as well By the time I returned to the office that afternoon Ms [redacted] sent the following email to Peg in our office;From: [redacted] @yahoo.com < [redacted] @yahoo.com>Date: Mon, Aug 31, at 12:PMSubject: Re: Fireplace house damagesTo: Peg C Peg,I'm going to have a contractor come out and give me an an estimateI'm not going to argue thedamages any furtherI want it done by a professional!It needs to look like it did before the installAnd let me make myself clear since it sounds like thereis a debate going onI do t expect the same vent but I do expect a professional job with no damagesto my sidingOr paint The home was just finished being painted the same year the fireplace was installed I am not nor was I ever asking for anything other than the damages to be repaired and forthe wall to look like it did prior to install Therefore at this stage I think the person who needs to do the work needs to be a licensed contractor who is aware of building codesI will get my estimate from a contractor I've never used and one I have and I guess go from there.Thank you for your time But I'm not going to sit here and defend the fact that the work was done under parThe vent plateneeds to also be done professionally to replace the siding and leave the rest as is with the mismatched screws and the massive amount of silicone caulking is not acceptable to meSent from my iPhone Peg responded to her with the following email;Peg C