Monroe Infrared Technology, Inc.

Initial Business Response /* (1000, 9, 2015/07/14) */
Contact Name and Title: [redacted] Agent
Contact Phone: (XXX)XXX-XXXX
To whom it may concern;
[redacted] agreed to purchase a 2004 Kia Optima on March 25, 2015 for the sum of [redacted] with [redacted] paid down and [redacted] financed a [redacted]...

insurance/repair policy was purchased making the total to carry including the service fee [redacted] Monthly payments of [redacted] were agreed upon. The first payment was due on April 14,2015. On April 25, 2015 Ms. [redacted] only had [redacted] , the brought in [redacted] on May 02,2015. That was the last correspondence Gray Motor Co. had with Ms. [redacted].
Ms. [redacted] then changed her number or would not answer any of our phone calls. We later learned that she had move to the Kansas City area on June 14, 2015. At that point I, [redacted] went to Blue Springs, Mo VIA GPS signal and retrieved the vehicle. Upon retrieving the car, I then discovered that the car had been completely trashed. Ms. [redacted] then informed me that the vehicle had been stolen and then retrieved.
The car was then driven by myself, [redacted] to Gray Motor Co., 711 S. Glenstone Springfield, Mo. 65802 with all belongings still inside the vehicle and it still to this day remains there.
Ms.[redacted] was then told to come get her personal belongings, which she has yet to do at this time.
We have yet to be contacted by any attorney on any occasion, as stated by Ms. [redacted].
We are requesting the repossession fee that she agreed to pay. Since she has also been difficult in this matter we will also be seeing restitution for the damages done to the vehicle.
At no time has Ms. [redacted] been denied any of her personal belongings. We have documentation of everything that has been said between Ms. [redacted] and ourselves, including text messages. At one point Ms. [redacted] stated that she was sorry for doing us wrong and she had the [redacted] but only if she could have the car back. We even offered to let her pay the [redacted] repo fee and catch up on the past due payments, in which she declined, so that offer was then taken off the table.
She has since text numerous times stating that she lost her job, is now homeless and needed a vehicle . Although we have compassion for Ms. [redacted] we are done dealing with her.
She needs to come get her personal belongings and leave our company alone. We tried to help her and in the end we got burned quiet severely. The repairs on this vehicle will cost more than the vehicle is worth.
Now she is trying to ruin our good name and reputation. We have all our records and messages if you would like to see them, we are more than willing to share them with you.
I hope that this matter can be resolved peacefully and keep our business in good standings with the Revdex.com and the community.
Thank You,
[redacted]
Gray Motor Co., LLC
Initial Consumer Rebuttal /* (3000, 11, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is first time we have been td that our personal property without having to pay [redacted] dollars.Nowwe will go and get our possessions and we were sorry the car was stolen but as for their good standing reputation, their vehicles performance speaks for itself.and out of the two cars we got from them they both coMostly broke down within their first week of purchase. If we are allowed our property I would be happy with this resolution, but will believe it when it happens.