Monroe Medi-Trans Inc

In *** *** signed up and attended one class for her EMTcertificationOn 03/16/the patient'shusband came our office to discuss this matterAfter further review and discussion with the students husband on03/16/all charges were removed and account was now at a zero balanceThe
students husband was notified on03/20/that due to *** only attending one class we were dropping the fees for the class and the account wassatisfied.Sincerely,Lara ** ***, CACDirector of Contracting/Compliance and Reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want to say that I did in fact get a very nice phone call from the staff member that had been on vacation. She apologized several times for not getting back to me earlier. If the person answering the phone (that I left messages with) had told me the person I needed to speak to was on vacation, I would have waited to file my complaint. I'd also like to add that as a school bus driver for special needs students, for the past 25 yrs, I am familiar with unexpected delays during a run. We have dispatchers that contact all the affected parties when there is a delay getting a student to their destination on time. Your dispatchers should have called the hospital social worker (as she had requested) along with The Highlands, to keep everyone up to date on what was going on.  I'll send out  the payment of $75.00 in the next day or two.
Regards,
[redacted]

Please see attached letter in regards to the concern. Thank you ,Lara Dear [redacted]:This letter is in follow up to the letter received on 04/24/2017 regarding a concern for a transport provided to [redacted] the customer's father. First and foremost, we would like to apologize for management not...

being able to get backto [redacted] in a timely manner as that manager was on vacation when the messages were being sent to me and the biller didnot make her aware of this. We have since been in contact with [redacted] to let her know the reasoning for the delay ongetting back to her. We have spoken with our staff to make sure to keep clients informed if an immediate call will notbe made back.Regarding the transport that occurred on April 4th, we did a full investigation to clearly see what transpired during thetransport. In this case, we found that we were providing transportation to two clients. We arrived to the facility(Strong) early for pick up and proceeded to load the clients on the vehicle. We had two different drop off locations, onebeing at [redacted]s and the other at [redacted] Pittsford. We found that during the firstdrop off location we were delayed for about 32 minutes due to the facility needing to bring a key to unlock the door tolet us in. This was not mentioned to us during the scheduling of the transport. Unfortunately, this is what caused thedelay Mr. [redacted]'s transport which was not due to Monroe. We agree with the daughter that the delay was not causedby her or her father.Due to the circumstances on this account Monroe is willing to offer the patient a discount on the services of $ 62.00which would leave a balance due of $75.00.Thank youLara C[redacted], CACDirector of Contracting/Compliance and Reimbursement