Monroe Wheelchair

Dear Sirs:My research on this customer produced the following information:1-The wheelchair was delivered on April 19,2017.2-The wheelchair was ordered by *** ***. 3- We have medical documentation signed by ***'s doctor on file to justify the wheelchair and accessories. 4- A KLightweight wheelchair was ordered. We provided a free upgrade to a KHigh Strength Lightweight wheelchair.5- The following accessories were ordered and provided with the wheelchair; Eadjustable height arms, Eanti tippers, ECushion, and Eback. 6- At the customers request the wheelchair was picked up on July 19, 2017. 7- In June of we received notice that a complaint had been filed with *** by the customer regarding the co-pay bills. We addressed each of those complaints to the full satisfaction of ***. NO action was required on our part.8- Without knowing what *** *** supplied I am unable to comment on whether or not they supplied the same item.9- We are contracted with *** for specific rates for all of the products we provide. We billed at those rates and no more. The bills the customer has received are co-pay bills and exactly the amounts we are legally permitted to bill a *** subscriber. Based upon these findings we have done nothing wrong in regards to the billing and all monies billed to this customer are due. We will be happy to give the *** ** *** the we inadvertently picked up to the customer. I trust this addresses this Revdex.com complaint to your satisfaction. Sincerely,Doug W***President

Dear Sirs,Thank you for notifying us of this complaint.  It is always our goal to provide 100% customer satisfaction.  When we fall short of that goal the only way we are able to address it is if we are notified.  Unfortunately without specific customer information I am not going...

to be able to provide a detailed response.  If you are able to give me the customer's first and last name I will be able to identify exactly what we furnished to this customer, which will then help me provide the [redacted] Choice contracted rates for that product.  If you can also provide the make and model of the chair supplied by [redacted] I will be able to determine whether it is the same or different than what we supplied.   Thanks so much.Doug W[redacted]President

Dear Sirs, Please see the attached documents that support our attempts to address the complaints of [redacted]. Monroe Wheelchair has explained the financial elements of the order as well as the insurance process to [redacted] no less than 5 times.  Sadly this may be a situation where no...

matter how many times we explain things she won't be happy. Our position is that we have done nothing wrong and haverepeatedly try to resolve the matter.  I trust this adequately addresses the Revdex.com complaint. My best, Doug [redacted]President