Monroeville Dodge

The following complaint has been resolved with Mrs [redacted] Both parties have reached an agreement to settle this complaintWe strive tomaintain the highest level of customer satisfaction as possible at all timesand always try to make an effort to show our willingness to go the extra yard.Please fill free to contact [redacted] *** Sales manager at anytime in the future regarding this matter .It is our position that our company will file this issue asclosed for we have come to a resolution with Mrs [redacted] Thank you, [redacted] ***Sales ManagerMonroeville Dodge

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately, both the address & zip code are inaccurate on the document that you have attached to your response that confirms my cancellation dateFurthermore, I will maintain that I have never been informed of the time that it would take for this transaction to completeBecause of the inaccuracy of both your response and the inaccuracy of my residence (based on your attachment from Protecive Insurance), I will will be declining your this response until the check hits my lien holders account Thank you, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The customer has been scheduled for repairs along with a rental vehicle that will provided at no charge The customers vehicle is no longer under warranty through the manufacturer but I plan on doing the repairs at no charge to him under the provisions of Chrysler's out of warranty goodwill
adjustment policy I will follow up with the customer and let him know of our intentions to help him with the repairs and provide him with a rental vehicle as his is repaired

My name is Richard I bought a Dodge journey last year in December this year the battery went dead I had it towed on a Wednesday night I understand there was other Cars in front of Me . I called the next day a** if they could look at the car they told me no I called Saturday S if they can look at the car they said they would I called at and are today this about They told me the battery is dead is 245 .00 Fix it so they had my car Wednesday night they were close Thursday Friday Saturday Sunday port Monday I picked it up if they would a check the battery on Thursday I could have triple pay come out with a battery put in labor for 135 hours you guys are pretty rip off when it comes to fixing stuff on cars So the next time I'll make sure if I break down I'll call the dog still a shop up and have it go to my record a grudge This is something else I have to wait 5 days to get my car back PS on pistzoff if you company to the woman is sold us the car told me 4 by 8 sheet a ply wood would fit in She said don't worry about it in a fit so what happened a month later I go to home depot and get 7P supply would have to put him on a roof so never by car there again kaka pornic is the best place to go that's right at my other corps because every time I go there they force me into course I don't wanna buy I did wanna buy journey I want to buy a Van the next time the listen to me if they can't get what I want other somewhere else you know force people in find stuff you're not making the car payment I am there is want to profit I clawed her up about the car she said she would talk to somebody about it but she didn't she's done with us PS treaty customers with respect if you can't do something don't do it and forced men to the stuff.

To Whom it may concern,The cancelation of the extended warranty has been process on 1/30/2015 as per customers request. Customer was informed that it can take up to 6 to 8 weeks for the check to arrive to the lien holder.I have included a copy of the cancelation for your review and anticipate a...

refund check within 1 week.Sincerely[redacted]General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately, both the address & zip code are inaccurate on the document that you have attached to your response that confirms my cancellation date. Furthermore, I will maintain that I have never been informed of the time that it would take for this transaction to complete. Because of the inaccuracy of both your response and the inaccuracy of my residence (based on your attachment from Protecive Insurance), I will will be declining your this response until the check hits my lien holders account.   
Thank you,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I SPOKE TO THE CUSTOMER ON 02/01/17 AND HE AGREED TO BRING THE VEHICLE BACK IN FOR FURTHER TESTING AT NO ADDITIONAL CHARGE.  I INFORMED HIM THAT WHAT HE HAS PAID ALREADY WILL BE TAKEN INTO CONSIDERATION FOR ANY ADDITIONAL REPAIRS.  THE APPOINTMENT HAS BEEN SET FOR MONDAY 02/06/17.

["Although she had someone else drop the vehicle off,  she
states that we were informed to check the brakes again."  I would like to note
that my boyfriend, [redacted], who dropped off my vehicle, is a [redacted]
police officer.  [redacted] would have no reason to make up the explanation he
received from the technician, nor would he, given he has taken an oath to serve
the [redacted] municipality.  I attached pictures
of the damage to my brake pads and rotors.  As you will see, the rotors
are severely scratched, and the brake pads have pieces along the edges that
have chipped off.So, I would like to
reiterate my previous desired settlement: Monroeville Dodge has a responsibility
to refund the $231.99 paid for the first service appointment.  Given [redacted]’s request to check the brake pads and rotors in September,
which was not done, I feel the full refund of 231.99 is fair.  Additionally, Dodge has a responsibility to pay for the replaced brake
pads, and rotors which were $484.87 ($671.85 less the charges for the oil
change).  Given the damage shown
in the pictures, this is fair.]
Regards,
[redacted]

The following complaint has been resolved with Mrs. [redacted]. Both parties have reached an agreement to settle this complaint. We strive tomaintain the highest level of customer satisfaction as possible at all timesand always try to make an effort to show our willingness to go the extra yard.Please...

fill free to contact [redacted] Sales manager at anytime in the future regarding this matter .It is our position that our company will file this issue asclosed for we have come to a resolution with Mrs. [redacted]. Thank you,[redacted]Sales ManagerMonroeville Dodge

As per [redacted]'s warranty policy, pictures of the wheels have to be submitted for their approval.  The customer had two wheels that they had a concern with.  [redacted] covered one of the wheels because it was a manufacturer defect.  The other wheel, unfortunately was not covered...

because it was damaged and not a defect.  Because the wheel is a specialty wheel, and where the damage is it cannot be repaired.  The vehicle also had a software update available to one of the modules.  As per [redacted] we are to update the modules while the vehicle is here for service to enhance customer satisfaction and potentially eliminate problems that may arise in the future.  Unfortunately, there are times where the module crashes during this update and will not respond to further updates or repairs.  We took care of all of repairs needed as a result of the module crashing.  We where only able to program the only key that we had at the time.  Although I understand the customers frustration, we did everything we could to try and take care of all the issues that the customer had.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I agree with the refund for the initial Monroeville
Dodge service invoice of $231.99.  You
can send the check to [redacted]However, I vehemently disagree that this matter
is closed.  If the brake material was defective, how was that
not uncovered when I took my car to Monroeville Dodge’s body shop in June???As stated in Monroeville Dodge’s previous
response, “the pictures presented by the
customer show a defect in the brake material.  Because of this we will not
pay for replacement of the brake pads and rotors that where installed elsewhere
and consider the matter to be closed.” 
What I gathered from that statement is that a defect in the brake
material releases Monroeville Dodge of any liability to replace the defective
parts?  A defect in the brake material
should not hold the consumer liable for the costs to repair/replace.  I don’t understand how a defect in the brake
material is a justifiable claim that releases Monroeville Dodge of any
liability to reimburse the cost to replace the defective brake pads and
severely damaged rotors, regardless of which shop replaced and installed the
rotors and brake pads, because they were “defective.”If you meant that Dodge won’t reimburse the cost because
I used a different shop, I’d like to reiterate my original complaint: “Being
that I took my car to Dodge on two separate occasions regarding the same issue,
within a couple months of one another, in which the repairs, or lack thereof,
did not correct the original complaint of shaking/pulsation, I don't feel that
Dodge deserved my business, nor do I trust the body shop to service my car. So,
I took the prudent approach to have another shop perform the services. NTB had
to replace both front brake rotors, and all my brake pads needed replaced.”I would
like to, again, reiterate my previous desired settlement: Monroeville Dodge has
a responsibility to pay for the replacement of the defective brake pads and
rotors which were $484.87 ($671.85 less the charges for the oil change). Given
the damage shown in the pictures, this is fair.
Regards,
[redacted]

I CALLED AND SPOKE TO MS. [redacted].  ACCORDING TO HER FILE THIS ISSUE HAS ONLY BEEN ADDRESSED ON ONE OTHER OCCASION IN AUGUST OF 2016.  I OFFERED TO LOOK AT THE VEHICLE AT NO CHARGE TO HER AND GIVE HER AN ESTIMATE FOR REPAIRS PRIOR TO ANYTHING BEING COMPLETED.  I HAVE INFORMED HER THAT I WILL DO EVERYTHING POSSIBLE TO FIND THE PROBLEM AND KEEP COSTS AS LOW AS POSSIBLE.  SHE SEEMED SATISFIED WITH MY RESPONSE AND WILL BE SCHEDULING FOR FURTHER DIAGNOSIS.

There was a man who approached practically attacked us in the parking lot. We had questions for this young man about a dodge van. The man told us that he was only there because his uncle is the owner of the Monroeville Dodge dealership. He has never sold a car and had no idea of the spec or prices of the vehicle.Each time we asked a question he had to go into the dealership to find out the answer. We asked several times to have a different sales person but there was no one who could help us. We were frustrated and went in to talk to his Uncle and His Uncle was screaming at us as loud as he could. The salesman only wanted us to come into the dealership to sit and talk to his uncle. He had a horrible smell of liquor on his breath, he was swaying back and forth. I am the owner of a large company and I own 11 vehicles. I have never been treated so poorly.

I would not recommend Monroeville Dodge

Review: When going to purchase vehicle I asked how much and the sales man told me price depends on zip code and credit score. I proceeded to tell the salesman that I came to that specific dealership because my friend has a [redacted] that she purchased from there and I like how roomy they are and that the windows on the door roll down. The van that I wad told they had just got in from a trade and had not been serviced yet. After negotiating the price ( which was overpriced) I got into the van and realized on the way home that the windows did not roll down, it was almost 10 pm do I decided to go back the next day. I got to the dealership the next day and asked if I can swap the van for the other van that the windows rolled down ( the other van had more miles) since it was less than 24 hours. I was told that it was not possible since the paper work was sent to the bank last night. I asked how they could send paperwork at 10 pm, they stated they did. I then asked them to tell me how much the van was and the salesman said he didn't know he had to ask the manager. The manger told him to say it was sold. I then asked why it did not have a sold sign like the other vehicles and why it was still in the front with the show cars, I got no answer. I had my sister call and ask about the van because it was on the June 28th [redacted] and the woman she spoke to told her that they had more vans and that particular van they just got in on a trade and it had not been serviced yet and they are not allowed to sell a vehicle that has not been serviced because it may have problems and need to go to the auction. She also said that the company did not put the vehicle on the website for that reason and she did not have a price. My sister told her she was looking at the van in the book and that the price of 15,995 was on it. The sales lady stated she would get more information and call her back.Desired Settlement: I would like to have a van with the windows that roll down like I requested and the actual price that is quoted for the vehicle.

Business

Response:

Customer satisfaction is at the top of our list, we strive everyday to keep it at its best. We constantly train and remind our employees to do just that. The variables that exist to make a vehicle purchase are many and many are really decided by the state laws, bank requirements, ones credit history and what is really negotiated at that moment, that day of the sale . Ms [redacted] came back in to our dealership a day after she had made an agreement to purchase asking to back out of her deal.We kindly explained to her that our company has a no return policy and other avenues were possible such as trading out or possible first payment assistance. Ms [redacted] declined. After some conversation with Ms. [redacted] about all the possibilties we decided to make an exception and allow her to back out and return the vehicle.

Review: My 2014 Dodge Charger began having problems when I was braking. Whenever I pressed the brake pedal to slow down or stop, the steering wheel and front of my car would shake. The more forcefully I pressed on the brake, the more violently the front of my car and steering wheel would shake. I took my car to the Monroeville Dodge body shop to have my car assessed and repaired so that the front of my car and steering wheel would no longer shake violently when I braked.

On June 26, 2015 my car was serviced at the Monroeville Dodge body shop; services performed include: "A - MPI multi-point inspection... B-D: "flash software.." E: perform four wheel brake inspection: customer states brake pulsation when braking, check and advise, BI perform four wheel brake inspection, resurfaced front brake disc rotors due to brake pulsation. sanded and glazed front brake pads, check - ok. Tire rotation adjust air pressure," per the invoice. I paid $231.99 in total for the aforementioned services.

On September 21, 2015 my car was brought back to the Monroeville Dodge body shop as I received a recall notice advising that my car be evaluated at a Dodge body shop. During that service appointment, my boyfriend, Brad Martin, requested the mechanics to again look at the car's brakes and rotors because the steering wheel and front of the car was still shaking/pulsating when braking. Whenever the body shop completed the service, one of the guys in the body shop office informed Brad that the car was fine for the recall notice, and for the continued problem with pulsation, he explained that when traveling at higher speeds your brakes heat up and the shaking/vibration/pulsation was normal.

On October 19, 2015 I took my car to [redacted] Monroeville for an oil change. I also asked that they take a look at the brake pads and rotors, as I was still having the issue with shaking/pulsation in the front of my car and steering wheel when I braked. After [redacted] had performed the oil change and assessed my brake pads and rotors, the service representative asked me to come out to the shop so that I could visually see the damage to my brake pads/rotors. The [redacted] rep prefaced the explanation of the damage to my brake pads/rotors by saying, "whoever worked on your rotors/brakes didn't know what they were doing." Small parts of the edges of all brake pads were chipped off, the rotors had scratches along the edges, amongst other things. The service rep at [redacted] asked if I wanted to have the repairs performed at [redacted] or if I wanted to take my car back to the Dodge body shop. What assured my decision to have my car serviced at [redacted] was the fact that Dodge had the opportunity to assess the brake pads and rotors a month prior in order to ensure that the brake pads/rotors were not damaged, scratched, etc. but instead the body shop either didn't check the rotors/brake pads, or they performed a cursory review, failing to identify the damage. I know this because I spoke to Ron in the service department who told me that there was no note in their records for the September 21 appointment regarding brake or rotor assessment, and if they had performed an inspection, I would have been charged for it. Being that I took my car to Dodge on two separate occasions regarding the same issue, within a couple months of one another, in which the repairs, or lack thereof, did not correct the original complaint of shaking/pulsation, I don't feel that Dodge deserved my business, nor do I trust the body shop to service my car. So, I took the prudent approach to have another shop perform the services. [redacted] had to replace both front brake rotors, and all my brake pads needed replaced. I paid $671.85 for the aforementioned services. The [redacted] service rep had me keep the replaced parts as evidence of the damage.Desired Settlement: I brought forward 1 complaint to Monroeville Dodge: whenever I braked to slow down or stop, the steering wheel and front of my car would shake. Over the course of a little over 4 months; my car had a service appointment to correct the problem, an additional inspection to verify the problem had been corrected after 3 months, and 1 month later in order for the problem to be corrected all brake pads needed replaced, as well as the front rotors. Monroeville Dodge has a responsibility to refund the $231.99 paid for the first service appointment, and pay for the replaced brake pads, and rotors which were $484.87 ($671.85 less the charges for the oil change).

Business

Response:

November 2, 2015To whom it may concern,After reviewing the file and paperwork in regards to Ms.

[redacted]’s complaint. Ms. [redacted] was

in initially on 06/26/15. At that time

we addressed a complaint of brake pulsation while braking. After

looking at the brakes the Technician determined that the front brake

rotors should be resurfaced and the brake pads be cleaned and deglazed. Ms. [redacted] was given a price and approved

repairs as estimated. The customer

returned on September 21, 2015 to have some recalls completed. Although she had someone else drop the vehicle

off, she states that we were informed to

check the brakes again. There is no

record of us being asked to check the brakes and no brake inspection was

completed at that time. I believe that

this has been a misunderstanding and because of that I have come to the

conclusion that we can do a partial refund of $100.00 for the brake service

performed at our facility in June of 2015. I feel that this is a fair offer given the

circumstances of Ms. [redacted]s complaint.Sincerely,Ron H[redacted]

Service Manager

Monroeville

Dodge

Consumer

Response:

["Although she had someone else drop the vehicle off, she

states that we were informed to check the brakes again." I would like to note

that my boyfriend, [redacted], who dropped off my vehicle, is a [redacted]

police officer. [redacted] would have no reason to make up the explanation he

received from the technician, nor would he, given he has taken an oath to serve

the [redacted] municipality. I attached pictures

of the damage to my brake pads and rotors. As you will see, the rotors

are severely scratched, and the brake pads have pieces along the edges that

have chipped off.So, I would like to

reiterate my previous desired settlement: Monroeville Dodge has a responsibility

to refund the $231.99 paid for the first service appointment. Given [redacted]’s request to check the brake pads and rotors in September,

which was not done, I feel the full refund of 231.99 is fair. Additionally, Dodge has a responsibility to pay for the replaced brake

pads, and rotors which were $484.87 ($671.85 less the charges for the oil

change). Given the damage shown

in the pictures, this is fair.]

Regards,

Business

Response:

After further

review, it has been decided that we will refund our initial charges to the customer

of $231.99. Or initial repairs to the

vehicle involved resurfacing the brake rotors and cleaning the brake pads in the

front of the vehicle. The pictures

presented by the customer show a defect in the brake material. Because of this we will not pay for

replacement of the brake pads and rotors that where installed elsewhere and

consider the matter to be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I agree with the refund for the initial Monroeville

Dodge service invoice of $231.99. You

can send the check to [redacted]However, I vehemently disagree that this matter

is closed. If the brake material was defective, how was that

not uncovered when I took my car to Monroeville Dodge’s body shop in June???As stated in Monroeville Dodge’s previous

response, “the pictures presented by the

customer show a defect in the brake material. Because of this we will not

pay for replacement of the brake pads and rotors that where installed elsewhere

and consider the matter to be closed.”

What I gathered from that statement is that a defect in the brake

material releases Monroeville Dodge of any liability to replace the defective

parts? A defect in the brake material

should not hold the consumer liable for the costs to repair/replace. I don’t understand how a defect in the brake

material is a justifiable claim that releases Monroeville Dodge of any

liability to reimburse the cost to replace the defective brake pads and

severely damaged rotors, regardless of which shop replaced and installed the

rotors and brake pads, because they were “defective.”If you meant that Dodge won’t reimburse the cost because

I used a different shop, I’d like to reiterate my original complaint: “Being

that I took my car to Dodge on two separate occasions regarding the same issue,

within a couple months of one another, in which the repairs, or lack thereof,

did not correct the original complaint of shaking/pulsation, I don't feel that

Dodge deserved my business, nor do I trust the body shop to service my car. So,

I took the prudent approach to have another shop perform the services. NTB had

to replace both front brake rotors, and all my brake pads needed replaced.”I would

like to, again, reiterate my previous desired settlement: Monroeville Dodge has

a responsibility to pay for the replacement of the defective brake pads and

rotors which were $484.87 ($671.85 less the charges for the oil change). Given

the damage shown in the pictures, this is fair.

Regards,

Review: On 6-20-2013 I walked into monroeville dodge to talk to someone about a new car. I had currently owned a 2011 [redacted]. I had received a sales call about a buy back program and was interested in seeing if I could get a lower payment on a new car. I did not NEED a new car. The sales manager was unprofessional and down right rude. He talked to me like I was a stupid girl who he seemed to think he could get over on.the car I was interested in was a DEMO with roughly 400 miles and a dent in the rocker panel. The original price was around $36,000 and that is was he wanted me to pay for a "used" car...He came back several times with different offers, offended me, offended the car I already owned and I ask him to not waste my time or his own. His last offer was "take it as is" with this payment! As is??? This is a wrecked car with 400 miles on it and u want me to pay full price and take it wrecked....I told him to [redacted] and left. I do apologize but he had me that mad. We got almost all the way home and miraculously they could do what I wanted. The terms were to fix the rocker panel and put a stripe kit on the car. I had to call dodge corporation and open a claim number and form a formally complaint to get my stripe even ordered because no one in that dealership has an ounce of professionalism. Today my payment from my old car came out of my checking account because it seems my loan has not been paid off yet. Upon calling them today it seems it took them 9 business days to send the payoff, yet my old car is on the lot with a sticker on it. As I find out the finance lady is my ex husbands new wife. I really hope that has nothing to do with the payoff taking so long. This is the 3rd dodge I have bought and have bought numerous other cars and have NEVER been treated so badly that I felt the need to contact you . They obviously don't care at all about their customers.Desired Settlement: I want my car paid off in full today, the $595 put back in my account since it took so long to pay off my old car and a whole new stripe kit for my car. They should all be put through a customer service class because none of them have an idea of how to treat someone. I nor anyone else I know will ever shop there again.

Business

Response:

Please be assured that Ms. [redacted] concerns have been addressed. The payoff on her trade was mailed out on 7/3/2013 using 2-day airmail thru UPS. Our tracking shows that [redacted] bank received and signed for it on 7/9/2013. I don't know what the delay was for the package to take 6 days? I can only assume that the holiday interrupted delivery.

As for the custom stripe kit, it was ordered on June 21st. the following day of purchase. As explained to Ms. [redacted], the stripe that she wanted us to duplicate on her trade had to be made by an outside vendor, which took approximately two weeks to manufacture. I did inform Ms. [redacted] on 7/8/2013 that it was finally complete and ready for installation at her convienence.

For the record please note that Ms. [redacted] has been treated no different than any other customer of ours. The fact that her x-husband is now married to one of our employees has no bearing on her transaction with Monroeville Dodge. We have made every effort to accommodate Ms. [redacted], UN fortunately with no avail. From the time of negotiations to present, Ms. [redacted] has been very difficult to do business with, but we will continue to accommodate her vehicle needs as long as she behaves in a civil manner.

Sincerely

General Manager

Review: On January 27th, 2015, I met with [redacted] to process my cancellation of an extended automotive warranty that was sold to me in August of 2014 when I purchased my 2013 [redacted]. The finance manager, [redacted] asked me to sign a blank document that required the account number of the lienholder and stated he would find the account number for me and would promptly process the refund to my lienholder. This has not occurred as of February 23rd, 2015.Desired Settlement: My desired outcome is that I recieve the refund for the warranty that belongs to myself and the leinholder as per the policy of the Dealership (Monroeville Dodge) who sold me the warranty and the insurance company who adminstrates the warranty.

Business

Response:

To Whom it may concern,The cancelation of the extended warranty has been process on 1/30/2015 as per customers request. Customer was informed that it can take up to 6 to 8 weeks for the check to arrive to the lien holder.I have included a copy of the cancelation for your review and anticipate a refund check within 1 week.Sincerely[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately, both the address & zip code are inaccurate on the document that you have attached to your response that confirms my cancellation date. Furthermore, I will maintain that I have never been informed of the time that it would take for this transaction to complete. Because of the inaccuracy of both your response and the inaccuracy of my residence (based on your attachment from Protecive Insurance), I will will be declining your this response until the check hits my lien holders account.

Thank you,

Review: I applied online and had a call back from [redacted] who told me I qualified for a loan and set an appointmrnt for me to see [redacted], her sales manager, she said she talked to him and I could buy a car, nothing real expensive but she talked to him and they could get me a car, I go out there the next evening and was denied, after being told all was good and what proof to bring, here the female I spoke to said [redacted] never did speak to [redacted] and he did not even know her she works at a call center, they led me to believe I was getting the loan and a car and all was well ust to deny me, I was so upset and hurt at this practice and they really had a "who cares" attitude toward me, I felt totally humiliated and embarassed, total lead me on to believe I was getting the car.THEN----that [redacted] had the NERVE to call my house voice mail the next day saying 'Hi, just checking how everything went and how your car is"...excuse me, the NERVE, I did not call her backDesired Settlement: not sure what I want done but this practice is totally rude and I am very upset and hurt they would do this to me and like I said they do not care at all, that [redacted] never even came over to talk to me, I feel they owe me something

Business

Response:

In response to the above referenced complaint we here at Monroeville Dodge sincerely strive to offer all customers the ability to purchase a vehicle from our company and make every effort possible to do so for all customers with all levels of past credit histories. Many times a customer is " pre-qualified" based on information at the time of phone contact only to find out at the point of the sale the customer does not quailify for a program to be "Approved". Unfortunately from time to time a customer may not meet the minimum requirements.

An alternative offer of obtaining a co-signor was suggested and upon review of that information given and credit history we still were not able to offer financing . We may add a third option was given to have the customer consider putting a large down payment. After exhausting all request a last and final suggestion was made to have Ms. [redacted] to touch base with our "Finance advisor " on Friday. It was our understanding that Ms. [redacted] was to contact us on Friday to make further efforts only to recieve this complaint. If we can assist in any other way please let us know.

Thank you,

[redacted] Sales Manager

Monroeville Dodge

###-###-####

Consumer

Response:

MY RESPONSE--------

I was advised she would call me I have to date not received a call, also when I was at the dealership I was told to ask for [redacted], which the female said he was there but not available, I believe her name was [redacted], when I requested to speak to [redacted] he made no effort to come over to talk to me, his handling was totally unacceptable,

I was never told I was pre-qualified, I was told that all was good come in and pick out a car, that is a far cry from what happened, now they are trying to switch the compalint on me, totally unacceptable practices and behivior, and to make natters worse, [redacted] made me feel like a toal it by 100% totally ignoring me and having the female tell me he never heard of me or the woman I spoke to who told me to come pick put a carthat all was good to go

Regards,