Monsoon children

Fwd: Return policyInboxx Revdex.com of Metro Washington DCJan (days ago)to me ---------- Forwarded message ----------From: [redacted] Date: Sun, Jan 25, at 2:PMSubject: Re: Return policyTo: Monsoon Accessorize Online Customer Services < [redacted] >Cc: " [redacted] > On Jan 25, 2015, at 7:PM, [redacted] > wrote: Jessica,No offense, but why are you not contacting them yourself? It would be helpful for me, since you presumably are a part of Monsoon, to contact them yourself? In response to your last sentence, yes you can help me further by pasting the email you provided to me when you replied back to me and add that email to the cc part of your email If you did not know, the email system allows you to jot only reply to me but add another person you would like to email your response to at the same time You see, the system is quite good at making things more efficient So for instance, since you requested I contact another part of your company with basically the same information, that you could have just as easily do by adding them to your response to me, you are I effect telling me to stop bothering you and start bothering another part of your company I am, of course assuming as a supervisor, you presumably would already be proficient at this new thing called email and so purposely NOT added the email to your response to me So there are two possible reasons, one you don't want to deal with me, which is exactly what your job is or you want to dump this on someone else Simply put, why don't YOU contact [redacted] for me, and make sure they ask what I have requested of you.Thank you for your non-assistance.**Sent from my [redacted] Sent from my ***On Jan 25, 2015, at 7:PM, [redacted] > wrote:Jessica,No offense, but why are you not contacting them yourself? It would be helpful for me, since you presumably are a part of Monsoon, to contact them yourself? In response to your last sentence, yes you can help me further by pasting the email you provided to me when you replied back to me and add that email to the cc part of your email If you did not know, the email system allows you to jot only reply to me but add another person you would like to email your response to at the same time You see, the system is quite good at making things more efficient So for instance, since you requested I contact another part of your company with basically the same information, that you could have just as easily do by adding them to your response to me, you are I effect telling me to stop bothering you and start bothering another part of your company I am, of course assuming as a supervisor, you presumably would already be proficient at this new thing called email and so purposely NOT added the email to your response to me So there are two possible reasons, one you don't want to deal with me, which is exactly what your job is or you want to dump this on someone else Simply put, why don't YOU contact [redacted] for me, and make sure they ask what I have requested of you.Thank you for your non-assistance[redacted] Sent from my ***On Jan 25, 2015, at 4:PM, Monsoon Accessorize Online Customer Services < [redacted] > wrote:Dear Monsoon Customer, Thank you for your emailWe kindly ask that you contact our international operations team who will be able to assist you further [redacted] If there is anything else we can help with please do not hesitate to contact usKind Regards, Jessica H [redacted] Customer Services Supervisor From: [redacted] Sent: January 15:41To: Monsoon Accessorize Online Customer ServicesCc: [redacted] Subject: Re: Return policy Jo, this was at the Monsoon Store: Dulles Town Center [redacted] , Sterling, VA Unfortunately, I have moved out of the country I would however appreciate a letter from this store's manager for an explanation of why they did not return this item when it was never taken out of the store and I would like to know if there will be a notice sent to all your stores on whether your policy on nonreturns only applies if the item is physically taken out of the storeOn Sunday, January 11, 4:PM, Monsoon Accessorize Online Customer Services < [redacted] > wrote: Dear Monsoon Customer,Thank you for your emailIn order to resolve this matter for you, we would advise taking a copy of this email with you to your local branch and the tights are still in the original packaging, we can confirm that your local store will be able to refund you for the tights as a gesture of goodwill We kindly ask that you advise us which store this incident took place in, so we can follow this up with the store in questionIf you need any further assistance, please do not hesitate to contact us.Kind regards,Jo P [redacted] Customer Services Advisor From: [redacted] Sent: December 14:55To: Monsoon Accessorize Online Customer ServicesSubject: Re: Return policy MsS [redacted] : As stated in my original email, I accept that your policy is a sound policy if the item is taken out of the store But I am asking about how does this policy promote hygiene if the item was never taken out of the store AND was in the hands of the store clerk? The item was never used and never in possession of the customer? Again, can you expand upon why it would be in the interest of hygiene if the item was never taken into possession by the customer and never taken out of the store, unless of course your definition of hygiene include the passing of the customers money to your company's account and therefore it would be in the interest of your company's hygiene to keep the customers' money instead returning an unused, unopened, never taken into possession much less taken out of the store itemI patiently await an explanation to my question**Sent from my [redacted] On Dec 31, 2014, at 9:AM, Monsoon Accessorize Online Customer Services < [redacted] > wrote:Dear Monsoon Customer,Thank you for contacting us about your Hosiery from Monsoon Accessorize.We are unable to refund pierced products, hosiery and cosmetic products unless they are faultyThis is in the interest of hygiene.I hope this answers any queries you may haveIf you need any further assistance, please do not hesitate to contact us.Kind regards,Loverne S [redacted] Customer Services Advisor-----Original Message-----From: [redacted] [mailto:**[email protected]]Sent: December 23:48To: Monsoon Accessorize Online Customer ServicesSubject: Return policyI see on your website that you do not return items such as hosiery for hygiene reasonsI am perfectly in agreement but do not understand why it cannot be returned if the customer bought the hosiery at a store mistakenly (due to the confusing habit of placing sale signs that state "up to" x amount and end up not for sale at all)Why must the customer keep or have to exchange for other clothing? If the reason for no exchange is for hygiene then since the hosiery have never left the store nor the store employees possession, what hygenic reason is there for not returning? Please explain if possible.Sincerely, [redacted] **Dissatisfied customerSent from my [redacted] This email and any files transmitted with it are confidential and intended solely for the intended recipientIf you are not the named addressee you should not disseminate, distribute, copy or alter this emailAny views or opinions presented in this email are solely those of the author and might not represent those of Monsoon Accessorize LtdWarning: Although Monsoon Accessorize Ltd has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachmentsRevdex.com of Metro Washington DC Jessica, I almost forgot in case you did not catch it, I Purposely did NOT in...Jan (days ago)Revdex.com of Metro Washington DCJan (days ago)to me ---------- Forwarded message ----------From: [redacted] Date: Sun, Jan 25, at 2:PMSubject: Re: Return policyTo: Monsoon Accessorize Online Customer Services < [redacted] >Cc: " [redacted] " < [redacted] >Jessica, Click here to Reply or ForwardGB (14%) of GB usedManage©Google - Terms of Service - Privacy - Program PoliciesPowered by Last account activity: hour agoDetails

Fwd: Return policyInboxx Revdex.com of Metro Washington DCJan 26 (8 days ago)to me ---------- Forwarded message ----------From: [redacted]Date: Sun, Jan 25, 2015 at 2:23 PMSubject: Re: Return policyTo: Monsoon Accessorize...

Online Customer Services <[redacted]>Cc: "[redacted]> On Jan 25, 2015, at 7:21 PM, [redacted]> wrote:
Jessica,No offense, but why are you not contacting them yourself?  It would be helpful for me, since you presumably are a part of Monsoon, to contact them yourself?  In response to your last sentence, yes you can help me further by pasting the email you provided to me when you replied back to me and add that email to the cc part of your email.  If you did not know, the email system allows you to jot only reply to me but add another person you would like to email your response to at the same time.  You see, the system is quite good at making things more efficient.  So for instance, since you requested I contact another part of your company with basically the same information, that you could have just as easily do by adding them to your response to me, you are I effect telling me to stop bothering you and start bothering another part of your company.  I am, of course assuming as a supervisor, you presumably would already be proficient at this new thing called email and so purposely NOT added the email to your response to me.  So there are two possible reasons, one you don't want to deal with me, which is exactly what your job is or you want to dump this on someone else.  Simply put, why don't YOU contact [redacted] for me, and make sure they ask what I have requested of you.Thank you for your non-assistance.**Sent from my [redacted]
 Sent from my [redacted]On Jan 25, 2015, at 7:21 PM, [redacted]> wrote:Jessica,No offense, but why are you not contacting them yourself?  It would be helpful for me, since you presumably are a part of Monsoon, to contact them yourself?  In response to your last sentence, yes you can help me further by pasting the email you provided to me when you replied back to me and add that email to the cc part of your email.  If you did not know, the email system allows you to jot only reply to me but add another person you would like to email your response to at the same time.  You see, the system is quite good at making things more efficient.  So for instance, since you requested I contact another part of your company with basically the same information, that you could have just as easily do by adding them to your response to me, you are I effect telling me to stop bothering you and start bothering another part of your company.  I am, of course assuming as a supervisor, you presumably would already be proficient at this new thing called email and so purposely NOT added the email to your response to me.  So there are two possible reasons, one you don't want to deal with me, which is exactly what your job is or you want to dump this on someone else.  Simply put, why don't YOU contact [redacted] for me, and make sure they ask what I have requested of you.Thank you for your non-assistance.**
 Sent from my [redacted]On Jan 25, 2015, at 4:25 PM, Monsoon Accessorize Online Customer Services <[redacted]> wrote:Dear Monsoon Customer, Thank you for your email. We kindly ask that you contact our international operations team who will be able to assist you further. [redacted] If there is anything else we can help with please do not hesitate to contact us. Kind Regards, Jessica H[redacted]Customer Services Supervisor From: [redacted] Sent: 13 January 2015 15:41To: Monsoon Accessorize Online Customer ServicesCc: [redacted]Subject: Re: Return policy Jo,  this was at the Monsoon Store: Dulles Town Center [redacted], Sterling, VA 20166 Unfortunately, I have moved out of the country.  I would however appreciate a letter from this store's manager for an explanation of why they did not return this item when it was never taken out of the store and I would like to know if there will be a notice sent to all your stores on whether your policy on nonreturns only applies if the item is physically taken out of the store. On Sunday, January 11, 2015 4:23 PM, Monsoon Accessorize Online Customer Services <[redacted]> wrote: Dear Monsoon Customer,Thank you for your email. In order to resolve this matter for you, we would advise taking a copy of this email with you to your local branch and the tights are still in the original packaging, we can confirm that your local store will be able to refund you for the tights as a gesture of goodwill.  We kindly ask that you advise us which store this incident took place in, so we can follow this up with the store in question. If you need any further assistance, please do not hesitate to contact us.Kind regards,Jo P[redacted]Customer Services Advisor From: [redacted] Sent: 31 December 2014 14:55To: Monsoon Accessorize Online Customer ServicesSubject: Re: Return policy Ms. S[redacted]: As stated in my original email, I accept that your policy is a sound policy if the item is taken out of the store.  But I am asking about how does this policy promote hygiene if the item was never taken out of the store AND was in the hands of the store clerk?  The item was never used and never in possession of the customer?  Again, can you expand upon why it would be in the interest of hygiene if the item was never taken into possession by the customer and never taken out of the store, unless of course your definition of hygiene include the passing of the customers money to your company's account and therefore it would be in the interest of your company's hygiene to keep the customers' money instead returning an unused, unopened, never taken into possession much less taken out of the store item. I patiently await an explanation to my question. **Sent from my [redacted]On Dec 31, 2014, at 9:43 AM, Monsoon Accessorize Online Customer Services <[redacted]> wrote:Dear Monsoon Customer,Thank you for contacting us about your Hosiery from Monsoon Accessorize.We are unable to refund pierced products, hosiery and cosmetic products unless they are faulty. This is in the interest of hygiene.I hope this answers any queries you may have. If you need any further assistance, please do not hesitate to contact us.Kind regards,Loverne S[redacted]Customer Services Advisor-----Original Message-----From: [redacted] [mailto:**[email protected]]Sent: 28 December 2014 23:48To: Monsoon Accessorize Online Customer ServicesSubject: Return policyI see on your website that you do not return items such as hosiery for hygiene reasons. I am perfectly in agreement but do not understand why it cannot be returned if the customer bought the hosiery at a store mistakenly (due to the confusing habit of placing sale signs that state "up to" x amount and end up not for sale at all). Why must the customer keep or have to exchange for other clothing? If the reason for no exchange is for hygiene then since the hosiery have never left the store nor the store employees possession, what hygenic reason is there for not returning? Please explain if possible.Sincerely,[redacted]Dissatisfied customerSent from my [redacted]<114123114434101201><114123114434101401><11412311443410...⇄ email and any files transmitted with it are confidential and intended solely for the intended recipient. If you are not the named addressee you should not disseminate, distribute, copy or alter this email. Any views or opinions presented in this email are solely those of the author and might not represent those of Monsoon Accessorize Ltd. Warning: Although Monsoon Accessorize Ltd has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. Revdex.com of Metro Washington DC Jessica, I almost forgot in case you did not catch it, I Purposely did NOT in...Jan 26 (8 days ago)Revdex.com of Metro Washington DCJan 26 (8 days ago)to me ---------- Forwarded message ----------From: [redacted] <**[email protected]>Date: Sun, Jan 25, 2015 at 2:21 PMSubject: Re: Return policyTo: Monsoon Accessorize Online Customer Services <[redacted]>Cc: "[redacted]" <[redacted]>Jessica, Click here to Reply or Forward4.27 GB (14%) of 30 GB usedManage©2015 Google - Terms of Service - Privacy - Program PoliciesPowered by Last account activity: 1 hour agoDetails