Monster Auto Group

Yes I did I physically went there they are liarsMargaret h [redacted] emailed me she told me I was approved and I needed no money to get the carI went there with no money and I had to walk homeI was there for sureDo I need to contact other authorities this sounds like fraud to me? Why are they lying saying I was not there? I got completely hysterical in the parking lot because I had to walk home from their dealershipI even called into the office while I was outside I asked them for a ride they said come inside they will get rashaan to give me a rideI didHe looked at me and said im not giving you a rideI walked back out distraught and my fiance had to get me off the side of silver hill rd I was so out of itThey are trying to cover what they did to me up

Yes I did I physically went there they are liars. Margaret h[redacted] emailed me she told me I was...

approved and I needed no money to get the car. I went there with no money and I had to walk home. I was there for sure. Do I need to contact other authorities this sounds like fraud to me? Why are they lying saying I was not there? I got completely hysterical in the parking lot because I had to walk home from their dealership. I even called into the office while I was outside I asked them for a ride they said come inside they will get rashaan to give me a ride. I did. He looked at me and said im not giving you a ride. I walked back out distraught and my fiance had to get me off the side of silver hill rd I was so out of it. They are trying to cover what they did to me up.

We looked up her name and all we get is [redacted], and [redacted] never came in. We then did a search again and found Kia Washington by her phone number search. She did come in and the notes say she never brought in proof of income and couldn't prove her income. On her file, she said, she was an [redacted] driver, but she had no transportation so how is she an [redacted] driver.. she was full of lies from the beginning.She just kept yelling and we offered her a ride home unlike what she is saying, and all she kept doing is wanting to fight everybody.. there is even a note to avoid this lady bc she is possibly mental.And to make this come to some resolution, we can offer her $20 towards her [redacted] ride.That's what we can do [redacted].  Thanks for listening to both sides of the story, there are good dealers out there [redacted] unlike what some people would think or say.Oh and by the way, once we found the customer file, we even have her voice recording because of how crazy this woman is, where we offered her a ride numerous times... at least 3-4x on the recording and she kept rambling on... and she started off the phone call making some weird noises... very weird Let me know if you would like to listen to that...

This never happened. We don’t even have this customer in our system nor did we sell them a car. Our policy is to treat every person with kindness and respect whether they buy a vehicle or not.Management.

On May 30 I arrived at Monster Auto at 2:00 pm to meet with the sales manager only to turned over to another sales person gave them my information for which I was interested in purchasing a vehicle. After giving my information and signing documents, finance manager Arian came over and started asking questions about inquiries on my credit report then he went on to say that it was a waste of their time to even call other banks and submit my paper work to obtain a loan. He was rude to me and nasty. I also asked for the application that I completed and he would not give it to me stating that they needed my signature on file. I basically told him that he was an [redacted]!!!

Review: I purchased a used vehicle from Monster Cars around four months ago. The dealer promised to buff and paint areas on the car where there were scratches (3 places). I wanted it done before taking the car home so the salesman agreed to have the car buffed and painted and delivered the car to me. Upon the delivery, these scratches were not visible. Several weeks later, I took the car to the car wash and noticed that the scratches were still on the car. I let the dealer know and was told I had to wait for the detailer to come. Well, I called many times and was told I just missed the detailer. In recent months service people wouldn't return my calls. One person went so far as to hang up on me. I was told by Tom who is no logner there now that I was entitled to a free oil change which never happened. I called several months ago to let Tom know that the passenger front tire keeps loosing air. According to [redacted], the problem is not the tire but could be the rim. I have an extended warranty through Monster Cars which is not being honored.Desired Settlement: Desired outcomes are to get the car scratches buffed and painted, oil change, and tire/rim repaired.

Review: To whom it may concern;

My name is [redacted] and I am currently leasing a 2011 [redacted] through Monster Auto,

located at [redacted], Maryland [redacted] phone number ###-###-####, as of

February 2013. My sales associate was Hadim B[redacted]. At initial contact I was unable to finance the

vehicle I originally planned on purchasing, a [redacted]. I was told my Mr. B[redacted] that it was possible

to get a lease term of six months on another car, the [redacted], to establish a payment history

and improve my credit. When I went in to sign the paperwork for the car I noticed that the agreement

listed several payments beyond the previously agreed upon six month term and also that the amount

was different. I was assured by Mr. B[redacted] that the additional payments listed were inconsequential,

as I was not required to keep the car past six months. In September I returned to Monster Auto in an

attempt to return the 2011 [redacted] and lease the [redacted]. It was during that visit that I was

informed by Mr. B[redacted] that I was unable to return the [redacted] due to the previously discussed issue,

lack of established credit. Upon learning this, I contacted the leasing company, [redacted], and was

informed that leases were offered from at least 12-18 months and no 6 month leasing option existed. I

was also told that there was not much that could be done about the situation. So now I am burdened

with a vehicle that I did not intent on keeping beyond September of 2013 due to the fraudulent and

unethical sales tactics of Hadim B[redacted]. The manager was unwilling to admit any wrong doings of his

employee in misrepresenting the terms of our agreement, nor was he willing to offer any assistance in

correcting the problem.

In addition to this, I lost my job in August 2013 and was no longer able to afford the car on my own.

As a result, my fiancée [redacted] was tasked with maintaining the payments on the [redacted]. I

contacted [redacted] with my concerns and spoke with case manager Tracey. She told me the only

thing that could be done would be to get and extension to give me and my fiancée more time to submit

the payments. Now we are in the situation where my fiancée was laid off by her employer March 31,

2014. This puts me in a position where I am becoming overwhelmed by the upkeep of this vehicle and

have no foreseeable way of maintaining the coming payments, as we both are unemployed. In another

attempt to receive a solution, I again contacted [redacted] and spoke to case manager Temley. Templey

informed me that according to the records, the lease on the 2011 [redacted] is for five years and

that, one again, there was nothing anybody could do to rectify this situation. It was at this time that I

was also informed that by cancelling the lease it would considered a repossession and that I would be

head responsible for the buyout amount out $16,000.00. So once again I was mislead by Mr. B[redacted].

It is inexcusable to have been told that my lease was for six month when in fact the agreement was five

years, all to make a car sale. Also, [redacted] states that they have processes in place to assist in the

event of job loss, but these processes are nowhere to be found during my ordeal.

Now, I am forced to return the vehicle as there are no other options for assistance, though being

burdened with a repossession is unfair due to the utter lack of proper information in regards to this

lease and the complete lack of assistance. I went to Monster Auto to return the vehicle where I received

little resolution to my problem from the uncaring sales associated. I requested a manager and was

assisted by general manager Tom N[redacted]. He informed me that I had to take the vehicle back home

with me and contact [redacted]. He continued on to say that Monster Auto taking the car back was

not an option, and that upon contacting [redacted], that [redacted] would send someone to pick up the

car and all I would be required to do was turn in the tags. Speaking with the general manager, I took

the opportunity to express my dissatisfaction with my leasing experience. It was then that I learned

from Mr. N[redacted] that he was working correct all the mistakes that Mr.B[redacted] had made and that as

a result of the problems generated by Mr.B[redacted], that he was no longer employed with the company.

Upon hearing this I anticipated some resolve to my hardships, but was dismayed to learn that while

recognizing Mr.B[redacted]’s mistakes, Monster Auto was still unwilling to take responsibility for them.

So I left and contacted [redacted] as instructed by Mr. N[redacted]. I spoke again to case manager Ms.

T[redacted] and told her what was told to me by Mr. N[redacted]. That’s when Ms.T[redacted] informed me that the

information provided by Mr. N[redacted] and Monster Auto was once again incorrect. She told me that

[redacted] does not come to retrieve vehicles and that I must return the vehicle to the location where I

purchased it, which would be Monster Auto. Sensing my confusion and frustration, Ms.T[redacted] offered

me the following resolution. She instructed me to take the car back down to Monster Auto, park it,

inform the staff that I was returning the vehicle, and then hand them the keys and leave, and that is

what I did.

The customer service in this establishment is absolutely ridiculous. There has been deception and

misrepresentation at every step of this process. Due to these facts, I should be released from all titles to

this vehicle and not be held responsible for a repossession. Monster Auto should be held accountable

for their misinformation. This whole experience with Monster Auto, [redacted], and Hadim B[redacted] has

been most unpleasant. The lack of information and utter display of poor business practices and truly

inconvenienced me and hindered my family’s livelihood, and I am extremely dissatisfied.

Respectfully,

[redacted]Desired Settlement: To whom it may concern;

My name is [redacted] and I am currently leasing a 2011 [redacted] through Monster Auto,

located at [redacted], Maryland [redacted] phone number 301-316-2666, as of

February 2013. My sales associate was Hadim B[redacted]. At initial contact I was unable to finance the

vehicle I originally planned on purchasing, a [redacted]. I was told my Mr. B[redacted] that it was possible

to get a lease term of six months on another car, the [redacted], to establish a payment history

and improve my credit. When I went in to sign the paperwork for the car I noticed that the agreement

listed several payments beyond the previously agreed upon six month term and also that the amount

was different. I was assured by Mr. B[redacted] that the additional payments listed were inconsequential,

as I was not required to keep the car past six months. In September I returned to Monster Auto in an

attempt to return the 2011 [redacted] and lease the [redacted]. It was during that visit that I was

informed by Mr. B[redacted] that I was unable to return the [redacted] due to the previously discussed issue,

lack of established credit. Upon learning this, I contacted the leasing company, [redacted], and was

informed that leases were offered from at least 12-18 months and no 6 month leasing option existed. I

was also told that there was not much that could be done about the situation. So now I am burdened

with a vehicle that I did not intent on keeping beyond September of 2013 due to the fraudulent and

unethical sales tactics of Hadim B[redacted]. The manager was unwilling to admit any wrong doings of his

employee in misrepresenting the terms of our agreement, nor was he willing to offer any assistance in

correcting the problem.

In addition to this, I lost my job in August 2013 and was no longer able to afford the car on my own.

As a result, my fiancée [redacted] was tasked with maintaining the payments on the [redacted]. I

contacted [redacted] with my concerns and spoke with case manager Tracey. She told me the only

thing that could be done would be to get and extension to give me and my fiancée more time to submit

the payments. Now we are in the situation where my fiancée was laid off by her employer March 31,

2014. This puts me in a position where I am becoming overwhelmed by the upkeep of this vehicle and

have no foreseeable way of maintaining the coming payments, as we both are unemployed. In another

attempt to receive a solution, I again contacted [redacted] and spoke to case manager Temley. Templey

informed me that according to the records, the lease on the 2011 [redacted] is for five years and

that, one again, there was nothing anybody could do to rectify this situation. It was at this time that I

was also informed that by cancelling the lease it would considered a repossession and that I would be

head responsible for the buyout amount out $16,000.00. So once again I was mislead by Mr. B[redacted].

It is inexcusable to have been told that my lease was for six month when in fact the agreement was five

years, all to make a car sale. Also, [redacted] states that they have processes in place to assist in the

event of job loss, but these processes are nowhere to be found during my ordeal.

Now, I am forced to return the vehicle as there are no other options for assistance, though being

burdened with a repossession is unfair due to the utter lack of proper information in regards to this

lease and the complete lack of assistance. I went to Monster Auto to return the vehicle where I received

little resolution to my problem from the uncaring sales associated. I requested a manager and was

assisted by general manager Tom N[redacted]. He informed me that I had to take the vehicle back home

with me and contact [redacted]. He continued on to say that Monster Auto taking the car back was

not an option, and that upon contacting [redacted], that [redacted] would send someone to pick up the

car and all I would be required to do was turn in the tags. Speaking with the general manager, I took

the opportunity to express my dissatisfaction with my leasing experience. It was then that I learned

from Mr. N[redacted] that he was working correct all the mistakes that Mr.B[redacted] had made and that as

a result of the problems generated by Mr.B[redacted], that he was no longer employed with the company.

Upon hearing this I anticipated some resolve to my hardships, but was dismayed to learn that while

recognizing Mr.B[redacted]’s mistakes, Monster Auto was still unwilling to take responsibility for them.

So I left and contacted [redacted] as instructed by Mr. N[redacted]. I spoke again to case manager Ms.

T[redacted] and told her what was told to me by Mr. N[redacted]. That’s when Ms.T[redacted] informed me that the

information provided by Mr. N[redacted] and Monster Auto was once again incorrect. She told me that

[redacted] does not come to retrieve vehicles and that I must return the vehicle to the location where I

purchased it, which would be Monster Auto. Sensing my confusion and frustration, Ms.T[redacted] offered

me the following resolution. She instructed me to take the car back down to Monster Auto, park it,

inform the staff that I was returning the vehicle, and then hand them the keys and leave, and that is

what I did.

The customer service in this establishment is absolutely ridiculous. There has been deception and

misrepresentation at every step of this process. Due to these facts, I should be released from all titles to

this vehicle and not be held responsible for a repossession. Monster Auto should be held accountable

for their misinformation. This whole experience with Monster Auto, [redacted], and Hadim B[redacted] has

been most unpleasant. The lack of information and utter display of poor business practices and truly

inconvenienced me and hindered my family’s livelihood, and I am extremely dissatisfied.

Respectfully,

Review: I was at this estibalishment on Saturday March 23, 2013 to purchase a car. I didnt like the car they wanted me to purchase so I decided to leave. After leaving the finance manager called me and pretty much be littled me because of my credit stituation. He spoke to me in a way that a MANAGER should not speak with potential customers, I was told why didnt I want the car they wanted me to get into, I explained that I didn't want that type of car, I was also told with my credit stituation this was going to be the best car I would get, I was also told not matter what car dealer I go to from ** to ** they all use the same bank lenders and I probaly wouldn't get approved again. I was also told your walking so why wouldn't you not want this car! Antoher thing is that they wanted me to put money down on a car that was not at there lot and they would have it Monday, so if I did say yes I would still be leaving without a car. I did call back and spoke with [redacted] and let him know my problem and was told I would hear from the GM on Monday March 18, 2013 I had to call the GM myself and I did speak with him and I have yet to get a return call. If this is the way they will treat people and not return there call when someone has been treated poorly by someone working there!Desired Settlement: I feel I deserve and apology in person from the guy that spoke with me that way, and I still want a return call from the GM to know if he really looked into this or did he just let it slide by.

Review: On 10/15/2014 I took my car to ** in [redacted] to have my car diagnosed because the check engine light was on. They advised me that the N80 Valve was stuck open and needed to be replaced (which cost me $112.00) The cost to repair would be $994.00. This problem is not covered under my extended warranty because it is considered an emissions issue. I immediately called the Monster Auto Group and spoke to my sales guy and explained the situation and also expressed my concern with having just bought the car just 5 months earlier. He expressed his understanding and had his general manager Tom return my call. Tom requested a copy of the estimate from ** in which they faxed it to him at Monster Auto Group. I called Tom back and he agreed to fix the car at their service depart if I would purchase the part (I have my receipt). I wen the next day on the 16th and paid for the part. The part came in and I took my car on that Saturday the 18th they told me to come back during the week because the work would take 6hrs. I took my car back on Tuesday and dropped it off. I got my car back Wednesday around 5pm. On Thursday evening the check engine light came back on. I immediately called the dealership and spoke to another general manager(the name escapes me right now but I will get it) as I have learned that Tom no longer works there. This manager tells me that parts go bad and I should take it back to **. I explained to him that I bought the part so how could it go bad in 1 day. They explain there is nothing they can do and that I should take it to **. I bought the part and they worked on my car. The car is not fixed and they will not help me. I am now facing a $1k bill already on a car I have to pay for 5 years that I've only had for 5 mos. They agreed to fix it and I just want them to fix it. I'm afraid that they never did anything to my car. I remember specifically asking the prior general manager if his service dept could really fix my car because its german made and he said to me "its a pump" as if anyone could fix it. I just want my car fixed. Please HELP!!! Thank you!

In addition my the nature of my complaint is failure to honor my request for invoice on the work that was done and also failure to honor an agreement.Desired Settlement: I would really like for my car to be fixed as agreed. I paid for the part and they agreed to fix it. It is not fixed. I just want my car to be fixed.

Review: I recently filed bankruptcy and they send out several letters to me with regard to reestablish credit offers with no money down and immediate delivery after going to there business I was repeatedly asked for money down after agreeing to $500 dollars I was told they would call back. After several days of me contacting then, they told me tax and tags were $1500 dollars and that the only vehicle I could get was a [redacted] sent a or [redacted] but would not disclose who the lender was and told me there was no approved amount but I only qualified for those two vehicles. They ran my credit which adversely affected my credit in which the promise was to help reestablish my credit. I believe they are operating under fraudulent circumstances.Desired Settlement: A letter stating exactly how much of a loan I was approved for and who the lender is along with an apology with regard to hanging aup on me for wanting to know and for wasting my time having drive to there location on more than one occasion as well as discard any information pertaining to me or my spouse

Review: Date: November 20,2013

Dear Sir/Madam

My name is [redacted] I purchased a 2005 Kia Sportage from a dealership Monster Auto Group, Which located at [redacted]. My primary complaint is my engine light stays on. I purchased the vehicle on August 6,2013 . I drove the car for 4 days to be exact I left the country on August 11,2013 and returned August 15, 2013 I drove the car the following day and that’s when I noticed the engine light is on, on August 19, 2013.1 contacted the dealership about the situation. They told me to bring in the vehicle the following day which I was unavailable to make it a; date was then reschedule on Wednesday August 21,2013 .I went there which they claims they fixed the problem the following day on my way to work the problem occurred again. I contacted them back they took a closer look which they stated that the car need a catalytic converter and how expensive it was. They told me they where going to order the part and it will take two weeks after then I call back and it still wasn’t there I make several calls and did not get a positive respond. After a period of time I drove to the dealership to let them know that I have an emission test to be done, and with the engine light on it would not pass. They told me that they got the part and tried reaching out to me with no avail. I inquired about a copy of the document of the Maryland inspection that was done on the vehicle which kept getting sidetracked. I ask if they can re-order the part and their responded was that their boss is out of town I was then told when to call back from ever since no one will communicate with me that was from November 14, 2013. Am making this complaint because I felt like the dealership sold me a defective vehicle and I would love for the Revdex.com to help me resolved my problem by either the dealer fixed the vehicle are reimburse me my money. Am unsatisfied with their customer service and how they dealt with the situation. Please advice me as what to do next.Desired Settlement: Fix the vehicle or reimburse me my money (see Attached document).