Monster Beverage Company

Initial Business Response /* (1000, 5, 2015/04/30) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@monsterenergy.com
We have customers complaint on fileOur records show that coupons have been sent out twice (1/22/and 2/11/2015) due to
customer reporting that he did not receive the couponsAddress has been verified with consumerWe did receive customers last notice on 4/27/where he reports that he still did not receive couponsWe are not sure why he is not getting our packagePerhaps customer can provide a different address and we can try and send out coupons againPlease have customer call us at XXX-XXX-XXXX extension *** Mon-Fri 8am-5pm PSTWe will be happy to work with him as we have been doing
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called you people several times concerning this issue and got the run around, the address I put down was correct and still is maybe it's on your people's end not mine I have checked my mail for the past couple weeks and got no notice,coupons or anything else from Monster Energy
Final Business Response /* (4000, 9, 2015/05/01) */
As mentioned in the past messageWe have attempted to send out coupons twice to the Mr***We are not sure why he is not receiving themWe would not want to send coupons again to the same address if he is not receiving his mailHowever, if the consumer would like to provide a different address we can re-send out couponsPlease note that one of our representatives tried contacting consumer on 4/28/to discuss this matterMr*** has not responded to the message left by our companyOur customers are our number one priorityWe are willing to work with Mr***Unfortunately, we can't be held liable for mail not being delivered by the local post officeWe will reach out to Mr*** and try and obtain a better address so we can resend the coupons he has been waiting for
Thank you,
Monster Energy
Final Consumer Response /* (4200, 11, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Due to the many times I have tried to contact Monster Energy Inc, regarding the coupons not showing up they insist on not trying other options that are probably alot easier and more reliable then sending "Coupons" via postal mail, I have asked the Customer Service Representive about other options but she/he kept denying that those options were possible when clearly they're not and I mean really I spend $on a can,$6-$on a pack of monster and all they want to send me are stupid coupons? i'm not mad I just expect some more from Monster Energy but that what I get when I pay for *** I get ***, I will no longer be buying any monster energy related product and will suggest my friends and family to do the same