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Monster Clutch Co

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Monster Clutch Co Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute unless we receive a refund for parts returned.Per your offer: Please refund us for parts returned ASAP! Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
All parts have been sent back in which were shipped to us! If you have received parts back, why are you keeping the entire amount? You are stating you received parts back but not all of them, so why have you not credited back anything? This is fraud & theft, we will be pursuing further with Attorney General & your local law enforcementRevdex.comMESSAGE FROM BUSINESS:Doing a charge back for something you still have is theft which is exactly what you tried to doWe can absolutely do a partial refund, like what was discussed originally when someone called asking about thisWe were told by them that they would get the other parts missing to us because you demanded a full refundThat said, there are multiple missing parts to the package we sent you.If you would like a list of those parts so that you can acquire them and return them I'll gladly provide that, otherwise, you're not going to get a refund for parts you keepDespite this return being well out of our policy return period I'm willing to do one of the following - Refund you partially for what you sent back Full refund once you send me missing parts You decide and let me know, otherwise, all correspondence will be ceased and you can have your lawyer contact us

We'll give you a call Monday (tomorrow)Revdex.com
MESSAGE FROM BUSINESS:I'll contact you Monday and will do just thatRevdex.comMESSAGE FROM BUSINESS:I attempted to contact you and the number I have, *** does not reach youPlease provide your phone number, or, email me at *** and we'll get your number that way.Because it's been months and days I cannot credit the card we took, however, we can submit payments via PayPal (we'll cover fees) to expedite the refund.Removing the parts missing your refund comes to $- the parts missing were the flywheel, hardware, heat sleeve for the clutch cable, and the firewall adjuster for the clutch cable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if refund is sent to me as promised.You can send the refund via PayPal to: [redacted]Please advise.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute unless we receive a refund for parts returned.Per your offer: Please refund us for parts returned ASAP!
Thanks!

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