Monster Flooring Store

I apologize that you are not completely satisfied with your referral rebate as it pertains to Monster Flooring Sale It is my understanding, however, that you were completely satisfied with the product and installation, which makes the current situation even more regrettable Unfortunately, there was a breakdown in communication The paperwork for your referral was submitted by the local store, and the $credit was given to the person to whom you referred; however, per your referree's instructions, we also applied your rebate to this same customer's order Therefore, the total amount of the rebate was paid Apparently, per your complaint, you wanted to have your rebate mailed directly to you instead of being applied to your friend's order This was not done The good news is, as part of our terms and conditions, you cannot receive multiple discounts for a single order We simply apply the discount with the higher/highest amount to give you the greatest benefit Since this rebate was never applied to your order, but to your friend’s, per our terms, we can offer you the $referral fee Additionally, since we messed up here, if you will simply follow our rules for the [redacted] offer (ie, like our page, post an image of the product you purchased installed in your home, leave the image up for at least days and send us the link to [redacted] ) I will ensure you get that $as well Again I apologize for the error on our part; at Monster Flooring Sale we strive to give outstanding customer service and will continue to do so in the future

To receive the billing adjustment that you requested you will have to follow the rules for the [redacted] offer as stated before The rules are as follows: Like our page Post an image of the product you purchased installed in your home Leave the image up for at least days Send us the link to [redacted] At that time the check will be mailed to you

I would first like to apologize for the inconvenience this has caused you We changed mangers after the second quarter last year and the new manager was not made aware of the situation concerning your install We have had some difficulties in working out the logistics needed to complete the repair of your home's floor However, we would like the opportunity to fix whatever is wrong with your floor Our local office will contact you Monday morning to schedule a time for the needed repairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, February 23, 8:AMTo: drteamSubject: [redacted] complaint your office incorrectly closed this complaintcan you please reopen it? in your message you stated you closed it because you tried to contact me but never heard back, but in your own message history there are no message that you tried to contact meI do not want this case closed because this is the second time I have filed this case and have still not received my checki understand it is easier for you to close it than to actually deal with the issue but I beg you to please leave the complaint open because I havent gotten my check and I will contact you once I do, if I dont contact you then that means the issue was never reslovedthanks Best regards, [redacted] Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Monday, February 23, 2015 8:53 AMTo: drteamSubject: [redacted] complaint   your office incorrectly closed this complaint. can you please reopen it? in your message you stated you closed it because you tried to contact me but never heard back, but in your own message history there are no message that you tried to contact me. I do not want this case closed because this is the second time I have filed this case and have still not received my check. I understand it is easier for you to close it than to actually deal with the issue but I beg you to please leave the complaint open because I havent gotten my check and I will contact you once I do, if I dont contact you then that means the issue was never resloved. thanks   Best regards, [redacted]
Regards,

I apologize that you are not completely satisfied with your referral rebate as
it pertains to Monster Flooring Sale.  It is my understanding, however, that you
were completely satisfied with the product and installation, which makes the
current situation even more regrettable. ...

Unfortunately, there was a breakdown
in communication.  The paperwork for
your referral was submitted by the local store, and the $25 credit was given to
the person to whom you referred; however, per your referree's instructions, we
also applied your rebate to this same customer's order.  Therefore, the total
amount of the rebate was paid.  Apparently, per your complaint, you wanted to
have your rebate mailed directly to you instead of being applied to your
friend's order.  This was not done.  The good news is, as part of our terms and
conditions, you cannot receive multiple discounts for a single order.  We simply
apply the discount with the higher/highest amount to give you the greatest
benefit.  Since this rebate was never applied to your order, but to your
friend’s, per our terms, we can offer you the $25 referral fee.  Additionally,
since we messed up here, if you will simply follow our rules for the [redacted]
offer (ie, like our page, post an image of the product you purchased installed
in your home, leave the image up for at least 30 days and send us the link to [redacted]) I will ensure you get that $25 as well.  Again
I apologize for the error on our part; at Monster Flooring Sale we strive to
give outstanding customer service and will continue to do so in the future.

To receive the billing adjustment that you requested you
will have to follow the
rules for the [redacted] offer as stated before. 
The rules are as follows: 
 
1. Like
our page
 2. Post an image of the product you purchased
installed in your home
 3. Leave the image up for at least 30 days
 4. Send us the link to
[redacted]
 
At that time the check will
be mailed to you.

I would first like to apologize for the inconvenience
this has caused you.  We changed...

mangers
after the second quarter last year and the new manager was not made aware of
the situation concerning your install. 
We have had some difficulties in working out the logistics needed to
complete the repair of your home's floor. 
However, we would like the opportunity to fix whatever is wrong with
your floor.  Our local office will
contact you Monday morning to schedule a time for the needed repairs.