Monster Pets

From: [redacted] < [redacted] >Date: Mon, Dec 5, at 1:PMSubject: [redacted] *Rebuttle)To: October 22, two guinea pigs purchased at monster petsOn October 30,male pig taken to store for constant scratching since purchaseStore manager Lonnie said nothing wrong if so pet would loose hairOn November 9, pet taken and left at to store per Eric( manager) to be evaluated for fur loss by their free-lance VetNov 13,pet picked up, Eric stated noting was wrong with pet and mites bath was given per Vet orderPet taken home and continue to loose furAppointment made with Companion Pet Hospital on November and animal was seen and treated for mitesAs of today pet has had of treatments to follow with total cost spent of $with another visit to total and additional on December 12, if condition don't improve pet will have to have other test done to rule out other health problems per Companion Pet Hospital.I want to be reimbursed for vet fees paidThe purpose of having monster pet free-lance vet evaluate the pet (per store manager Eric) was to avoid paying such high fees with pet being properly diagnosed and treated.Thanks [redacted] ###-###-####

To Whom It May Concern,My name is Erik Tate, and I am the General Manager of Monster Pets in West PhiladelphiaI was not at my store at the time of this particular sale on Saturday, October 22ndHowever I have since spoken with both Asain J [redacted] , the sales associate that assisted Ms [redacted] , as well as my assistant manager Lawrence F [redacted] who further assisted Ms [redacted] My employee MrJ [redacted] was correct in saying that all animals we purchase from our distributor are in fact given a health check; however we are not the ones that carry out that procedureRather the distributor performs all health checks prior to shipping livestock to us in compliance with the Animal Welfare ActI assure you that those procedures are very closely monitored by the United States Department of Agriculture, and would not be so easily overlooked, allowing unhealthy animals to be improperly sold to retailers such as myselfI believe that there was confusion on who exactly performed these health check procedures when MrJ [redacted] first told Ms [redacted] that they were given a proper inspectionAnd so I have informed all of my employees to specifically explain to customers that all livestock health checks are done by the wholesalerAs for Ms [redacted] , I never directly said that one of my employees blatantly gave her informationI signply corrected her initial understanding of the situation, and never meant for her to feel in any way mistreated or improperly serviced by my staff.Upon speaking with my assistant manager MrF*, he informed me that she did in fact return to my store with the dead guinea pig, but did not have the other living guinea pig with her, MrF [redacted] very well could have abided by our livestock policy, but both he and I are of the opinion that customers deserve some flexibility from us for patronizing our storeAnd so when Ms [redacted] came to my store, MrF [redacted] replaced her dead guinea pig even though our policy clearly states the following: “Animal health is guaranteed for (7) seven days from the date of purchaseReceipt & animal to be replaced requiredAnimal guarantee will be for a replacement animal onlyNo refundsMrF [redacted] even went as far as to offer to replace Ms [redacted] 's other guinea pig if she were to bring him back as wellShe ultimately took the replacement guinea pig for the dead guinea pig she had brought back, but elected to keep the other guinea pig that was still at her house, regardless of his health conditions at the time.I have since spoken to Ms [redacted] on the telephone a few times, and I have extended the offer to replace her guinea pig original guinea pig even after refusing to the first timeI also gave her the option to repurchase him if he is looked at and eventually given a clean bill of health, because she did tell me that her child had grown attached to the animalAs of me writing this letter, Ian expecting Ms [redacted] in my store tomorrow at some point to bring back her remaining original guinea pig that she feels is unhealthyI will then have the guinea pig looked at by a veterinary professional, and ideally we will send the guinea pig back home with Ms [redacted] in good health and in a timely fashionTo put this incident into perspective, sell 10-guinea pigs per month at aa extremely consistent rate, and I have never had this happen in the years that I have been a manager with this companyThere have been outlying occasions where someone returned a guinea pig that they believed to be sick, but both of those instances were handled per our policy, and the guinea pigs were sent home with the original owners after being given a positive health checkDespite all of this have gone above and beyond to accommodate Ms [redacted] within reasonAnd frankly, I'm slightly Surprised that she chose to go to these lengths to portray my store as well as those who work under its roof as unknowledgeable retailers who falsely advertise and practice our business unsafelyI'd go as far as to say that it is downright unfair for her to accuse my staff of animal cruelty with absolutely no evidence of suchI would ask that when this is resolved, it is made abundantly clear that Monster Pets is an exceptional retail establishment that sells healthy livestock and premium accessories to aid in the care of those animalsFurthermore, we strive to educate every customer in every facet of animal care that is necessary for them to give their pet a happy and healthy life.I will continue to help Ms [redacted] with her guinea pigs as best I can, and hopefully we can come to an understanding in regards to this particular situationI hope have sufficiently stated my stance on the matter, and I look forward to hearing a reply from the Revdex.comI will be faxing over a receipt along with this letter in order to show that our policy is in fact what I quoted earlier, and this it does in fact show up on every receiptIf there are any other questions or concerns, please do not hesitate to contact meThank you.-Erik T***General Manager Monster Pets of West Philadelphia ###-###-####

From: [redacted]<[redacted]>Date: Mon, Dec 5, 2016 at 1:58 PMSubject: 1[redacted]Rebuttle)To: October 22, 2016 two guinea pigs purchased at monster pets. On October 30,2016 male pig taken to store for constant scratching since purchase. Store manager Lonnie said nothing wrong if so pet would loose hair. On November 9, 2016 pet taken and left at to store per Eric( manager) to be evaluated for fur loss by their free-lance Vet. Nov 13,2016 pet picked up, Eric stated noting was wrong with pet and mites bath was given per Vet order. Pet taken home and continue to loose fur. Appointment made with Companion Pet Hospital on November 21 and animal was seen and treated for mites. As of today pet has had 2 of 3 treatments to follow with total cost spent of $146.33 with another visit to total  and additional 19.99 on December 12, 2016. if condition don't improve pet will have to have other test done to rule out other health problems per Companion Pet Hospital.I want to be reimbursed for vet fees paid. The purpose of having monster pet free-lance vet evaluate the pet (per store manager Eric) was to avoid paying such high fees with pet being properly diagnosed and treated.Thanks[redacted]###-###-####

To Whom It May Concern,My name is Erik Tate, and I am the General Manager of Monster Pets in West Philadelphia. I was not at my store at the time of this particular sale on Saturday, October 22nd. However I have since spoken with both Asain J[redacted], the sales associate that assisted Ms. [redacted], as...

well as my assistant manager Lawrence F[redacted] who further assisted Ms. [redacted]. My employee Mr. J[redacted] was correct in saying that all animals we purchase from our distributor are in fact given a health check; however we are not the ones that carry out that procedure. Rather the distributor performs all health checks prior to shipping livestock to us in compliance with the Animal Welfare Act. I assure you that those procedures are very closely monitored by the United States Department of Agriculture, and would not be so easily overlooked, allowing unhealthy animals to be improperly sold to retailers such as myself. I believe that there was confusion on who exactly performed these health check procedures when Mr. J[redacted] first told Ms. [redacted] that they were given a proper inspection. And so I have informed all of my employees to specifically explain to customers that all livestock health checks are done by the wholesaler. As for Ms. [redacted], I never directly said that one of my employees blatantly gave her false information. I signply corrected her initial understanding of the situation, and never meant for her to feel in any way mistreated or improperly serviced by my staff.Upon speaking with my assistant manager Mr. F[redacted], he informed me that she did in fact return to my store with the dead guinea pig, but did not have the other living guinea pig with her, Mr. F[redacted] very well could have abided by our livestock policy, but both he and I are of the opinion that customers deserve some flexibility from us for patronizing our store. And so when Ms. [redacted] came to my store, Mr. F[redacted] replaced her dead guinea pig even though our policy clearly states the following: “Animal health is guaranteed for (7) seven days from the date of purchase. Receipt & animal to be replaced required. Animal guarantee will be for a replacement animal only. No refunds. Mr. F[redacted] even went as far as to offer to replace Ms. [redacted]'s other guinea pig if she were to bring him back as well. She ultimately took the replacement guinea pig for the dead guinea pig she had brought back, but elected to keep the other guinea pig that was still at her house, regardless of his health conditions at the time.I have since spoken to Ms. [redacted] on the telephone a few times, and I have extended the offer to replace her guinea pig original guinea pig even after refusing to the first time. I also gave her the option to repurchase him if he is looked at and eventually given a clean bill of health, because she did tell me that her child had grown attached to the animal. As of me writing this letter, Ian expecting Ms. [redacted] in my store tomorrow at some point to bring back her remaining original guinea pig that she feels is unhealthy. I will then have the guinea pig looked at by a veterinary professional, and ideally we will send the guinea pig back home with Ms. [redacted] in good health and in a timely fashion. To put this incident into perspective, sell 10-5 guinea pigs per month at aa extremely consistent rate, and I have never had this happen in the 3 years that I have been a manager with this company. There have been 2 outlying occasions where someone returned a guinea pig that they believed to be sick, but both of those instances were handled per our policy, and the guinea pigs were sent home with the original owners after being given a positive health check. Despite all of this have gone above and beyond to accommodate Ms. [redacted] within reason. And frankly, I'm slightly Surprised that she chose to go to these lengths to portray my store as well as those who work under its roof as unknowledgeable retailers who falsely advertise and practice our business unsafely. I'd go as far as to say that it is downright unfair for her to accuse my staff of animal cruelty with absolutely no evidence of such. I would ask that when this is resolved, it is made abundantly clear that Monster Pets is an exceptional retail establishment that sells healthy livestock and premium accessories to aid in the care of those animals. Furthermore, we strive to educate every customer in every facet of animal care that is necessary for them to give their pet a happy and healthy life.I will continue to help Ms. [redacted] with her guinea pigs as best I can, and hopefully we can come to an understanding in regards to this particular situation. I hope have sufficiently stated my stance on the matter, and I look forward to hearing a reply from the Revdex.com. I will be faxing over a receipt along with this letter in order to show that our policy is in fact what I quoted earlier, and this it does in fact show up on every receipt. If there are any other questions or concerns, please do not hesitate to contact me. Thank you.-Erik T[redacted]General Manager Monster Pets of West Philadelphia ###-###-####