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Monster X Camp

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Reviews Monster X Camp

Monster X Camp Reviews (6)

Review: I had been attending Monster X Gym for almost a year. My account was coming up for a renewal and I decided NOT to renew as the cost was a bit much at the time. I tried for AT LEAST 30 days to get a staff member to help me close out my account. I finally got a staff member to give me the "Billing Amendment" to sign on April 2, 2012. I also had her make me a copy of the signed form. My credit card continued to be billed monthly so I disputed the drafting (it was already August by this time!). The third party billing company called me about the dispute and asked me to send them a copy of the signed "billing amendment" form, which I did. I am still getting emails and phone calls for payment!!!!! When I talked with the third party billing company they said the reason they are still asking for payment is because Monster X will not give them what they need to verify that I am no longer a customer. I believe this is DELIBERATE from Monster X. It is NOT rocket science. The billing company has given Monster X the document I sent them AND Monster X STILL has not cleared up my account. DO NOT LET THEM BILL YOU EVER!!!!Desired Settlement: STOP TRYING TO BILL ME. LEAVE ME ALONE!

Business

Response:

Unfortunately, this is one that has slipped through the cracks as I thought it had already been resolved, and didn't know there was still a problem with the agreement. I will ask that [redacted] withdraw her complaint as I will take care of this personally when the billing company opens up in the morning.

Review: In December 2011 I signed a one year contract for training at the Keller, TX location. In October 2012 Monster X camp closed down the Keller location and offered us 1/2 price for the inconvenience if we chose to continue training at the Grapevine location. At the time, our monthly membership fee was $130.75. For awhile, they honored the 1/2 price billing and only billed $65.38. Then, in February 2013 they began billing me at $90.38. I called them to complain about being overcharged. The next month, in March 2013 they only charged to $40.38 to reflect a credit for the previous month's overcharge. They again began billing me $90.38 in May 2013. Every month I called and left a message (no one ever answers the phone), I sent a message to Coach [redacted] (the owner) via facebook in June. His response was rude and said they would continue to bill be at the full price. Again, I called, and called to cancel the account. Yet, month after month they have charged me. Additionally, my contract was for one year. The year has long since been up. However, even after repeated requests to cancel the account, they continue to bill me. Coach [redacted] told me today via text message that they will not stop billing me.

Review: I was a member of Monster X Camp. I was not happy with the results I was seeing, so I left the gym but I payed my full contract. I asked the owner verbally to help me cancel my account and he told me, "This is where your family is." At the time, I was struggling with family issues.

The account auto-renewed, without notice or warning, for another term at a higher price than the initial contract. I am going to pay it off because I have to but it is going to cause me great difficulty as I am a single parent just getting out of school and into the workforce. What horrible business ethics. When dealing with other businesses, I get an email or some kind of contact advising me that my account is set to auto-renew, especially when it shows I am no longer using the particular service.Desired Settlement: I do not think I should have to pay a higher amount because my account auto-renewed, especially when it does so without notice. I do not think my account should have auto-renewed at all, frankly.

Business

Response:

I have to be honest and say I'm quite shocked that this has even come

up. [redacted] was a VERY tight member of our squad and one I would have been glad

to help out.

[redacted], because I know you will read this, I did tell you to consider

staying because you would need an outlet for what you were about to go

through....not even approaching ever that you had a contract.

Just to be clear though, you initialed on the auto renew section of

the document btw.

I would like for you to come speak to me about this as it's the first

time we've talked about it in almost six months. All you would've had to do is

come do your cancellation letter as your agreement states, 30 days before the

auto renew would start.

Revdex.com

Response:

#airletter DIV, SPAN, P, TD, FONT {

font-family: verdana, sans serif !important;

font-size: 10pt !important;

}

MESSAGE:Since the complaint I have cancelled my membership and they suddenly and without notice nor explanation raised my monthly charges from $133.80 to $158.8. No one at the billing company was able to give me an explanation to the increase. I thought this was a contract. Apparently, it is a free for all for the Monster X Camp company on my bank account. I want this company completely out of my life.

Review: My son went to Monster X Camp and inquired about attending classes there. [redacted], the manager told him that he had a great Grand Opening special that was a monthly membership for $120.00 that could be canceled at anytime. My son told him that he would be going away to school in January, so he could only participate for a couple of months so he needed to have a monthly membership that he could cancel at any time. My son believed the manager and agreed to a montly membership. My son got ready to pay cash and the manager said they must put it on a credit card. I hestitated to give him my credit card for this exact reason, but my son assured me that this was a Christian company(the manager said he was and scripture verses on the wall for advertisement)and they promised him they would only take out monthly and he could cancel at any time. My son signed the contract on August 25th, because he was told he had to sign it for the monthly withdrawals....he did not see any program start date/end date when he signed it. My son went in on October 24th to talk to [redacted] the manager and to cancel his membership because it was not working out with his school schedule. The manager said he could not take the cancellation that it was through a billing service called Members Solutions. I spoke to [redacted] the next day myself, and he said he can't take the cancellation either. We have tried to contact Members Solution to cancel, and today I spoke with a lady named [redacted] and she informed me that we could not cancel unless we paid the $400 cancellation fee...she would not take my cancellation. I went back by the studio today to speak to [redacted] and turn in a cancellation. The girl at the front desk cannot take the cancellation and for the third time I've been by, cannot tell me when [redacted] will be in and says she cannot answer any questions. My son is 18 years old with no credit cards and has no way of paying this himself and we wish it to be canceled and his name cleared of any cancellation charges. We have paid $338.00 for two months and initiation charges....which would pay for August-September and September-October. I believe this is more than fair and just disappointed that a manager/owner or a company could feel good about misleading a client and knowingly set up their parents account to be withdrawn and on top of that to have someone sign a contract and tell them it is for montly payment purposes only!! This is what our society is coming to and it is so sad that a student that is just turned 18 three months ago could be taken advantage of in this way..Desired Settlement: I want my son contract to be canceled and cleared of any monies due for the cancellation process. I don't want to hear from Member's Solution and monies owed to them. We do not owe them money and my son was misled in what he was signing and the terms of the contract. He was clearly told he could cancel at any time with no penalty or he would have never gotten the membership.

Revdex.com

Response:

#airletter DIV, SPAN, P, TD, FONT { font-family: verdana, sans serif !important; font-size: 10pt !important; }

I spoke with Ms. [redacted] after she came in to my facility, threatening my

front desk attendant and being as ugly as she could about things. In that

discussion I told her we make it a policy not to deal with people if they have

ever came in angry and threatening until they have calmed down and that she

could deal with the billing company until she decided to be professional about

the matter. She went on to tell me that she is a laid back person and she had

not mistreated my front desk attendant (but later called and apologized to her

saying that she realized she was being overly aggressive).

Review: I was in Texas (from NY) from January - May 2012. During that time, I signed a 6 month contract for Monster X Camp gym. I paid the money up front to get a better rate and only signed for 6 months, knowing I was returning to my home in NY in June. Monster X Camp uses a third party billing company called Member Solutions from Hatboro, PA. My contract was erroneously submitted to them and in August 2012, $108.80 was taken from my account. I contacted the billing company who informed me that they have a signed contract from the gym. When I contacted the owner of the Gym, [redacted], he said he would take care of it. In September 2012, another $108.80 was deducted from my account. I then contacted the billing company who said I never submitted the proper paperwork to get out of my contract. I sent proof of relocation, which they accepted, but they are now stating that I owe another $118.80 or they will send my account to collections. Clearly, [redacted] submitted my paid-in-full contract to Member Solutions, even though I was no longer residing in the state of Texas and the money they have collected has gone to him. I have called [redacted] (who no longer answers my calls) and the billing company 13 times. I have also sent numerous texts to [redacted]. As a side note: The billing company sent me a copy of my contract and it looks as though it has been doctored. I was told I would need to sign the contract to allow the gym to bill my debit card. The term renewal section was filled in by someone other than the person I filled out the contract with. The handwriting is different.Desired Settlement: I want a check for $217.60 and for [redacted] to make Member Solutions drop their collections. If I am required to pay the additional $118.80 to avoid collections, I will want that money reimbursed as well.

Business

Response:

The only thing [redacted] has to do is provide Member Solutions with the proper info showing that she has in fact moved. I.e. her new DL with new address, and a new bill. They have those standards so that people who say they are moving away have yo show proof in order to cancel.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Monster X Camp does not know their billing company well. I have provided proof of relocation but the billing company took 2 months of membership fees from my account and are saying I owe them $118.80 more and will send my account to collections if I do not pay. Monster X Camp was well aware that I was leaving Texas at the end of May and yet they submitted a renewal form to their billing company who then began deducting money in August. The money that was withdrawn must have been sent to Monster X Camp, so it is their responsibility to refund my money and to get their billing company off my back.

Business

Response:

[redacted] I really encourage you to call my billing company who will tell you that normal cancellation policy for moving takes only a copy of a bill, or new verifiable lease, or even new DL with a new address that is 20 miles away from their previous address to cancel. [redacted] still has not provided that.

Review: My contract ended on May 31, 2012. I signed up for one year agreement on May 31, 2011. My contract was fulfilled to the the one year agreement which ended on May 31, 2012. Monster X Camp requires a thirty day written notice for cancellations. I gave owner [redacted] receptionist, [redacted], a hand written cancellation letter on May 12, 2012 and I signed the agreement form for the cancellation. [redacted] is responsible to cancel bank drafts through Member Solutions, he is the only one that can do the cancellation. As of today June 19, 2012 [redacted] still has not called Member Solutions to stop payment withdraws from my bank account. . I called Member Solutions ###-###-#### to verify the cancellation. [redacted] at Member Solutions said they have called and called [redacted] and they can not get in touch with him. [redacted] refuses to return their calls. July is coming up and if he does not call Member Solutions by July 1, 2012 another $108.40 will be taken from my bank account on July 5, 2012. I do not owe this man another penny. I shouldn't of been charged for the full month of June but if he needs the money that bad he can keep June. I want payments stopped ASAP and no further payments taken from my account.Desired Settlement: I want [redacted] to call Member Solutions to cancel my withdraw by July 1, 2012 so no further payment is withdrawn from my account. That is all I am asking him to do. I do not owe him any more money. I've paid all that I owe this man. If you ask me he owes my $54.20 for June.

Business

Response:

I actually speak to Member Solutions (my Billing company) on almost a daily basis. [redacted] gave me a forged document that had a signature similar (but far from the same) as mine. I have signed no such cancellation form, nor has my Operations Manager [redacted] as her signature also looks nothing like the one on the agreement. I will forward my drivers license for my signature proof as well as agreements that [redacted] has signed for my facility when she started working for me. If [redacted] would like to cancel, she will have to go through all of the proper channels with the billing company, just like everyone else in the facility has to. I will also send a copy of her agreement if you have yet to receive one....please let me know. I would ask that my signature and the signature of my Operations rep not be shared with her or anyone else in order to obtain privacy and avoid further forgery attempts. Please respond to me with the email address that you would like me to send these items to.

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Description: Martial Arts

Address: 445 East Northwest Highway, Grapevine, Texas, United States, 76051

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