We offered refunds to all complaints the night of the eventAll complaints after the night of the event have been offered complimentary entry to any future Monster X Tour eventMany fans have accepted this offer, been to another event and are very satisfied We feel that we offered reasonable compensation to all patrons for events that were out of our control, as the Monster Trucks are mechanical instrumentsWe relieved those trucks from the Tour and have no further issues
Complaint: [redacted] I am rejecting this response because: The closest event is hours away in MedfordI already traveled to Roseburg which is minute drive to watch this and cannot afford to travel to Medford with my familyI should not be responsible to pay for the trucks breaking and mishap, refunding some people and not others is unfair also Any refund would be appreciatedI did look around for someone to speak with after the show was over to get a refund but no one was to be seen, I called and left a message at the phone number listed on the site before I ever left the parking lot to ask about a refundBut no answerAny refund would be great so we can take our kids on another fun date.Sincerely, [redacted]
We are offering complimentary tickets to any future Monster x Tour event as compensation.The trucks experienced unforeseen mechanical issues and have been terminated from the Tour
Complaint: ***I am rejecting this response because:
It says I excepted their response but I don't I only excepted the first email you sent
When I left the show no one was to be seen to get a refundWe are not the ones to have to pay for their trucks breakingObviously
they did not deliver what was promised or they would have not fired them for future showsI would still like a refund if the $we paidThanks
Sincerely,*** ***
We fielded all complaints that were directed to Monster X personnel, and offered cash refunds at the event
After the event, we offered any and all patrons complimentary tickets to either the returning Roseburg event next year, or any Monster X Tour event that they wished to
attend
We understand the frustration and disappointment in the showThis is not typical of the events that we put onPlease understand that these are mechanical machines, and things do breakThe Teams are very talented in repairing small mechanical issues that arise, however sometime they simply run out of timeWe have relieved the Monster Truck Team from any future performances on the Monster X Tour, due to the issues
We are offering complimentary tickets to any future Monster x Tour event as compensation.The trucks experienced unforeseen mechanical issues and have been terminated from the Tour.
We offered refunds to all complaints the night of the event. All complaints after the night of the event have been offered complimentary entry to any future Monster X Tour event. Many fans have accepted this offer, been to another event and are very satisfied.
We feel that we offered reasonable compensation to all patrons for events that were out of our control, as the Monster Trucks are mechanical instruments. We relieved those trucks from the Tour and have no further issues.
Complaint: [redacted]I am rejecting this response because: The closest event is 3 hours away in Medford. I already traveled to Roseburg which is 40 minute drive to watch this and cannot afford to travel to Medford with my family. I should not be responsible to pay for the trucks breaking and mishap, refunding some people and not others is unfair also. Any refund would be appreciated. I did look around for someone to speak with after the show was over to get a refund but no one was to be seen, I called and left a message at the phone number listed on the site before I ever left the parking lot to ask about a refund. But no answer. Any refund would be great so we can take our kids on another fun date.Sincerely,[redacted]
We understand the frustration and disappointment in the show. This is not typical of the events that we put on. Please understand that these are mechanical machines, and things do break. The Teams are very talented in repairing small mechanical issues that arise, however sometime they simply run out of time. We have relieved the Monster Truck Team from any future performances on the Monster X Tour, due to the issues.The event advertised is exactly what was delivered, however there were complications. The 2-3 hour time of the event, includes the Pit Party, show and intermission.We can assure you that we will be back to Roseburg and we will be bringing better talent. We will bring the one that started it all… BigFoot, plus other top level trucks, to prove to everyone what a Monster X Tour event is all about.We are handling all complaints that have been sent to us as quickly as possible. We did issue cash refunds at the event, but can not continue to give refunds after the fact. We then offered complimentary tickets to the next event, or future events for those that contacted us after.In 27 years in business, this is our first complaint and we have handled all issues as they have come to our attention.
Complaint: [redacted]I am rejecting this response because:If they offered refunds the night of the show, there should be no issue with refunding those that requested one the following day. We all experienced the same poor showing, and we all should be treated equally. If they weren't going to offer full refunds to everyone, they should have never refunded in the first place. This response is almost exactly the same as the last one they provided last time. I'm not impressed with their customer service at all.
Sincerely,
We offered refunds to all complaints the night of the eventAll complaints after the night of the event have been offered complimentary entry to any future Monster X Tour eventMany fans have accepted this offer, been to another event and are very satisfied We feel that we offered reasonable compensation to all patrons for events that were out of our control, as the Monster Trucks are mechanical instrumentsWe relieved those trucks from the Tour and have no further issues
Complaint: [redacted] I am rejecting this response because: The closest event is hours away in MedfordI already traveled to Roseburg which is minute drive to watch this and cannot afford to travel to Medford with my familyI should not be responsible to pay for the trucks breaking and mishap, refunding some people and not others is unfair also Any refund would be appreciatedI did look around for someone to speak with after the show was over to get a refund but no one was to be seen, I called and left a message at the phone number listed on the site before I ever left the parking lot to ask about a refundBut no answerAny refund would be great so we can take our kids on another fun date.Sincerely, [redacted]
We are offering complimentary tickets to any future Monster x Tour event as compensation.The trucks experienced unforeseen mechanical issues and have been terminated from the Tour
Complaint: ***I am rejecting this response because:
It says I excepted their response but I don't I only excepted the first email you sent
When I left the show no one was to be seen to get a refundWe are not the ones to have to pay for their trucks breakingObviously
they did not deliver what was promised or they would have not fired them for future showsI would still like a refund if the $we paidThanks
Sincerely,*** ***
We fielded all complaints that were directed to Monster X personnel, and offered cash refunds at the event
After the event, we offered any and all patrons complimentary tickets to either the returning Roseburg event next year, or any Monster X Tour event that they wished to
attend
We understand the frustration and disappointment in the showThis is not typical of the events that we put onPlease understand that these are mechanical machines, and things do breakThe Teams are very talented in repairing small mechanical issues that arise, however sometime they simply run out of timeWe have relieved the Monster Truck Team from any future performances on the Monster X Tour, due to the issues
We are offering complimentary tickets to any future Monster x Tour event as compensation.The trucks experienced unforeseen mechanical issues and have been terminated from the Tour.
We offered refunds to all complaints the night of the event. All complaints after the night of the event have been offered complimentary entry to any future Monster X Tour event. Many fans have accepted this offer, been to another event and are very satisfied.
We feel that we offered reasonable compensation to all patrons for events that were out of our control, as the Monster Trucks are mechanical instruments. We relieved those trucks from the Tour and have no further issues.
Complaint: [redacted]I am rejecting this response because: The closest event is 3 hours away in Medford. I already traveled to Roseburg which is 40 minute drive to watch this and cannot afford to travel to Medford with my family. I should not be responsible to pay for the trucks breaking and mishap, refunding some people and not others is unfair also. Any refund would be appreciated. I did look around for someone to speak with after the show was over to get a refund but no one was to be seen, I called and left a message at the phone number listed on the site before I ever left the parking lot to ask about a refund. But no answer. Any refund would be great so we can take our kids on another fun date.Sincerely,[redacted]
We understand the frustration and disappointment in the show. This is not typical of the events that we put on. Please understand that these are mechanical machines, and things do break. The Teams are very talented in repairing small mechanical issues that arise, however sometime they simply run out of time. We have relieved the Monster Truck Team from any future performances on the Monster X Tour, due to the issues.The event advertised is exactly what was delivered, however there were complications. The 2-3 hour time of the event, includes the Pit Party, show and intermission.We can assure you that we will be back to Roseburg and we will be bringing better talent. We will bring the one that started it all… BigFoot, plus other top level trucks, to prove to everyone what a Monster X Tour event is all about.We are handling all complaints that have been sent to us as quickly as possible. We did issue cash refunds at the event, but can not continue to give refunds after the fact. We then offered complimentary tickets to the next event, or future events for those that contacted us after.In 27 years in business, this is our first complaint and we have handled all issues as they have come to our attention.
Complaint: [redacted]I am rejecting this response because:If they offered refunds the night of the show, there should be no issue with refunding those that requested one the following day. We all experienced the same poor showing, and we all should be treated equally. If they weren't going to offer full refunds to everyone, they should have never refunded in the first place. This response is almost exactly the same as the last one they provided last time. I'm not impressed with their customer service at all.
Sincerely,