Monsters in Motion

Order a few things of them on may 21, only receied a couple of items, I contacted them and there reply was very dismisive, never got my item or refund please be ware, they take your money then not bothered. Because I an in the uk theres not much I could do despite emails which they ignore not a good company to deal with

We have contacted the customer, will send him a new [redacted] model kit free of charge and no shipping chargeWe will also send the customer a return label to send the damaged product back.We feel this will satisfy the customers complaint [redacted] ***Project ManagerMonsters in Motion

I am in receipt of your next letter We would be happy to give the customer a refundBut he is not fallowing procedureAs I stated in my previous email we can give a refund but we need the customer to ship the item back to us in good conditionWe would not be in business very long if we allowed customers to keep merchandise and give them their money back I will please ask the customer again to refer to the return policies and procedures stated on our website I do not understand why, if the customer did truly have a return and a refund, wasn’t his first step to call or email us? Why was his first step was to go to the Revdex.com? In this age of retail business, power goes to the customerWhich is greatBut some people abuse this power It is sad that these days more and more people are trying to get something for nothingAnd people will use agencies like the Revdex.com to bully companies for free merchandiseAnd if they don’t get what they want they are willing to slander a company all over the internetTo the point of destruction of the company and jobs being lost Apparently these emails are being publically postedSo to any one reading these postings I ask youDoes the complainant bring up any real issues with the company or the productAny why doesn’t the complainant simply return the product for a refundEven after given return procedures he continues to hold on to the product and demand a full refundWhy?

[redacted] FEDEX tracking indicates package was delivered to addressee at 11/7/at 4:45pm by the local postmanThe tracking would indicate if it was left at the doorBut it says delivered to addressee We have tried to call the local post office and the only answer we got is that their records indicate package was delivered to addressee I would like to suggest that the customer talk to the postman who delivers to himOr maybe if their are other tenants in his unit who may have received the package Other wise we would be happy to ship the customer another but at the customers cost

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not sure how a business can say they have spent too much time on a refund It is a simple electronic transaction and only takes a few moments to reverse, and is a pretty common practice I would like a refund please I am very dissatisfied My credit cards fraud department was able to track the transactions to the same state as the company I am NOT looking for legal counsel or resolutionThe bank is handling that along with authoritiesI would just like a simple refund For any customer put in the same position as myself I do not think that is too much to ask for The first transaction I make with my new card was with this company and afterwards 2,dollars in charges were racked up I would like to receive a refund for the product as something clearly happened immediately after I had made the transaction with this company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I HAVE already checked with post office - They said they DID NOT deliver this itemAnd I already checked with neighbors AND Apt managerPlease send a replacement

[redacted] I have just returned from being out of the Country In response to this complaint My notes show that this item was shipped to Austria at an economy shipping rate Anytime we ship overseas there is an element of risk involved for the buyer especially when economy services are requested The sales person stated that he or she needed photographs of the damaged Shipping container in order to file a legitimate claim which the buyer did not respond or provide, only pictures of the damaged product itself, the insurance company wants to see that the carrier damaged the product I’m willing to offer or a $refund for the case lid the base is in good condition Shipping another case will only result in yet more complaints and damage Thank You [redacted] Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not sure how a business can say they have spent too much time on a refund.  It is a simple electronic transaction and only takes a few moments to reverse, and is a pretty common practice.  I would like a refund please.  I am very dissatisfied.  My credit cards fraud department was able to track the transactions to the same state as the company.  I am NOT looking for legal counsel or resolution. The bank is handling that along with authorities. I would just like a simple refund.  For any customer put in the same position as myself I do not think that is too much to ask for.   
The first transaction I make with my new card was with this company and afterwards 2,000 dollars in charges were racked up. 
I would like to receive a refund for the product as something clearly happened immediately after I had made the transaction with this company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I HAVE already checked with post office - They said they DID NOT deliver this item. And I already checked with neighbors AND Apt manager. Please send a replacement.

I am in receipt of your 3rd letter. Which is just like the first 2. Except the first line in the complaint has now included “Does not allege criminal acts” and “asking for a refund”.
 
I am confused because in the 6th sentence of the customer statement...

it clearly states “whoever handles accounts for this company it would appear they had gotten a hold of my credit card information and then proceeded to charge it all over the place online”. This to me is alleging criminal acts.
 
As for the refund. The item was shipped to him. He is in receipt of the item. And he does not seem to have any complaints about the quality of the product. I do not see any reason for a refund. If the customer wants to return it he can contact customer service to receive a return authorization number. Ship the item back to us at the customers cost. And When we receive the item in good working order we will be happy to issue a refund.
 
I urge you [redacted] to finalize this issue. I have spent way to much company time dealing with refund. I suggest That Mr [redacted] review policies and procedure stated on our website as for his refund.
 
Thank you
[redacted]
Monsters in Motion

[redacted]  
 
FEDEX tracking indicates package was delivered to addressee at 11/7/14 at 4:45pm by the local postman. The tracking would indicate if it was left at the door. But it says delivered to addressee.
We have tried to call the local post office and the only...

answer we got is that their records indicate package was delivered to addressee.
I would like to suggest that the customer talk to the postman who delivers to him. Or maybe if their are other tenants in his unit who may have received the package.
Other wise we would be happy to ship the customer another but at the customers cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am in receipt of your next letter.
 
We would be happy to give the customer a refund. But he is not fallowing procedure. As I stated in my previous email we can give a refund but we need the customer to ship the item back to us in good condition. We would not be in business very long if we allowed customers to keep merchandise and give them their money back.
 
I will please ask the customer again to refer to the return policies and procedures stated on our website.
 
I do not understand why, if the customer did truly have a return and a refund, wasn’t his first step to call or email us? Why was his first step was to go to the Revdex.com?
 
In this age of retail business, power goes to the customer. Which is great. But some people abuse this power.
 
It is sad that these days more and more people are trying to get something for nothing. And people will use agencies like the Revdex.com to bully companies for free merchandise. And if they don’t get what they want  they are willing to slander a company all over the internet. To the point of destruction of the company and jobs being lost.
 
Apparently these emails are being publically posted. So to any one reading these postings I ask you. Does the complainant bring up any real issues with the company or the product. Any why doesn’t the complainant simply return the product for a refund. Even after given return procedures he continues to hold on to the product and demand a full refund. Why?

I did not see any attachments.
If the Post office told the customer that they did not deliver the item then they still have the item. But the tracking record shows it was delivered to addressee.
I am very sorry that the customer did not get their item. But this complaint is turning into a He said/She said argument. And the burden of proof shows the package was delivered to addressee.
FEDEX tracking [redacted]   
I have not seen any proof other wise.
We have full fulfilled our obligations of this transaction with out fault. I am sorry we can not ship another at our cost.
I like to suggest that the customer put in comments if there are any shipping instructions AND ask for signature required anytime they are having packages delivered.

We have contacted the customer, will send him a new [redacted] model kit free of charge and no shipping charge. We will also send the customer a return label to send the damaged product back.We feel this will satisfy the customers complaint[redacted]Project ManagerMonsters in Motion

[redacted]  I have just returned from being out of the Country.   In response to this complaint.    My notes show that this item was shipped to Austria at an economy shipping rate.   Anytime we ship overseas there is an element of risk involved for the...

buyer especially when economy services are requested .   The sales person stated that he or she needed photographs of the damaged Shipping container in order to file a legitimate claim which the buyer did not respond or provide, only pictures of the damaged product itself, the insurance company wants to see that the carrier damaged the product.   I’m willing to offer  or a $50.00 refund for the case lid the base is in good condition.  Shipping another case will only result in yet more complaints and damage.  Thank You[redacted]Manager