Montage Laguna Beach

Dear Ms. [redacted]
 
Thank you for your recent visit to Montage Laguna Beach.  We are grateful for your continued patronage and regret that your latest Spa experience fell below your expectations and our standards.  We are moreover disheartened to learn that your...

attempts to contact us have been futile, and are appreciative for the communication delivered to us through the Revdex.com.  We have taken immediate action to process a total refund of the spa service charges and deeply apologize for the issues you have encountered.  Your valuable feedback is imperative in perfecting our operations, and we hope to have an opportunity to redefine your impression of Spa Montage by welcoming you as our guest again very soon.
 
Sincerely,
 
[redacted]
Montage Laguna Beach

Review: I was treated with disrespect while at the pool. I was harassed by staff.

I also didnt recieve the services/items that I signed up and paid for.

I did not get contacted by Montage staff about this issue after multiple attempts to speak with a manager. Via phone or email. I left voicemails and emails.Desired Settlement: Requesting full refund/additional services and apology for stated occurances. May contact me via phone or email.

Business

Response:

Dear Ms. [redacted]

Thank you for your recent visit to Montage Laguna Beach. We are grateful for your continued patronage and regret that your latest Spa experience fell below your expectations and our standards. We are moreover disheartened to learn that your attempts to contact us have been futile, and are appreciative for the communication delivered to us through the Revdex.com. We have taken immediate action to process a total refund of the spa service charges and deeply apologize for the issues you have encountered. Your valuable feedback is imperative in perfecting our operations, and we hope to have an opportunity to redefine your impression of Spa Montage by welcoming you as our guest again very soon.

Sincerely,

Montage Laguna Beach