Montana Broom & Brush Supply

To Whom It May Concern: Thank you for bringing MsVan N [redacted] complaint to our attentionAttached is a copy of the response sent to MsVan N [redacted] which serves as a response to her dispute filed with the Revdex.com’s Office Since this relates to medical services, we have not provided copies of the following enclosures included in MsVan N**’s response: Conditions of Admission, Itemized Statement and Remittance Advice If you have any questions regarding the response to MsVan N**, please feel free to contact our office at ###-###-####

Patient refund for $is in processMr [redacted] provided an updated address 7/1/for refund check to be re-sentKindly, [redacted] ***- [redacted] AR Management Ops Director, Phoenix NICConifer Health Solutions

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The following is a summary of our findings to Complaint ID # [redacted] . In review of the claim, the patient’s financial responsibility (PFR) was estimated to be $888.00. Payment arrangements were made and the patient paid his PFR in full. Upon receiving payment of $641.60 from his insurance... company, we verified his benefits and confirmed an overpayment of $246.40. Refund check # [redacted] in the amount of $246.40 was issued on July 10, 2015. We identified a delay in the refund was a result of the patient’s calls not being escalated to the Management Team. The supervisor of the Plan Management Refunds & Credits Department has reinforced the expectation with the call center to always facilitate any escalations calls immediately to the to the Management Team for expedited review and resolution. A call was made to the patient on July 10th notifying him of the refund being processed. Patient voiced being satisfied with the refund. [redacted] Patient Relations Coordinator

This complaint has been received & forwarded for investigationI have requested the facility to provide an expedited response for youPlease direct any future complaints for the following facilities to: ***Abrazo *** Campus
(formerly *** Hospital)Abrazo Central Campus (formerly *** *** Hospital)Abrazo *** *** *** (formerly *** *** ***)Abrazo *** Campus (formerly *** *** Hospital)Abrazo *** Campus (formerly *** Hospital)Abrazo *** Campus (formerly *** *** Hospital)Thank you!

Good Morning, This serves as response to the Revdex.com complaint ID # ***: An internal investigation has been completed and the findings are as follows: Abrazo Arrowhead Campus followed our policy and completed financial counseling for *** *** elective procedure scheduled for
1/7/ The estimated amount due was calculated based on the scheduled procedure and plan benefits provided by Healthnet on 1/2/2015. Upon Healthnet’s completion of claim processing, the actual patient responsibility (per the Healthnet explanation of benefits) was less than estimated *** *** has been refunded her overpayment and provided the transaction/confirmation numberOn 5/14/she acknowledged verbally that she is satisfied with the outcome on this complaint

Thank you for bringing Ms*** complaint to our attentionPlease be advised resolution was mailed on 12/24/to the patient and your officeAttached is a copy of the response sent to Ms*** which serves as a response to his complaint filed with the Revdex.comSince this relates to medical services, we ask that the enclosed response not be posted to your website If you have any other questions please feel free to contact our office at *** Thank you, Amy F*Supervisor, Inquiry Resolution Services*** *** ***
*** * *** *** *** *** *** ** ***
*** *** *** *** *** ***
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The following is a summary of our findings to Complaint ID #[redacted]. In review of the claim, the patient’s financial responsibility (PFR) was estimated to be $888.00. Payment arrangements were made and the patient paid his PFR in full. Upon receiving payment of $641.60 from his insurance...

company, we verified his benefits and confirmed an overpayment of $246.40. Refund check #[redacted] in the amount of $246.40 was issued on July 10, 2015.  We identified a delay in the refund was a result of the patient’s calls not being escalated to the Management Team. The supervisor of the Plan Management Refunds & Credits Department has reinforced the expectation with the call center to always facilitate any escalations calls immediately to the to the Management Team for expedited review and resolution.      A call was made to the patient on July 10th notifying him of the refund being processed.  Patient voiced being satisfied with the refund.     [redacted]Patient Relations Coordinator

See attached

Patient refund for $240.00 is in process. Mr. [redacted] provided an updated address 7/1/2015 for refund check to be re-sent. Kindly,[redacted]-[redacted]AR Management Ops Director, Phoenix NICConifer Health Solutions

Dear Ms. [redacted] Our office is in receipt of your complaint with the Revdex.com, Case #[redacted] The aforementioned account results from services rendered by our client, Arrowhead Hospital. The recipient of services related to the above referenced account has been identified...

as your minor child, [redacted]. The Conditions of Admissions (COA) is the contract between our client and yourself where you agreed to accept financial responsibility for any charges incurred resulting from medical services rendered by our client.A copy of the COA is enclosed for your review. Our client has completed a review of the services and charges on the above listed account. As a result the Emergency Room Visit level charge was confirmed as correct and consistent with the complaint presented at the time of service. Services and charges are supported by documentation as ordered by the physician. If you would like a copy of your medical records please contact the facility directly with your request. Our client's records indicate you provided [redacted] as your insurance carrier on the date of service. Per Health Net, $250.00 was determined to be your responsibility. Per your request, a copy of the itemized statement is enclosed for your records. Also enclosed is a copy of the [redacted] correspondence stating they have upheld their original determination as the claim was processed correctly; therefore you are responsible for the remaining balance of $250.00. Please note this account has not been reported to the credit reporting agencies. However, collection efforts will continue. If you have any questions regarding your dispute, please feel free to contact us at ([redacted] If you have questions regarding your account, please contact us at ([redacted]. Sincerely Stacey W[redacted]

Abrazo West Campus is evaluating the accounts for Caprice West to determine if there are any financial assistance programs and/or extended payment arrangements that can be made. We will be working directly with Miss West on this matter.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted]: Our office is in receipt of your complaint filed with the Revdex.com. Due to the concerns expressed, our office has reviewed your account. The aforementioned account results from services rendered by Abrazo [redacted] Campus. Your primary insurance carrier, HealthNet...

processed and paid the claim with zero patient responsibility. Therefore; on November 11, 2015, refund check# [redacted] in the amount of $550.00 was mailed to you. Sincerely, [redacted]

To Whom It May Concern:            Thank you for bringing Ms. Van N[redacted] complaint to our attention. Attached is a copy of the response sent to Ms. Van N** which serves as a response to her dispute filed with the Revdex.com’s Office....

Since this relates to medical services, we have not provided copies of the following enclosures included in Ms. Van N**’s response: Conditions of Admission, Itemized Statement and Remittance Advice If you have any questions regarding the response to Ms. Van N**, please feel free to contact our office at ###-###-####.