Complaint: [redacted] I am rejecting this response because: We were told not to pay the January premium of $ We then paid our new premium for February of $ This payment was refunded to our account and MHC said our plan had been terminated We did not have health insurance for February and March while we worked with MHC and YHI to resolve the issue We finally got a new effective date of 4/1/and paid that premium Why do we have to pay premiums for February and March when our February premium was refunded after paying and our plan was cancelled? Why did your employees not apply our February premium to the right policy? If our policy was cancelled on 4/30/2016, why did our May, June, and July payment not get refunded to us? If you used all of our payments (premiums) for the effective date you say, 2/1/- 4/30/(months of premiums), we should have payment refunded to us at least It is also very frustrating that you cannot work with YHI directly and always need us as the middle man We are not going to pay for February and March when your employees said our plan was cancelled so we did not use our health insurance at all We are going to continue to work with MHC and YHI to resolve this issue Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We were told not to pay the January premium of $ We then paid our new premium for February of $ This payment was refunded to our account and MHC said our plan had been terminated We did not have health insurance for February and March while we worked with MHC and YHI to resolve the issue We finally got a new effective date of 4/1/and paid that premium Why do we have to pay premiums for February and March when our February premium was refunded after paying and our plan was cancelled? Why did your employees not apply our February premium to the right policy? If our policy was cancelled on 4/30/2016, why did our May, June, and July payment not get refunded to us? If you used all of our payments (premiums) for the effective date you say, 2/1/- 4/30/(months of premiums), we should have payment refunded to us at least It is also very frustrating that you cannot work with YHI directly and always need us as the middle man We are not going to pay for February and March when your employees said our plan was cancelled so we did not use our health insurance at all We are going to continue to work with MHC and YHI to resolve this issue Sincerely, [redacted]