Montana Wildlife Federation

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr***, We apologize that you feel that this was your experience with us and we were unable to keep you as a customerWe assure you that our products do work, but can sometimes take a few treatments to see the full effectsOne way that we offer our guarantee is by providing free call
back services, at no charge to you, as many times as needed, until the pest issues have decreasedUpon completion of signing up with us we send you a copy of your own service agreement via email, we also send invoices after each service is done that include the chemicals that were used, the technician who has completed your service, as well as the number to poison controlAlso in regards to your concern with the markers being posted on your property this is something that we have always utilized with our mosquito services, and more recently with our regular pest control service as wellWe are glad to have had the opportunity to speak with you recently and to have reached a resolution that your pest control service with us is closed out and we have voided any type of cancellation fee

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
N*** ***

We are responding to your complaint as part of the resolution process with the Revdex.com. I am happy to have had the opportunity to speak with Mr*** earlier this week and for him to allow me to get his service scheduled and also completedI apologize for any previous issues that
transpired or any lapse in communication that may have occurred in regards to getting this service scheduledThank you for your business

To whom it may concern,After reviewing this complaint and reviewing this customer's account and what transpired, I had no problem meeting this customer's request. After looking into the situation, there were a combination of factors that led to this complaint that would lead to anyone's
reasonable frustration. I did personally call this customer and apologize and explained that she was not at fault for anything and that her request of having any balance on her account cleared would be met. We never actually charged a credit card or a bank account for services. All changes necessary to remove her from our billing for this service has been completed. This was a rare instance where a combination of circumstances led to some misunderstandings and unfortunately to an upset customer. As a business, we are always devastated when we lose a customer over something that was completely preventable on our end. We recognize that we do not have a successful business without happy customers and unfortunately, this was not displayed for this particular individual. We hope that this resolves the extent of her grievances.If there is anything else required to settle this dispute, please let us know. Again, we apologize for the inconvenience this has caused to this customer. After speaking with this customer, I was glad to see that she was happy that we would meet her request without resistance. Best,*** ***

In regards to Mr. [redacted] complaint: The company that had recently sent out this collection notice did so in error and we do apologize, this is a third party company that we utilize for certain billing needs. There is no balance on Mr. [redacted] account with us and his account is in fact...

inactive. We do apologize for the confusion.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted]First and foremost, I want to apologize for your experience.  A third party company that Frontline utilizes to contact customers who have an unpaid balance with us has sent out collection notices in error. You do not have any type of balance on your account with us, nor will...

any information of yours be submitted to a collection agency or go against your credit score from Frontline Pest. There were also no services performed on your property since April 2, 2015.Again, I do apologize for this error and any confusion that this has caused and I am glad to have had the opportunity to speak with you today in regards to this error. Thank you.Frontline

Hello,I spoke with Mrs. [redacted] on the 14th of September in regards to her account.  On June 15th, she signed an agreement for seven services on a bi-monthly frequency. Because of this agreement, we discounted her initial service from $175 to $84. Mrs. [redacted] does not dispute signing the...

agreement and accepted her first service on the 16th of June.  Subsequently, Mrs. [redacted] availed herself of our free Call Back service to resolve her issues with spiders and ants, which she explained that these issues had been resolved during our conversation.  This free re-service guarantee is a benefit for all customer under agreement with us.  I do apologize that the hornets nest she has was located at such a height that we could not remove it.  We prides ourselves in trying our hardest to resolve any issues that arise.  When a customer cancels their agreement prior to fulfilling the seven services outlined, we simply ask that they reimburse the discount given on the initial service, which was $91 in this case.  Despite feeling justified in requiring this reimbursement from Mrs. [redacted] for not completing her service agreement with us, we ultimately want to avoid any dispute and ongoing issue into the future.  Our goal is to have customers stay with us for as long as they are in their home.  Thank you.Tara