Monte Alban Mexican Grill

To Whom It May Concern, We investigated and came to the conclusion that it must've been a misunderstanding, sometimes loose change can be overlooked as it is tucked on a corner flap of the check holderWe regret not having the opportunity to clarify or resolve this issue at the very moment as it was not reported to the manager or any staff member We apologize for the inconvenience and guarantee that this will not happenPlease feel free to contact us if we can be of any further assistance Monte ***

To Whom It May Concern,  We investigated and came to the conclusion that it must've been a misunderstanding, sometimes loose change can be overlooked as it is tucked on a corner flap of the check holder. We regret not having the opportunity to clarify or resolve this issue at the very moment as...

it was not reported to the manager or any staff member.  We apologize for the inconvenience and guarantee that this will not happen. Please feel free to contact us if we can be of any further assistance.  Monte [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  There wasn't any change left in the check binder, and as I have said it has happened on more than one occasion.  I pay cash when I go there,  and the other 2 parties at my table paid by credit or debit card the last time I was there.  As I also mentioned to the Revdex.com someone from your staff should order from there and pay cash and see if "coins" are giving as change. Regards,  [redacted]