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Monte Cello's

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Monte Cello's Reviews (1)

Review: We booked Monte Cello's to host my son's Baptism party for January 5, 2014. [redacted] was our contact through out. She is the Manager, as well as the owners daughter. The party over all went great and at the end I paid the bill. It wasn't until I got home that day that I looked over our bill and realized that I was over charged. [redacted] and I had previously spoke about the prices for children and I notified her that I would have 15 children, 12 of those children under 4 years old (6 babies under 2 months old!). She said I would not be charged for those children and that she would do a head count the day of the baptism. [redacted] did not show up that day and the waiters there did not do a head count and charged us for all 15 kids. You couldn't miss all the BABIES in car seats! I called [redacted] the very next day, she sent me a breakdown of our cost, I informed her of everything above and she apologized and said I would be refunded. It just so happens that this week was the week they had a water main break and since then have not re-opened and I have gotten an excuse from her since January and now as of February she has stopped returning my e-mails. I have no other phone number for her besides the restaurant and that has since been shut off. I have no other contact person and no way of getting a hold of anyone else. We only want our money back that is due to us. We also had to pay tax and tip on the higher amount we were charged as well. We shouldn't have to pay for a buffet for little 2 month old babies in car seats! [redacted] was wonderful at first and offered us the refund we were due, I don't know what happened and why she just stopped all contact all of a sudden. She even offered for me to drive to her and she would pay me cash. Thankfully I saved all of her e-mails for proof of this.Desired Settlement: We were charged $1088.57. This is the breakdown [redacted] provided me, which the numbers dont even match up. 45 Adults @ $15.95 each - $717.7515 Children $ 6.38 each - $95.70Linens - $35.00Subtotal - $848.45Tax - $59.3920% Gratuity - $181.43Total - $1,088.57I should have been charged:42 Adults @ 15.95 - $669.903 Children @ 6.38 - $19.14Linens - $35.00Subtotal - $724.04Tax - $50.6820% Gratuity - $154.94Total - $929.66Refund due - $158.91

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Description: PIZZA

Address: 129 Perry Highway, Harmony, Pennsylvania, United States, 16037

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