Monterrey Mexican Restaurant

It has been many many years since I have dealt with such an excellent service minded organization They are efficient, prompt in responding, and their work is professional and they cleanup upon completion Mr and Mrs [redacted] have built a wonderful organization and I highly recommend them to everyone

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:SEP [redacted] - [redacted] ***Margate, FL ***Revdex.comK StNW, 10th Floor Washington, DC 20005-3404Phone: 202.1393.8000Fax: 2O2.393.1198.Email: info [redacted] .org URL: http://www.Revdex.com.org/Washington-dc-eastern-paRef: RoboformDear Revdex.com,All my concerns in my complaint have not been addressedTherefore, this issue still has not been resolved and Roboform refuses to address the other concernsThe fact of months going by with no response does not release Roboform of its obligation to provide service to long standing customersThe facts, are in Writing to you and clearly show that all my concerns have not been addressed.I disagree with your findings in which you stated Roboform addressed my all my concernsThis is clearly not true and should not reflect this on the Revdex.com Website,Await you written response by mail only.Regards, [redacted] PSTo date, I still do not have Roboform up and running on my computer due to a lack of response from them Regards, [redacted]

We are in receipt of [redacted] ’s complaint which was assigned an ID of [redacted] [redacted] claims: A copy of the complaint is included below In summary, [redacted] claims that Siber Systems is responsible for an outsider that accessed her account She is requesting that Siber Systems reimburse her for lost monies on her gift cards.Our Response to [redacted] ’s claim:First and foremost, our systems were not breached in any way The person that accessed [redacted] ’s account gained access on the very first try with an accurate username and password In addition, in order to access her RoboForm data, the person also knew her Master Password, which is used by RoboForm to encrypt and secure any data stored within the program.The person accessing [redacted] ’s account gained access to that account through known account information through no fault of Siber Systems We cannot be reasonably expected to protect users from outside influencers gaining access to account information which is leaked outside of our control In addition, if [redacted] had taken advantage of our additional Multifactor Authentication (MFA) option, which is made available for free to all RoboForm users, she most likely would have avoided this situation When using the MFA option, the only way to access her data would be from devices that she personally registered In other words, when users deploy this feature, only computers that contain the additional piece of authentication can access their account, no outsiders[redacted] also claims that she did not know that the feature existed, which we cannot claim otherwise However, we went through great lengths to inform our users that this feature existed and was available to all users for free For example:1) We mention it in the Security section of our home page - http://www.roboform.com/ - as well as multiple areas throughout the website2) We have an entire page dedicated to our security which describes the feature in detail - http://www.roboform.com/everywhere-security3) We wrote a blog post when we released the feature - http://www.roboform.com/blog/multifactor-authentication and a second blog post when we offered a text option - http://www.roboform.com/blog/stay-protected-with-mulitfactor-authentication In addition, we mention the feature in numerous other blog posts.4) We talked about the feature several times on our social media channels including Facebook and Twitter.5) We wrote a press release talking about our new multifactor authentication security feature and widely distributed it on September 16, 6) We wrote another press release talking about upgrades to our new multifactor authentication security feature and widely distributed it November 10, 7) We created a post update page dedicated to our new multifactor authentication option and encouraged users to utilize this new feature Our post update page was shown to users for several months after they updated their software - http://www.roboform.com/landing/install-mf-auth.htmlIn summary, we feel terrible that someone was able to access [redacted] ’s account But at the same time there’s no way we could have prevented it since:1) The user accessed her account on the very first try, so they knew her UserID and Password If they had made more than one failed attempt, our security systems would have prevented access and alerted [redacted] .2) The user accessed her data by also knowing her Master Password We never know or store that information anywhere, so there’s no way the outsider could have possibly obtained that information from us.3) [redacted] did not have the Multifactor Authentication feature turned on If it were, this most likely would have been prevented.Therefore, we are politely denying any claim that we are somehow responsible for [redacted] ’s misfortune and are not prepared to meet her desired settlement

We are in receipt of [redacted] ’s response to our response to the complaint which was assigned an ID of [redacted] [redacted] follclaims: A copy of the response is included below In summary, [redacted] claims that Siber Systems is responsible for an outsider that accessed her account Further, she states that we did not do enough to let her know that our multifactor authentication feature was available.Our Response to [redacted] ’s follclaim:We are truly sympathetic to [redacted] It’s unfortunate that someone was able to obtain her RoboForm user name, password and Master Password.However, we simply cannot be held responsible for something that was completely out of our control As we responded already, we do have significant security controls in place to prevent unauthorized access to RoboForm accounts Our security controls block unauthorized access every day We cannot however detect the difference between good and bad users accessing accounts with the correct account credentials[redacted] claims that we could have done more to let her know about the multifactor authentication option that we have available I agree We can always do more It’s almost impossible to suggest that a company can’t do more But a significant portion of our users have adopted the multifactor authentication option with the communications we had in place Also, since [redacted] updated her software several times in the last two years, we are very certain that we presented her with our post update page, most likely multiple times, that clearly talks about the new feature - http://www.roboform.com/landing/install-mf-auth.html While I suppose it would be good for us to be able to prove how many times she saw that page, we cannot We simply don’t track individual activity Nor can we prove that she saw the other public announcements we made and potentially decided not to implement the MFA feature That said, [redacted] also cannot prove that she definitely would have utilized the MFA option had she saw any one of our communications It’s possible that she simply chose not to activate this additional security feature Not all our members take advantage of our multifactor option because it does require some additional setup In summary, unfortunately there’s no way for either one of us to prove we’re right It’s also very possible that we both could have done more.In [redacted] ’s response she also states, “They failed to show care and concern over my issue.” This cannot be further from the truth We have documentation showing that we have responded quickly and thoughtfully to each and every one of her tickets We also had phone conversations with her husband We have invested significant time into this issue as well.We care a great deal about each and every one of our users We simply cannot be held liable and asked to pay $1,for lost gift card funds when someone accessed her gift cards through no fault of our ownWe are once again respectfully rejecting this claim because we simply cannot be held responsible for something out of our control.That said, [redacted] is a long time user of RoboForm and we certainly want to keep her happy While we cannot reimburse her for her gift cards, we are certainly open to other options Perhaps we can give her three free years of RoboForm or something along those lines ----------MESSAGE:In response to I should have known factor security was availableI have had roboform for almost yearsNever did I receive an email or letter notifying me of this changeIt's rediculous to assume that all customers follow you on blogs, social media, press releases, website etcWhen I renewed my account, it would have been an appropriate time to notify me that I don't have it activatedThen you could have had it on record that I was notifiedBut you have no record that I ever saw that this was availableAs a company that promotes that "The protection of your data is our highest priorityWe have followed industry best practices to ensure the security and privacy of your information.", they failed to back up their statementThey failed to show care and concern over my issueI have had a monetary and time loss that I will not be able to get back unless I go to court

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have since spoken to [redacted] via phone yesterday and he advised that RoboForm is now working as expected

I have dealt with Casey Electric for more than years As the Admin Assist for a Church & School I need a dependable company when things go wrong I find Casey Electric to be very dependable and reasonable in price They are on the property and addressing the issue which I have called about within an hour I feel very blessed to have been introduced to Casey Electric and I highly recommend them
***

It has been many many years since I have dealt with such an excellent service minded organization They are efficient, prompt in responding, and their work is professional and they cleanup upon completion Mr and Mrs *** have built a wonderful organization and I highly recommend them to everyone

Years of free service and not backing up their service is a bad rewardI will continue to taking legal action

This Company deserves stars in all catagories Their service personnel are efficient and friendly My questions are always answered and they leave their work area clean I will be dealing with them for many more years Thank you Mr Casey for creating and maintaining such an upstanding Company

I have been informed by management that we have now paid for the third license via *** as wellTherefore, now all three licenses have been refunded and it would appear that the request has been satisfied in full

I had a problem with a rental house HVAC unit & a another HVAC company said it needed to be replacedI called Casey electric and they replaced a part and it cost about $to repair the unit and it has been running with no problems for just over a year nowThey are VERY honest and dependable

From: *** *** Date: Tue, Jun 7, at 10:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Cc:
support@***.comThe complaint referenced below has been satisfied by the company After explaining the issue to a different customer support representative, the company honored the product even though the 3rd party involved in the sale is not affiliated with the company In the end with the support of the Revdex.com, the matter has been resolved to my complete satisfaction. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Great experience Doug was great and worked with us to get us the right install for the right price Rick was professional, courteous and explained the complete install process as it was progressing

We have used Casey's for several years and, in the past weeks have had two occasions to use their services In the first case, it involved major work of replacing an AC unit, an air handler, and a gas furnace The workmen were prompt, courteous, and efficient We experienced little down time and all of the work was completed as promised
On the second occasion, we needed work on a fluorescent light fixture in our kitchen The employees who did the work were professional and offered several options The work was completed in a timely fashion and at a reasonable cost

From: *** *** Date: Sun, May 7, at
5:AMSubject: Complaint ***To: [email protected],I failed to respond in time and this complaint has now automatically been closed I'd like to clarify that the complaint was resolved to my satisfaction.Thanks*** ***

We are very sorry but recovering a user's Master Password is a technical impossibilityFor security purposes, we purposely built *** so that nobody except the user themselves--not even Siber Systems--can ever know or obtain a user's Master PasswordThis is a standard industry practicePer
our support documentation, we can reset the Master Password but we cannot recover the data: https://help.***.com/hc/en-us/articles/***-I-forgot-my-Master-Password-How-can-I...⇄

Revdex.com Responsere: Complaint: ***We are in receipt of *** ***’ recent complaint Based on review of the complaint and our payment systems, it looks like *** *** purchased our software in August Unfortunately we believe there was a general misunderstanding between free updates
versus free upgrades We offer free updates (minor bug fixes, feature improvements, etc.), but not free major upgrades to newer software versions I was able to find our email correspondence with *** *** from It looks like we responded to his email, but he never responded back after that.When we released *** (a major upgrade from *** 6) our upgrade policy was as follows:If you purchased *** after September 1, then you are entitled to a free license upgrade (Note: This means we did give free upgrades to anyone that purchased *** within months of our major upgrade.)If you purchased *** before September 1, then you are entitled to a discounted license upgradeIf you do not wish to upgrade to Version 7, your Version license will remain effective in perpetuity.Since *** *** purchased his original license four years prior to the major upgrade release, he was entitled to a discount on the software, not a free upgrade.All that said, I can provide *** *** with two options:1) A free upgrade to *** * Desktop2) A free year of *** * Everywhere (where you can use *** on multiple devices and entitles you to upgrades as long as the subscription is active)It should be noted that we plan to release *** in Qof 2016.Please let me know how *** *** would like to proceed.Kind regards,Bill C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: As a paid product or service I still maintain that there should be a way for a customer to reset the master password and retrieve all saved passwords. This seems to me a bad practice. I have however resolved this problem by managing to find where I had written down the master password.
Regards,
[redacted]