Montgomery Medical Equipment Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did speak with the rep from the company at Montgomery [redacted] , and I am satisfied with the result As a whole, the end result closes the account issue I did share that, due to the problems with these transactions and the poor handling of the whole process prior to the Montgomery rep getting involved to fix others' issues, I chose to take my future patronage elsewhere I thank the Revdex.com for intervening, and bringing both sides to a successful resolution Regards, [redacted]

October 3, 2016Dear [redacted] , At Montgomery Medical Equipment Company, we strive to provide our clients with outstanding serviceand quality medical equipment and suppliesInevitably, there may be times that our efforts will fall short of meeting your expectations of our companyAs a part of our internal Performance improvement program, we encourage our clients to share their concerns with usOur company has logged a concert from Revdex.com for [redacted] We have addressed the concern directly with ** [redacted] Should you have any questions, please contact [redacted] This record of concern will now be considered closed; however, if any questions remain please do not hesitate to contact me at [redacted] .We apologize for any inconvenience we may have caused you.Sincerely,Nella T.Internal Auditor/Complaints

June 1, 2015Dear *** ***:Although we try our very best to deliver outstanding customer Service, 100% of the time, sometimes we miss the markDelivering the best possible health care to your family's loved ones has always been a top priority,Having said this, please accept this letter as my
personal apology for your family's unfortunate customer Service experience.And as discussed we are crediting *** ***'s credit card $in a gesture of good faith, representing your picredit towards his seatlift chair,A copy of this response is being forwarded to the Revdex.com (Revdex.com) complaint department for their files.if you have any questions regarding this letter please contact me directly at ###-###-####.Sincerely,Craig RChief Compliance Officer

Di ***Dear *** ***,At Montgomery Medical Equipment we strive to provide our clients with outstanding service and quality medical equipment and suppliesInevitably, there may be times that our efforts will fall short of meeting your expectations of our companyAs a part of our internal
Performance Improvement program, we encourage our clients to share their concerns with us.Recently, our company logged a concern from your organization in regards to *** *** ***We contacted *** *** and we are working with him to arrive at a satisfactory resolution to the issues he raised.This record of concern will now be considered closed; however, if any questions remain please do not hesitate to Contact me at ***.Sincerely,Tricia J*** lnternal Auditor Corporate Compliance Team

January 13, 2017Dear *** ***,At Montgomery Medical Equipment, we strive to provide our clients with outstanding service and quality medical equipment and suppliesInevitably, there may be times that our efforts will fall short of meeting your expectations of our companyAs a part of our
internal Performance improvement program, we encourage our clients to share their concerns with us.Recently, our company logged a concern from your organization in regards to *** *** ***We contacted *** *** and we are working with him to arrive at a satisfactory resolution to the issues he raised.This record of concern will now be considered closed; however, if any questions remain please do not hesitate to contact me at ***,We apologize for any inconvenience we may have caused you,Sincerely,Tricia RInternal Auditor

October 3, 2016Dear [redacted], At Montgomery Medical Equipment Company, we strive to provide our clients with outstanding serviceand quality medical equipment and supplies. Inevitably, there may be times that our efforts will fall short of meeting your expectations of our company. As a part of our...

internal Performance improvement ... program, we encourage our clients to share their concerns with us. Our company has logged a concert from Revdex.com for [redacted]. We have addressed the concern directly with **. [redacted]. Should you have any questions, please contact [redacted]
This record of concern will now be considered closed; however, if any questions remain please do not hesitate to contact me at [redacted].We apologize for any inconvenience we may have caused you.Sincerely,Nella T.Internal Auditor/Complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did speak with the rep from the company at Montgomery [redacted], and I am satisfied with the result.  As a whole, the end result closes the account issue.  I did share that, due to the problems with these transactions and the poor handling of the whole process prior to the Montgomery rep getting involved to fix others' issues, I chose to take my future patronage elsewhere.  I thank the Revdex.com for intervening, and bringing both sides to a successful resolution.
Regards,
[redacted]

April 14, 2015Dear [redacted]:I've tried to reach you by telephone several times since I received your Revdex.com letter, dated April 2, 2015, Unfortunately we've not connected to discuss your request.In an effort to clarify the recent concerns with our company, I'm outlining below my understanding:1)...

There was confusion with several CPAP supply orders which were processed through our Montgomery Medical Equipment Company location.2) On at least one occasion there was a delay in the billing to your [redacted], insurance carrier.3) Your letter sights four separate services (3 CPAP Orders & 1 return mailing label request) throughout 2014; April, July and October, which we concur.4) The "return mailing label" supplied by Montgomery Medical in March of this year was for CPAP supply order, which I believe you did not want.5) Your letter also sights a disputed amount of patient co-pay balance of $128,74 on a total of $515.74 in billed claims.6) When reviewing our billing system notes we're showing the total billed claims amount was $523.23 and a patient co-pay balance of $237.21, pending the billing credit for the March 2015returned CPAP supplies.[redacted], the returned supplies were received last week and a "credit adjustment" is being made to your account balance, leaving an account balance of $46.47.In an act of good faith we are adjusting-off your account balance, leaving a zero balance.I trust these actions will meet your satisfaction. If not, please contact me directly at ###-###-####.Lastly, please accept my apology for this inconvenience.If you have any questions regarding this letter please contact me directly, at the telephone number provided.Sincerely,Craig R.Chief Compliance Officer