MonthlyClubs.com

In response to ***’s complaint of slow delivery of her gift of beer First of all, [redacted] please except our apologizes for your experience with our company! We pride ourselves in providing excellent customer service to our members besides quality productsSo we do not ever want our members to have a bad experience with MonthlyClubs.com We have had some challenges with the extreme weather in the Northeast to ship beer to members homes late January into February In MA only a very few carriers can ship to homes, UPS and FedEx do notThe local carrier does not have a tracking system like the big carriers to be able to give us detailed information as to where a package is I understand ***’s frustration with the information given to her about the her package as we could not give her detailed information as to exactly when her package would arriveIn today’s world the Amazon’s have ruined us all to expect the delivery detail they doUnfortunately, it is a little more challenging to ship beer and perishable productsI won’t bore you all with the details of shipping beer across the US, because it is different for every state, but they all require the tier system I spoke to [redacted] on the phone about her delivery and told her I would call her back to her with better information about her deliveryI called A&B carrier service with the tracking number given for ***’s package and they said they would call me back with updated informationI called [redacted] in one hour and 15min after I spoke to her to let her know I was working on getting her package delivered and the only information we had was that it would be delivered by Feb 7th I then listened to my voice mail with ***’s message upset at me for not returning her callI called her again to apologize for not getting back to her sooner, especially since she was so upset with the situation I called A&B again and asked them if they would make sure this package was delivered by Friday the 7th, and if no one was home to leave it on the doorstep [redacted] had told me that it would be ok, because she just needed to go out for a short timeWhen I spoke to the carrier service they were concerned about leaving the package because it was freezing outside, but they told me it would be deliveredThe carrier service told me they were behind in deliveries because of the extreme cold and they are back logged with orders [redacted] left me another voice mail letting me know her frustration in not receiving the package by the time we told her it would be there, over the weekendI did tell [redacted] I was very frustrated with the carrier for not delivering as they said they would, but I would not say it is the delivery companies problem, we take responsibility for making sure our members receive their productIt is important to us to provide excellent service to our members I called A&B again, and they finally delivered the package at 10:00am Monday the 10th, this complaint was filed at 9:30am on the 10th , minutes before the package was deliveredWe are disappointed that we could not provide better service, before [redacted] sending this complaint to the Revdex.comWe pride ourselves in giving top notch customer service and this is our first complaint sent to an agency***, if you could please drop this complaint and give us another chance, we would do our best to make sure your experience with us will be a good one in the future I would like to extend your membership a month at no charge to youI noticed you like cheese since you placed an order on the February 11th with us, starting in March, we can add a month on that order if you prefer Customer Information; [redacted] e-mail [redacted] @verizon.net ID of [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have been a member of their beer of the month club for over a year and a half and the beer is always excellent We receive three bottles of four different beers each month and over months we have only received one that we didn't care forThe customer service is amazingWe have given memberships as a gift as wellIf you or someone you love enjoys micro brews, this is an amazing gift experience that keeps on giving every monthTrust me, it's appreciated

In response to [redacted]'s complaint of slow delivery of her gift of beer
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First of all, [redacted] please except our apologizes for your experience with our company! We pride ourselves in providing excellent customer service to our members besides quality productsSo we do not ever want our members to have a bad experience with MonthlyClubs.com
We have had some challenges with the extreme weather in the Northeast to ship beer to members homes late January into February In MA only a very few carriers can ship to homes, UPS and FedEx do notThe local carrier does not have a tracking system like the big carriers to be able to give us detailed information as to where a package is
I understand [redacted]'s frustration with the information given to her about the her package as we could not give her detailed information as to exactly when her package would arriveIn today's world the Amazon's have ruined us all to expect the delivery detail they doUnfortunately, it is a little more challenging to ship beer and perishable productsI won't bore you all with the details of shipping beer across the US, because it is different for every state, but they all require the tier system
I spoke to [redacted] on the phone about her delivery and told her I would call her back to her with better information about her deliveryI called A&B carrier service with the tracking number given for [redacted]'s package and they said they would call me back with updated informationI called [redacted] in one hour and 15min after I spoke to her to let her know I was working on getting her package delivered and the only information we had was that it would be delivered by Feb 7th I then listened to my voice mail with [redacted]'s message upset at me for not returning her callI called her again to apologize for not getting back to her sooner, especially since she was so upset with the situation
I called A&B again and asked them if they would make sure this package was delivered by Friday the 7th, and if no one was home to leave it on the doorstep[redacted] had told me that it would be ok, because she just needed to go out for a short timeWhen I spoke to the carrier service they were concerned about leaving the package because it was freezing outside, but they told me it would be deliveredThe carrier service told me they were behind in deliveries because of the extreme cold and they are back logged with orders
[redacted] left me another voice mail letting me know her frustration in not receiving the package by the time we told her it would be there, over the weekendI did tell [redacted] I was very frustrated with the carrier for not delivering as they said they would, but I would not say it is the delivery companies problem, we take responsibility for making sure our members receive their productIt is important to us to provide excellent service to our members
I called A&B again, and they finally delivered the package at 10:00am Monday the 10th, this complaint was filed at 9:30am on the 10th , minutes before the package was deliveredWe are disappointed that we could not provide better service, before [redacted] sending this complaint to the Revdex.comWe pride ourselves in giving top notch customer service and this is our first complaint sent to an agency[redacted], if you could please drop this complaint and give us another chance, we would do our best to make sure your experience with us will be a good one in the future
I would like to extend your membership a month at no charge to youI noticed you like cheese since you placed an order on the February 11th with us, starting in March, we can add a month on that order if you prefer
Customer Information;
[redacted]
e-mail [redacted]@verizon.net
ID of [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]