the credit call was from the lender , we tried banks and only gave an approval with the money down the credit score before and after had only a minor impactI have both credit applications signed by them
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ On 7/14/15, Revdex.com received the following from the business via email: Re; MsMary Ellen M [redacted] Hi d D [redacted] attached is the insurance policy for the carrier , it also shows no damage on the inspection report , please forward to the customer , thanks JOSEPH MS [redacted] Vice President MAG Management Company Off [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the companies responseThe attached paperwork is pointlessThe attached insurance information indicates they have a 5,deductible which is of little consequence to meDoes that mean they feel they are not liable for damage under $5,000? The attached inspection report is also pointlessAs I indicated in my original compliant, Runaway delivered the vehicle to us on 6/4/They did not allow time for inspection of the vehicleThey would not drop the car off the transport truck until we signedOnce we signed they dropped the car in the street and left Final Business Response / [redacted] (4000, 9, 2015/08/05) */ You need to start with the claim to the carrier Final Consumer Response / [redacted] (3000, 12, 2015/08/24) */ Provided by consumer via email: Dave, We didn't want overwhelm you with paperwork Attached you will find: Retail Buyers Order ( scans because it was legal size front and back) Runaway Transport Order Delivery Agreement ( which was more related to if we financed which we didn't) Agreement To Arbitrate Delivery Report The Lemon Squad Report The Lemon Squad Report Photos If you have any problems with any of these or need anything else, just let us know Thanks so much for your help Terry B [redacted] Mary Ellen M***
the receipt is not the warranty Does she have it? We have never sold a lifetime warrantyall warranties only cover only rust through not surface rust We did also submit it to Ford motor for help as they have covered rust through panels up to years I will however repair the vehicle and split the costs 50%/50% with her
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ *SEE ATTACHMENTS [redacted] Business responded via email: Re ; Mrs [redacted] case [redacted] Hi [redacted] ": Ms [redacted] purchased her vehicle in October with 72,miles on it the Car fax reflects that we did maintence on the vehicle for the previous owner and that there was an accident in January and that the air bags were not deployed , there is no way that this vehicle should have been salvageda couple of days after she took delivery of the vehicle there was a brake pulsation due to rust on the rotors , we replaced both of them at no charge to her, see Repair # for $ months later November and 19,miles later A friend of mine [redacted] called me and asked me to look into the problem and I repaired everything the vehicle needed to include rebuilding the front end and replaced all tires as a goodwill gesture to her at NO CHARGE to her On November 17th and miles later she brought the vehicle back with a broken motor mound and we also repaired it forat NO COST to her In January with 96,miles on it for a bad thermostat and bent wheel she declined that work Whatever is wrong with the vehicle is unknown as we have not seen the vehicle in a yearWe did not sell a life time warranty with the vehicle and in my opinion I have been more than fairAs far as I can tell she has not maintaind the vehicle very well JOSEPH MS [redacted] Vice President MAG Management Company Off x Cell Fax Medina Road Fairlawn OH Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vehicle that was sold to me was misrepresented with the incorrect CARFAX and the dealerships service manager William S [redacted] stated that it "never went through our service department." The vehicle HAS in fact been maintained at other local shops who laughed at the suggestions for service that Montrose Ford made and performed repairs at a third of the estimates given to me by themIf all these repairs were completed-which was not accurate-why after having "four new tires" replaced was I having blowouts on a monthly bases and having the car realigned everytime? Because of the front end damage from the crashI would be glad to aquire an affidavit from the witnesses who heard you and your staff admit that the vehicle shouldn't have been sold and that you couldn't "eat the cost" of getting me out of this unsafe vehicleI am not the only person Montrose Ford has done this too and next stop is all of the news channels with my documentation of the constant maintenanceI do not bring the vehicle back for repairs to them because of the mark up on repairs and being treated like I am ignorant-which I am far fromNo "lifetime warranty" required, just a safe vehicle as promised that is legal to sell to a paying customer who has given this dealership many chances to rectify the situationNo one has been "more than fair" and no one at Montrose has any idea of the constant repairs I have invested in and how the vehicle is maintained because they are lying, crooks who are only out to line their pockets and protect themselvesNot one person involved with this car thinks that I should not proceed legally or that I am without grounds for a lawsuit Final Business Response / [redacted] (4000, 10, 2016/02/23) */ Please send me the invoices of all repairs done at other repair shops Final Consumer Response / [redacted] (4200, 12, 2016/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolution offeredI have never seen that Carfax report and have my copy which is differentMy copy also includes the information regarding the FRONT END ACCIDENT from 1/16/13, but I DID NOT RECEIVE IT UNTIL AFTER THE PURCHASE!!!!! If you note...my signature is nowhere on the Carfax report, bottom signature line which says I have read and reviewed the Carfax report and agree to the purchaseThis is because I never saw it until I pointed out I had the incorrect one and received a different version of this AFTER purchasing my vehicle, handed to me by a receptionist!!!! This proves my point exactlyAll the work that was done was front end and me declining repairs FROM MONTROSE FORD's service shop does not mean repairs were not doneIt means I was not willing to pay their inflated pricesNote how close all the dates are in the times I had to keep taking it inWhy would a dealership do repairs for free if they were not guilty of selling a piece of st in the first place that is UNSAFE!??? All I have to say is I hope they sleep well at night, this documentation only proves my point...this Carfax was NEVER SHOWN TO ME, I NEVER SIGNED THAT I HAD SEEN IT and wouldn't have bought it if I had know about the crash...knowing I would end up where I am now-paying for an unsafe, un-drivable car that should have been salvagedIt sits in my driveway, while I do what I'm supposed to and continue to make payments on it and simultaneously pay $700/month for a rental to go to work and take care of my daughters and responsibilities and can't get financed for a different car because of the negative equity, zero worth of this car
The customer was told that we would look at it again at no additional charge the earlier repair is not in our data base so I am unable to track down whenAlso there was a code that was for a part that was recently replaced by somebody else as well as other parts that replaced by others it is much harder to diagnose a problem that the repair was done by others as far as the PCM being bad it did not trip the failure code when it was in our shop The tech that did the work here is a year master tech
we show no record of the purchase on her buyers order and can only tell it was purchased after the sale in November dated 4-11- the service was done by a third party company please provide me a copy of the contract she has thanks
I am rejecting this response because: The facts of the response are untrueThe work done previously was in the past and had nothing to do with the check engine code the vehicle was brought in forA year veteran mechanic found the problem in less than an hour, and repaired the problem your year could not troubleshootThe check engine code came up before I was even a mile down the road from tour shop when your mechanic said the problem was fixed
the credit call was from the lender , we tried banks and only gave an approval with the money down the credit score before and after had only a minor impactI have both credit applications signed by them
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ On 7/14/15, Revdex.com received the following from the business via email: Re; MsMary Ellen M [redacted] Hi d D [redacted] attached is the insurance policy for the carrier , it also shows no damage on the inspection report , please forward to the customer , thanks JOSEPH MS [redacted] Vice President MAG Management Company Off [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the companies responseThe attached paperwork is pointlessThe attached insurance information indicates they have a 5,deductible which is of little consequence to meDoes that mean they feel they are not liable for damage under $5,000? The attached inspection report is also pointlessAs I indicated in my original compliant, Runaway delivered the vehicle to us on 6/4/They did not allow time for inspection of the vehicleThey would not drop the car off the transport truck until we signedOnce we signed they dropped the car in the street and left Final Business Response / [redacted] (4000, 9, 2015/08/05) */ You need to start with the claim to the carrier Final Consumer Response / [redacted] (3000, 12, 2015/08/24) */ Provided by consumer via email: Dave, We didn't want overwhelm you with paperwork Attached you will find: Retail Buyers Order ( scans because it was legal size front and back) Runaway Transport Order Delivery Agreement ( which was more related to if we financed which we didn't) Agreement To Arbitrate Delivery Report The Lemon Squad Report The Lemon Squad Report Photos If you have any problems with any of these or need anything else, just let us know Thanks so much for your help Terry B [redacted] Mary Ellen M***
I am rejecting this response because: it is falsely stated I have an email from them that proves the statement is fals
The credit app does not limit lenders we only pulled one The three others pulled theirs He gave us permission to shop for a better rate
the receipt is not the warranty Does she have it? We have never sold a lifetime warrantyall warranties only cover only rust through not surface rust We did also submit it to Ford motor for help as they have covered rust through panels up to years I will however repair the vehicle and split the costs 50%/50% with her
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ *SEE ATTACHMENTS [redacted] Business responded via email: Re ; Mrs [redacted] case [redacted] Hi [redacted] ": Ms [redacted] purchased her vehicle in October with 72,miles on it the Car fax reflects that we did maintence on the vehicle for the previous owner and that there was an accident in January and that the air bags were not deployed , there is no way that this vehicle should have been salvageda couple of days after she took delivery of the vehicle there was a brake pulsation due to rust on the rotors , we replaced both of them at no charge to her, see Repair # for $ months later November and 19,miles later A friend of mine [redacted] called me and asked me to look into the problem and I repaired everything the vehicle needed to include rebuilding the front end and replaced all tires as a goodwill gesture to her at NO CHARGE to her On November 17th and miles later she brought the vehicle back with a broken motor mound and we also repaired it forat NO COST to her In January with 96,miles on it for a bad thermostat and bent wheel she declined that work Whatever is wrong with the vehicle is unknown as we have not seen the vehicle in a yearWe did not sell a life time warranty with the vehicle and in my opinion I have been more than fairAs far as I can tell she has not maintaind the vehicle very well JOSEPH MS [redacted] Vice President MAG Management Company Off x Cell Fax Medina Road Fairlawn OH Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vehicle that was sold to me was misrepresented with the incorrect CARFAX and the dealerships service manager William S [redacted] stated that it "never went through our service department." The vehicle HAS in fact been maintained at other local shops who laughed at the suggestions for service that Montrose Ford made and performed repairs at a third of the estimates given to me by themIf all these repairs were completed-which was not accurate-why after having "four new tires" replaced was I having blowouts on a monthly bases and having the car realigned everytime? Because of the front end damage from the crashI would be glad to aquire an affidavit from the witnesses who heard you and your staff admit that the vehicle shouldn't have been sold and that you couldn't "eat the cost" of getting me out of this unsafe vehicleI am not the only person Montrose Ford has done this too and next stop is all of the news channels with my documentation of the constant maintenanceI do not bring the vehicle back for repairs to them because of the mark up on repairs and being treated like I am ignorant-which I am far fromNo "lifetime warranty" required, just a safe vehicle as promised that is legal to sell to a paying customer who has given this dealership many chances to rectify the situationNo one has been "more than fair" and no one at Montrose has any idea of the constant repairs I have invested in and how the vehicle is maintained because they are lying, crooks who are only out to line their pockets and protect themselvesNot one person involved with this car thinks that I should not proceed legally or that I am without grounds for a lawsuit Final Business Response / [redacted] (4000, 10, 2016/02/23) */ Please send me the invoices of all repairs done at other repair shops Final Consumer Response / [redacted] (4200, 12, 2016/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolution offeredI have never seen that Carfax report and have my copy which is differentMy copy also includes the information regarding the FRONT END ACCIDENT from 1/16/13, but I DID NOT RECEIVE IT UNTIL AFTER THE PURCHASE!!!!! If you note...my signature is nowhere on the Carfax report, bottom signature line which says I have read and reviewed the Carfax report and agree to the purchaseThis is because I never saw it until I pointed out I had the incorrect one and received a different version of this AFTER purchasing my vehicle, handed to me by a receptionist!!!! This proves my point exactlyAll the work that was done was front end and me declining repairs FROM MONTROSE FORD's service shop does not mean repairs were not doneIt means I was not willing to pay their inflated pricesNote how close all the dates are in the times I had to keep taking it inWhy would a dealership do repairs for free if they were not guilty of selling a piece of s
t in the first place that is UNSAFE!??? All I have to say is I hope they sleep well at night, this documentation only proves my point...this Carfax was NEVER SHOWN TO ME, I NEVER SIGNED THAT I HAD SEEN IT and wouldn't have bought it if I had know about the crash...knowing I would end up where I am now-paying for an unsafe, un-drivable car that should have been salvagedIt sits in my driveway, while I do what I'm supposed to and continue to make payments on it and simultaneously pay $700/month for a rental to go to work and take care of my daughters and responsibilities and can't get financed for a different car because of the negative equity, zero worth of this car
The customer was told that we would look at it again at no additional charge the earlier repair is not in our data base so I am unable to track down whenAlso there was a code that was for a part that was recently replaced by somebody else as well as other parts that replaced by others it is much harder to diagnose a problem that the repair was done by others as far as the PCM being bad it did not trip the failure code when it was in our shop The tech that did the work here is a year master tech
I am rejecting this response because:
we show no record of the purchase on her buyers order and can only tell it was purchased after the sale in November dated 4-11- the service was done by a third party company please provide me a copy of the contract she has thanks
I am rejecting this response because: The facts of the response are untrueThe work done previously was in the past and had nothing to do with the check engine code the vehicle was brought in forA year veteran mechanic found the problem in less than an hour, and repaired the problem your year could not troubleshootThe check engine code came up before I was even a mile down the road from tour shop when your mechanic said the problem was fixed
my answer is the same He was asked to bring it back and did not