Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ that vehicle needed extensive repairs and had you purchased it while it was advertised for the lesser amount before we repaired it you could of purchased it for thatWe raised the price after the repairs were complete the advertised price is now 13, Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never gave me the chance to buy it for that price of $11,They told me it need a battery and it will take a weekSo I called and ask if it was done , they said no we pulled it off the lot because it need a rim and it be a few weeks to get it inThey never once told me it will go up in price or gave me the opportunity to buy it before it need to be fixedIf they did I would of got itWhen they told me it was done , I say I be right up, which they knew I was coming and never told me it raised I would not drove hours in my Jeep to get it if I knew it was $13, Lack of sales to let a customer not know what the price will beThey made me think i'm buying a car for $11, Final Business Response / [redacted] (4000, 9, 2016/05/05) */ when he was there he was told that he could buy it as it was for the 11,or pay more after it was through the shophe did notHe said that he would come back after the repair , there was a number of other things needing repair it was off the internet while the repairs were under way, after the work was complete it was listed for the higher pricethe vehicle was sold for the higher price after the repair
I am rejecting this response because:This is simply not trueAccording to Kelly blue book, the vehicle is work less than $20,000, and while it is true that I had negative equity, it was only $Basic math shows the total is still not $29,Now that this dealership provided falls information, it proves their lack of professionalism and poor serviceMultiple financial institutions sent correspondence that the requested loan amount was far more than the value of the car
Initial Business Response /* (1000, 5, 2016/04/12) */
the customer took delivery on March 1, and returned it on April 11, ( ) days the financing was revoked by the lender when it was discovered that her pay stubs were fraudulent we attempted to have the vehicle returned when
discovered ,I am sending the lender notes under separate cover
Initial Business Response /* (1000, 12, 2016/02/26) */
We repaired the scratchesthe consumer agreed the repair was good, then filed a complaint to Mazda and the factory made an appointment for him to bring the car in for an inspection twiceBoth times he was a no show
Initial Consumer
Rebuttal /* (3000, 14, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MazdaUSA scheduled the meeting for a day I could not be there (in another state)That there was a second scheduled meeting is news to me, I was never informed that a meeting was planned, nor did I plan a meeting with maazdausa repI did however talk to the rep on the phone, and he said the dealer agreed to work with meDealer's soulution was to give me a new car and roll negative equity onto new car, after calling me a liarThe initial repair was just a coat of wax good enough to cover up the issue for several daysCar looked just as bad after several days
Final Business Response /* (4000, 16, 2016/03/03) */
Mr Smith filed a complaint with the manufacturer and it is still open It is up to him to make and be there at the appointmentWe did not make it for him
Initial Business Response /* (1000, 5, 2015/08/07) */
I am looking into this Jerry Ris no longer with us
Initial Consumer Rebuttal /* (3000, 8, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Chose 'no' while awaiting business to look into it
per their response
Final Business Response /* (4000, 10, 2015/08/12) */
we are working with *** to rectify the problem, customer is sending us the turn in sheet thanks
Final Consumer Response /* (2000, 14, 2015/09/03) */
I was contacted by MrAlex Cfrom the dealershipWe have reached a satisfactory resolution to this matter
The refund was sent out on 4-7-and we discovered the their did not clear so we stopped payment on it we reissued the check on 4-20-and she wanted to pick it up and did not we sent it o\ overnight today
Initial Business Response /* (1000, 5, 2016/05/03) */
that vehicle needed extensive repairs and had you purchased it while it was advertised for the lesser amount before we repaired it you could of purchased it for that. We raised the price after the repairs were complete . the advertised price...
is now 13,900.00
Initial Consumer Rebuttal /* (3000, 7, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never gave me the chance to buy it for that price of $11,910. They told me it need a battery and it will take a week. So I called and ask if it was done , they said no we pulled it off the lot because it need a rim and it be a few weeks to get it in. They never once told me it will go up in price or gave me the opportunity to buy it before it need to be fixed. If they did I would of got it. When they told me it was done , I say I be right up, which they knew I was coming and never told me it raised . I would not drove 3 hours in my Jeep to get it if I knew it was $13,900. .
Lack of sales to let a customer not know what the price will be. They made me think i'm buying a car for $11,910..
Final Business Response /* (4000, 9, 2016/05/05) */
when he was there he was told that he could buy it as it was for the 11,900.00 or pay more after it was through the shop. he did not. He said that he would come back after the repair , there was a number of other things needing repair . it was off the internet while the repairs were under way, after the work was complete it was listed for the higher price. the vehicle was sold for the higher price after the repair.
Initial Business Response /* (1000, 8, 2016/04/25) */
the refund was issued
Initial Consumer Rebuttal /* (2000, 10, 2016/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was issued and received.
I am rejecting this response because:I did go into the dealership on a total of 3 occasions, but I never even filled out the credit application. The application was never given to me nor did I fill anything out. If the application was completed, it was forged by the business.
There is no basis for the claim of the 19,000.00 car it was a new Mazda 6 with a MSRP of over 27,000.00 then tax and title fees . he had negative equity on his trade in . he was approved foe 400.00 per month but wanted 250.00 per month .
because:This is simply not true. According to Kelly blue book, the vehicle is work less than $20,000, and while it is true that I had negative equity, it was only $3100. Basic math shows the total is still not $29,500. Now that this dealership provided falls information, it proves their lack of professionalism and poor service. Multiple financial institutions sent correspondence that the requested loan amount was far more than the value of the car
The customer was in the dealership 3 times and on one of the visits he filled out a credit application . He asked for a payment that would require a bank call , We did not notice that he did not sign it .
Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ that vehicle needed extensive repairs and had you purchased it while it was advertised for the lesser amount before we repaired it you could of purchased it for thatWe raised the price after the repairs were complete the advertised price is now 13, Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never gave me the chance to buy it for that price of $11,They told me it need a battery and it will take a weekSo I called and ask if it was done , they said no we pulled it off the lot because it need a rim and it be a few weeks to get it inThey never once told me it will go up in price or gave me the opportunity to buy it before it need to be fixedIf they did I would of got itWhen they told me it was done , I say I be right up, which they knew I was coming and never told me it raised I would not drove hours in my Jeep to get it if I knew it was $13, Lack of sales to let a customer not know what the price will beThey made me think i'm buying a car for $11, Final Business Response / [redacted] (4000, 9, 2016/05/05) */ when he was there he was told that he could buy it as it was for the 11,or pay more after it was through the shophe did notHe said that he would come back after the repair , there was a number of other things needing repair it was off the internet while the repairs were under way, after the work was complete it was listed for the higher pricethe vehicle was sold for the higher price after the repair
I am rejecting this response because:This is simply not trueAccording to Kelly blue book, the vehicle is work less than $20,000, and while it is true that I had negative equity, it was only $Basic math shows the total is still not $29,Now that this dealership provided falls information, it proves their lack of professionalism and poor serviceMultiple financial institutions sent correspondence that the requested loan amount was far more than the value of the car
Initial Business Response /* (1000, 5, 2016/04/12) */
the customer took delivery on March 1, and returned it on April 11, ( ) days the financing was revoked by the lender when it was discovered that her pay stubs were fraudulent we attempted to have the vehicle returned when
discovered ,I am sending the lender notes under separate cover
Initial Business Response /* (1000, 12, 2016/02/26) */
We repaired the scratchesthe consumer agreed the repair was good, then filed a complaint to Mazda and the factory made an appointment for him to bring the car in for an inspection twiceBoth times he was a no show
Initial Consumer
Rebuttal /* (3000, 14, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MazdaUSA scheduled the meeting for a day I could not be there (in another state)That there was a second scheduled meeting is news to me, I was never informed that a meeting was planned, nor did I plan a meeting with maazdausa repI did however talk to the rep on the phone, and he said the dealer agreed to work with meDealer's soulution was to give me a new car and roll negative equity onto new car, after calling me a liarThe initial repair was just a coat of wax good enough to cover up the issue for several daysCar looked just as bad after several days
Final Business Response /* (4000, 16, 2016/03/03) */
Mr Smith filed a complaint with the manufacturer and it is still open It is up to him to make and be there at the appointmentWe did not make it for him
the vehicle ie a NEW vehicle Kelly Blue Book is not the value the window sticker is
Initial Business Response /* (1000, 5, 2015/08/07) */
I am looking into this Jerry Ris no longer with us
Initial Consumer Rebuttal /* (3000, 8, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Chose 'no' while awaiting business to look into it
per their response
Final Business Response /* (4000, 10, 2015/08/12) */
we are working with *** to rectify the problem, customer is sending us the turn in sheet thanks
Final Consumer Response /* (2000, 14, 2015/09/03) */
I was contacted by MrAlex Cfrom the dealershipWe have reached a satisfactory resolution to this matter
The refund was sent out on 4-7-and we discovered the their did not clear so we stopped payment on it we reissued the check on 4-20-and she wanted to pick it up and did not we sent it o\ overnight today
Initial Business Response /* (1000, 5, 2016/05/03) */
that vehicle needed extensive repairs and had you purchased it while it was advertised for the lesser amount before we repaired it you could of purchased it for that. We raised the price after the repairs were complete . the advertised price...
is now 13,900.00
Initial Consumer Rebuttal /* (3000, 7, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never gave me the chance to buy it for that price of $11,910. They told me it need a battery and it will take a week. So I called and ask if it was done , they said no we pulled it off the lot because it need a rim and it be a few weeks to get it in. They never once told me it will go up in price or gave me the opportunity to buy it before it need to be fixed. If they did I would of got it. When they told me it was done , I say I be right up, which they knew I was coming and never told me it raised . I would not drove 3 hours in my Jeep to get it if I knew it was $13,900. .
Lack of sales to let a customer not know what the price will be. They made me think i'm buying a car for $11,910..
Final Business Response /* (4000, 9, 2016/05/05) */
when he was there he was told that he could buy it as it was for the 11,900.00 or pay more after it was through the shop. he did not. He said that he would come back after the repair , there was a number of other things needing repair . it was off the internet while the repairs were under way, after the work was complete it was listed for the higher price. the vehicle was sold for the higher price after the repair.
Initial Business Response /* (1000, 8, 2016/04/25) */
the refund was issued
Initial Consumer Rebuttal /* (2000, 10, 2016/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was issued and received.
I am rejecting this response because:I did go into the dealership on a total of 3 occasions, but I never even filled out the credit application. The application was never given to me nor did I fill anything out. If the application was completed, it was forged by the business.
his check is I n the mail today the refund is 660.10
There is no basis for the claim of the 19,000.00 car it was a new Mazda 6 with a MSRP of over 27,000.00 then tax and title fees . he had negative equity on his trade in . he was approved foe 400.00 per month but wanted 250.00 per month .
I am rejecting this response...
because:This is simply not true. According to Kelly blue book, the vehicle is work less than $20,000, and while it is true that I had negative equity, it was only $3100. Basic math shows the total is still not $29,500. Now that this dealership provided falls information, it proves their lack of professionalism and poor service. Multiple financial institutions sent correspondence that the requested loan amount was far more than the value of the car
The customer was in the dealership 3 times and on one of the visits he filled out a credit application . He asked for a payment that would require a bank call , We did not notice that he did not sign it .