Monty Hale Auto Sales

Complaint: [redacted] I am rejecting this response because: when monty hale auto sale repod my car the day before they got the car I had cleaned the car out so there was no fast food wrappers or trash and my items where in the trunk wrapped up in a big expensive blanket which was very special to me and expensive tools, a expensive king size air mattress and pump, along with car accessories.....as to ther comment about me being upset about a mark on my credit is accusation....if your car was stolen and had expensive items in it you would be upset if a police officer said and argued that your items was never in the carso as to them replacing my items yes they should pay the $im asking to replace most of my items due to thier receptionist the young woman who simply told me that my item was thrown away over the phone on march 17th Regards, [redacted]

In *** *** calculations she has failed to add her license plates which was $on 02/13/and an alternator repair which was $for a difference of $452.00. That is why the $that reflected on her bank statement she saw was $for her car payment and the
additional toward her repair balance. As she mentioned she pays late and has had some late fees as well

*** was offered all ledgers and repair ledgers to satisfy where all her payments were applied. Additionally, the owner offered *** without any need or legal need a one time $reduction toward the payoff as a good will gesture being that this is a concern of ***s. She has been given the payoff offer of $

To: MsLasater In answer to Ms*** complaintwe did repo her vehicle for lack of paymentShe was behind from Juanuary 28thShe did not respond to our phone calls or our day letterAfter we repoed it she called and told us she had bought another vehicle because she was having
trouble with hers but she never got in touch with us about a problemCan't repair what we don't know aboutAs for her items my employee that is responsible for clearing out repoed vehicles, said there was nothing in her vehicle when it got back to our business but a bunch of paper trash and some old food from fast food placesWe sent it to an outside shop for repairIf she had something in the vehicle that important to her why did she not remove it when she bought a new vehicleShe had to know we would repo the one she bought from us since she wasn't makeing any paymentsWhich as far as I'm concerned proves the point that there was nothing but trash in itI assume she's just upset now over having a bad mark on her creditWe of course will not pay her $or any amount for that matterSincerely, *** ***Owner

Complaint: ***
I am rejecting this response because:This does not reflect on any ofmy info nor is it in any of my paper work I need proof showing how my payments were applied the alternate and late fees or title fees are not on my bill nor is my down payment
Regards,
*** ***

Ref: CASE#*** ***Ms.*** did have an issue with her vichicle, don't know anything about a bumper, but we had her bring it in and we repaired it at no charge and gave her a loaner vehicle (no charge) but the only loaner vehicles we had at the time were in line for small repairs
so because they had no serious issues we put her in oneSo don't know why she had to miss work.She later spoke with us about not being able to pay her rent and her car payment so we let her pay late on two deferd payments even though everyone, including her, signs a form saying not a day late or a dollar short on deferred paymentsShe payed those two later but did not pay the third deferred when it came dueThe only reason the loaner was shut down is because she again, did not pay her third deferred paymentShe left us no choice but to repossess itShe of course will not be getting any refunds. Sincerely;*** ***Owner

Complaint: [redacted]
I am rejecting this response because: I had to miss work on the first occasion because they are closed Wednesdays and I had to miss work Thursday to bring the car in. I asked Monday if I could bring in the 4th payment and he rudely hung up in my face. I been in and out the hospital from stress behind a unreliable car that put me in danger.

Complaint: [redacted]
I am rejecting this response because:  when monty hale auto sale repod my car the day before they got the car I had cleaned the car out so there was no fast food wrappers or trash and my items where in the trunk wrapped up in a big expensive blanket which was very special to me and expensive tools, a expensive king size air mattress and pump, along with car accessories.....as to ther comment about me being upset about a mark on my credit is false accusation....if your car was stolen and had expensive items in it you would be upset if a police officer said and argued that your items was never in the car. so as to them replacing my items yes they should pay the $200 im asking to replace most of my items due to thier receptionist the young woman who simply told me that my item was thrown away over the phone on march 17th
Regards,
[redacted]