MrC***: We are sorry to hear you are not happy with your our service Per the discussion you had with our Client Care Supervisor, your club membership was canceled and the months dues will be refunded in the form of a check A copy of the signed agreement was already e-mailed to you in regards to your claim of forgery Let us know if you need further documentation or if you have any more questions and need further clarification Thank you, I [redacted] Business Manager
Complaint: I am rejecting this response because: This is the offer of resolution receivedMy offer of resolution to follow after Pacific Aires.Per our conversation and the conversation you had with our Field Supervisor, I am providing you with the following information: I do show the system passed inspection in December in -Manual J Load Calculations – (which was done using your existing ductwork) This shows that the equipment which was sold to you, a Ruud ton seer system, is correctly sized for your home The load calculation shows a requirement of tons Not only would tons be overkill, but with the ductwork replaced,your load requirement will go down and if you do the insulation also, it will go down even more -Had you purchased the ductwork in 2014, the retail cost of the system would have been: $15,(includes asbestos/non-asbestos duct removal, supplies with registers, sealing of boots ) -– pricing to move to attic and replace all accessible ducts: $9,retail (includes removal & reinstall of existing equipment, asbestsos/non-asbestsos duct removal, return cut ins in bedrooms, main return cut in, duct runs replaced with silver Rduct, new registers, sealing of boots, catwalk,platform, attic access, amp dedicated circuit to attic, new exhaust vent cut in, HERS test and permits) -price for duct replacement only (maximum discounted price) $(includes asbestos/non-asbestos duct removal, supplies with new registers, sealing of boots, HERS test and permits) We appreciate you as a customer and our ultimate goal is to make you and your home as comfortable as possible I cannot speak to what was or was not discussed in but I can speak to who is working on your job now & what can be accomplishedPlease let me know at your earliest convenience how you would like to proceed Sincerely, C [redacted] C [redacted] [redacted] Install Manager Pacific Aire, [email protected] extDear MsG [redacted] / MsM [redacted] :It appears this is an offer of resolution It is unsatisfactory There are two solutions, in the order listed as to preference, that are acceptable to resolve the situation:1) Refund the $10, I will return all the equipment and materials used; less Pacific Aire's price paid for the Honeywell thermostat which I would retain.2) Pacific Aire provide me a written estimate for a heating and air conditioning system to design and specifications provided, utilizing a ton HVAC, ton condenser, and ton coil Should this written estimate approximate written estimates received from two other companies, Pacific Aire would be contracted to perform the work From the estimate total, I would receive a credit of $10,for money already paid.Respectfully yours,J [redacted] [email protected] ext Regards, James Phelps
We do appreciate your
business and are glad you are enjoying the benefits of an environmentally
friendly system
In our plus years of
business we always strive to create the best experience with the
greatest
possible results while following ethical and transparent business
practices. With that being said, we do not install other peoples parts
because we cannot guarantee or warranty them. To keep in line with
transparency it is against company policy for our employees to do any under the
table work for our customers
We do value your
business and understand your frustration. The offer for to upgrade the
system at a severely discounted price still stands. We would love to work
while staying true to our policies and procedures
Thank you,
M*** ***
MrC***: We are sorry to hear you are not happy with your our service Per the discussion you had with our Client Care Supervisor, your club membership was canceled and the months dues will be refunded in the form of a check A copy of the signed agreement was already e-mailed to
you in regards to your claim of forgery Let us know if you need further documentation or if you have any more questions and need further clarification.. Thank you, I*** ***Business Manager
Issues such as these are very concerning to us when we are not able to do the repair because at times there are multiple issues Part of diagnosing a problem and making the repairs is also making sure the system is completely checked and functioning as it should before we leave a customer’s
home. This is the peace of mind the customer has, along with other guarantees, by having a professional do the repairs We have contacted the customer and issued a full refund. Pacific Aire, Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12223488, and find that this resolution is satisfactory to meI really hope customer service is improved so this doesn't happen to someone else in the futureThere wasn't "multiple issues" as explained to maybe be the problemIf the proper isolation was done that would have been known. Regards, D*** ***
MrP*** has also sent a certified letter to our office. We have been in touch with MrP*** and are currently working with him to find a resolution. Thank you, I*** ***Pacific Aire, Inc
MrC***: We are sorry to hear you are not happy with your our service Per the discussion you had with our Client Care Supervisor, your club membership was canceled and the months dues will be refunded in the form of a check A copy of the signed agreement was already e-mailed to you in regards to your claim of forgery Let us know if you need further documentation or if you have any more questions and need further clarification Thank you, I [redacted] Business Manager
Complaint: I am rejecting this response because: This is the offer of resolution receivedMy offer of resolution to follow after Pacific Aires.Per our conversation and the conversation you had with our Field Supervisor, I am providing you with the following information: I do show the system passed inspection in December in -Manual J Load Calculations – (which was done using your existing ductwork) This shows that the equipment which was sold to you, a Ruud ton seer system, is correctly sized for your home The load calculation shows a requirement of tons Not only would tons be overkill, but with the ductwork replaced,your load requirement will go down and if you do the insulation also, it will go down even more -Had you purchased the ductwork in 2014, the retail cost of the system would have been: $15,(includes asbestos/non-asbestos duct removal, supplies with registers, sealing of boots ) -– pricing to move to attic and replace all accessible ducts: $9,retail (includes removal & reinstall of existing equipment, asbestsos/non-asbestsos duct removal, return cut ins in bedrooms, main return cut in, duct runs replaced with silver Rduct, new registers, sealing of boots, catwalk,platform, attic access, amp dedicated circuit to attic, new exhaust vent cut in, HERS test and permits) -price for duct replacement only (maximum discounted price) $(includes asbestos/non-asbestos duct removal, supplies with new registers, sealing of boots, HERS test and permits) We appreciate you as a customer and our ultimate goal is to make you and your home as comfortable as possible I cannot speak to what was or was not discussed in but I can speak to who is working on your job now & what can be accomplishedPlease let me know at your earliest convenience how you would like to proceed Sincerely, C [redacted] C [redacted] [redacted] Install Manager Pacific Aire, [email protected] extDear MsG [redacted] / MsM [redacted] :It appears this is an offer of resolution It is unsatisfactory There are two solutions, in the order listed as to preference, that are acceptable to resolve the situation:1) Refund the $10, I will return all the equipment and materials used; less Pacific Aire's price paid for the Honeywell thermostat which I would retain.2) Pacific Aire provide me a written estimate for a heating and air conditioning system to design and specifications provided, utilizing a ton HVAC, ton condenser, and ton coil Should this written estimate approximate written estimates received from two other companies, Pacific Aire would be contracted to perform the work From the estimate total, I would receive a credit of $10,for money already paid.Respectfully yours,J [redacted] [email protected] ext Regards, James Phelps
We do appreciate your
business and are glad you are enjoying the benefits of an environmentally
friendly system
In our plus years of
business we always strive to create the best experience with the
greatest
possible results while following ethical and transparent business
practices. With that being said, we do not install other peoples parts
because we cannot guarantee or warranty them. To keep in line with
transparency it is against company policy for our employees to do any under the
table work for our customers
We do value your
business and understand your frustration. The offer for to upgrade the
system at a severely discounted price still stands. We would love to work
while staying true to our policies and procedures
Thank you,
M*** ***
MrC***: We are sorry to hear you are not happy with your our service Per the discussion you had with our Client Care Supervisor, your club membership was canceled and the months dues will be refunded in the form of a check A copy of the signed agreement was already e-mailed to
you in regards to your claim of forgery Let us know if you need further documentation or if you have any more questions and need further clarification.. Thank you, I*** ***Business Manager
Issues such as these are very concerning to us when we are not able to do the repair because at times there are multiple issues Part of diagnosing a problem and making the repairs is also making sure the system is completely checked and functioning as it should before we leave a customer’s
home. This is the peace of mind the customer has, along with other guarantees, by having a professional do the repairs We have contacted the customer and issued a full refund. Pacific Aire, Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12223488, and find that this resolution is satisfactory to meI really hope customer service is improved so this doesn't happen to someone else in the futureThere wasn't "multiple issues" as explained to maybe be the problemIf the proper isolation was done that would have been known. Regards, D*** ***
Yes, we have received MrP*** email this morning and will reply after looking at all options we can offer MrP***. Thank you, I*** ***
MrP*** has also sent a certified letter to our office. We have been in touch with MrP*** and are currently working with him to find a resolution. Thank you, I*** ***Pacific Aire, Inc